Personnel / Human Resources

In these challenging times good HR management is more important than ever for business success. Securing and retaining the best talent, motivating employees and ensuring all legal obligations are met are just some of the key goals that will encourage optimum organisational performance in the toughest of economic climates.

The books, manuals, and courses listed under Research and Markets’ Personnel / Human Resources category will enable your human resources and personnel manager to master the latest techniques in vital areas such as talent management, hiring/interviewing, employee communication, performance appraisal and dealing with traumatic events such as sexual harassment and downsizing.

Also featured is a selection of market reports on Personnel Services industry, a lucrative global industry forecast to reach a value of US$319 Billion by 2015. All the major players in this industry are profiled in our publications, including the world’s giants Adecco and Manpower. Show Less ... more

• Human Resource Management Systems. Strategies, Tactics, and Techniques. Revised and Expanded Edition

  EURO€ 59.00USD$ 77.00GBP£ 50.00AUD$ 76.00JPY¥ 7,634.00SEK 508,00CHF 73.00CAD$ 79.00 John Wiley and Sons Ltd, Jun 1998 , Pages: 824
  In one comprehensive volume, this book addresses the concerns of human resource professionals who may have little previous experience in computer system development but who must now evaluate alternatives...

• Designing Powerful Training. The Sequential-Iterative Model (SIM)

  EURO€ 53.00USD$ 70.00GBP£ 45.00AUD$ 68.00JPY¥ 6,870.00SEK 457,00CHF 66.00CAD$ 71.00 John Wiley and Sons Ltd, Jun 1998 , Pages: 352
  "An excellent, comprehensive, and very practical guide for training design. - -Beverly Popek, director of human resources, professional & consulting services, MCI Telecommunications The answer is...

• Games That Teach. Experiential Activities for Reinforcing Training

  EURO€ 51.00USD$ 66.00GBP£ 42.00AUD$ 64.00JPY¥ 6,489.00SEK 432,00CHF 62.00CAD$ 67.00 John Wiley and Sons Ltd, May 1998 , Pages: 192
  Games are your answer! They don't want to hear you lecture. They don't want to read an instruction guide. So how can you tell them what they need to know? You want bright smiles, not bored sighs. You...

• Working in Children's Homes. Challenges and Complexities. Living Away From Home - Studies in Residential Care

  EURO€ 46.00USD$ 60.00GBP£ 39.00AUD$ 59.00JPY¥ 5,953.00SEK 396,00CHF 57.00CAD$ 61.00 John Wiley and Sons Ltd, Apr 1998 , Pages: 262
  Working in Children s Homes is one of an important series of books on residential care based on research sponsored by the Department of Health. This book draws on extensive research conducted over a...

• Performance Appraisal. State of the Art in Practice

  EURO€ 59.00USD$ 77.00GBP£ 50.00AUD$ 76.00JPY¥ 7,634.00SEK 508,00CHF 73.00CAD$ 79.00 John Wiley and Sons Ltd, Apr 1998 , Pages: 608
  A research-based guide to performance appraisal written for real-world practitioners A timely, useful and practical collection of chapters confronting and posing solutions to some of the more thorny...

• Arctic Expedition

  EURO€ 13.00USD$ 17.00GBP£ 11.00AUD$ 17.00JPY¥ 1,678.00SEK 112,00CHF 16.00CAD$ 17.00 John Wiley and Sons Ltd, Apr 1998 , Pages: 16
  Spark synergy in an icy wasteland! With this activity, work groups wander into the unknown . . . and they emerge as high-performing teams. Activity participants embark on a simulated journey through...

• Competency-Based Recruitment and Selection. Wiley Series in Strategic HRM

  EURO€ 49.00USD$ 63.00GBP£ 41.00AUD$ 62.00JPY¥ 6,258.00SEK 416,00CHF 60.00CAD$ 65.00 John Wiley and Sons Ltd, Apr 1998 , Pages: 216
  Much has been written on the various methods of recruiting and selecting staff, including how competencies, increasingly the building blocks of the recruitment and selection process, fit in. What, however,...

• Driving Fear Out of the Workplace. Creating the High-Trust, High-Performance Organization. 2nd Edition

  EURO€ 23.00USD$ 29.00GBP£ 19.00AUD$ 29.00JPY¥ 2,899.00SEK 193,00CHF 28.00CAD$ 30.00 John Wiley and Sons Ltd, Apr 1998 , Pages: 352
  Restore Creativity and Trust to Your Workplace Much has changed since Driving Fear Out of the Workplace first made the undiscussable discussable back in 1991. Advances in technology, new employee/employer...

• Flexible Work Arrangements. Managing the Work-Family Boundary. Wiley Series in Work Well-Being & Stress

  EURO€ 77.00USD$ 101.00GBP£ 65.00AUD$ 98.00JPY¥ 9,924.00SEK 660,00CHF 95.00CAD$ 102.00 John Wiley and Sons Ltd, Mar 1998 , Pages: 204
  Dramatic changes in the composition of today s workforce combined with intense competitive pressures on employers, call for new ways of structuring where, when, and how employees accomplish their job...

• Trust and Transition. Managing Today's Employment Relationship. Wiley Series in Strategic HRM

  EURO€ 53.00USD$ 70.00GBP£ 45.00AUD$ 68.00JPY¥ 6,870.00SEK 457,00CHF 66.00CAD$ 71.00 John Wiley and Sons Ltd, Mar 1998 , Pages: 196
  Constant organizational change has led to new challenges for the HR department. In some instances it has created problems. This book identifies the two key problems facing senior managers and HR directors...

• Performance-Based Instruction. Linking Training to Business Results includes a Microsoft Word diskette

  EURO€ 51.00USD$ 66.00GBP£ 42.00AUD$ 64.00JPY¥ 6,489.00SEK 432,00CHF 62.00CAD$ 67.00 John Wiley and Sons Ltd, Mar 1998 , Pages: 240
  Do you need some performance magic NOW? You see the performance and productivity expectations. Now you need a little magic to make them happen. The magic is here! With this book as your guide, you'll...

• Leadership for Competitive Advantage

  EURO€ 62.00USD$ 81.00GBP£ 52.00AUD$ 79.00JPY¥ 8,015.00SEK 533,00CHF 77.00CAD$ 83.00 John Wiley and Sons Ltd, Feb 1998 , Pages: 244
  Virtually every organisation today realises the need to change in order to succeed. Success can only come through good management which, itself, needs to be driven by leaders. This book illustrates...

• Stranded in the Himalayas. Leader's Manual

  EURO€ 25.00USD$ 32.00GBP£ 21.00AUD$ 32.00JPY¥ 3,205.00SEK 213,00CHF 31.00CAD$ 33.00 John Wiley and Sons Ltd, Feb 1998 , Pages: 24
  Build teams that move mountains! Activity participants enjoy a simulated mountain adventure. In this imaginary setting, they must arrive at consensus in order to succeed, and they experience the magic...

• Stranded in the Himalayas. Activity

  EURO€ 13.00USD$ 17.00GBP£ 11.00AUD$ 17.00JPY¥ 1,678.00SEK 112,00CHF 16.00CAD$ 17.00 John Wiley and Sons Ltd, Feb 1998 , Pages: 16
  Build teams that move mountains! Activity participants enjoy a simulated mountain adventure. In this imaginary setting, they must arrive at consensus in order to succeed, and they experience the magic...

• 50 Creative Training Closers. Innovative Ways to End Your Training with IMPACT!

  EURO€ 40.00USD$ 53.00GBP£ 34.00AUD$ 51.00JPY¥ 5,189.00SEK 345,00CHF 50.00CAD$ 54.00 John Wiley and Sons Ltd, Feb 1998 , Pages: 136
  Go out with a BANG! They'll forget you as soon as you walk out the door . . . unless you make your training memorable. This essential resource is your way to make your mark. Fifty ways to close your...

• Employment Practices Liability: Guide to Risk Exposures and Coverage

  EURO€ 74.00USD$ 96.00GBP£ 62.00AUD$ 94.00JPY¥ 9,478.00SEK 630,00CHF 90.00CAD$ 98.00 Summit Business Media, Jan 1998 , Pages: 157
  There has been an explosion in employment practices claims as suits by employees against their employers, supervisors, co-workers and others continue to make big headlines, cost money and damage reputations...

• Adventure in the Amazon

  EURO€ 17.00USD$ 22.00GBP£ 14.00AUD$ 21.00JPY¥ 2,136.00SEK 142,00CHF 20.00CAD$ 22.00 John Wiley and Sons Ltd, Dec 1997 , Pages: 16
  In this exciting activity, participants face a simulated "jungle survival." They must reach agreement in this imaginary setting in order to succeed, and they learn why consensus produces the best decisions. When...

• Adventure in the Amazon. Leader's Manual

  EURO€ 25.00USD$ 32.00GBP£ 21.00AUD$ 32.00JPY¥ 3,205.00SEK 213,00CHF 31.00CAD$ 33.00 John Wiley and Sons Ltd, Dec 1997 , Pages: 24
  In this exciting activity, participants face a simulated "jungle survival." They must reach agreement in this imaginary setting in order to succeed, and they learn why consensus produces the best decisions. When...

• The Handbook of Conflict Resolution Education. A Guide to Building Quality Programs in Schools

  EURO€ 39.00USD$ 51.00GBP£ 33.00AUD$ 50.00JPY¥ 5,037.00SEK 335,00CHF 48.00CAD$ 52.00 John Wiley and Sons Ltd, Nov 1997 , Pages: 256
  Sponsored by the National Institute for Dispute Resolution (NIDR) "This is an excellent comprehensive survey and guide to conflict resolution education that should be of great value to all educators." —Morton...

• Conducting Training Workshops. A Crash Course for Beginners

  EURO€ 37.00USD$ 48.00GBP£ 31.00AUD$ 47.00JPY¥ 4,731.00SEK 315,00CHF 45.00CAD$ 49.00 John Wiley and Sons Ltd, Nov 1997 , Pages: 192
  What if you weren't planning to become a trainer . . . but now you have to train someone? Or what if you are planning to become a trainer . . . but you have no idea where to start? How can you effectively...

• Digital Nomad

  EURO€ 53.00USD$ 70.00GBP£ 45.00AUD$ 68.00JPY¥ 6,870.00SEK 457,00CHF 66.00CAD$ 71.00 John Wiley and Sons Ltd, Oct 1997 , Pages: 256
  Digital Nomad tells us how current and future technological possibilities, combined with our natural urge to travel, will once again allow mankind to live, work, and exist on the move. This is what...

• Insights on Leadership. Service, Stewardship, Spirit, and Servant-Leadership

  EURO€ 46.00USD$ 60.00GBP£ 39.00AUD$ 59.00JPY¥ 5,953.00SEK 396,00CHF 57.00CAD$ 61.00 John Wiley and Sons Ltd, Oct 1997 , Pages: 416
  From INSIGHTS ON LEADERSHIP . . . Robert K. Greenleaf from "The Servant as Leader" "The servant-leader is servant first. Becoming a servant-leader begins with the natural feeling that one wants to...

• Revolutionizing Workforce Performance. A Systems Approach to Mastery

  EURO€ 44.00USD$ 57.00GBP£ 37.00AUD$ 56.00JPY¥ 5,647.00SEK 376,00CHF 54.00CAD$ 58.00 John Wiley and Sons Ltd, Oct 1997 , Pages: 300
  Improve performance at every level of your organization!Millions of employees and managers go to work every day without the proper training and support to do their jobs efficiently. To operate effectively...

• High-Impact Hiring. A Comprehensive Guide to Performance-Based Hiring

  EURO€ 40.00USD$ 53.00GBP£ 34.00AUD$ 51.00JPY¥ 5,189.00SEK 345,00CHF 50.00CAD$ 54.00 John Wiley and Sons Ltd, Aug 1997 , Pages: 336
  A simple yet comprehensive framework for hiring exceptional people and tying the hiring decision into the purpose and work of the organization. In clear-cut terms, the authors guide the reader through...

• The Power of Alignment. How Great Companies Stay Centered and Accomplish Extraordinary Things

  EURO€ 29.00USD$ 37.00GBP£ 24.00AUD$ 36.00JPY¥ 3,663.00SEK 244,00CHF 35.00CAD$ 38.00 John Wiley and Sons Ltd, Jul 1997 , Pages: 256
  Misaligned companies, like cars out of alignment, can develop serious problems if not corrected quickly. They are hard to steer and don't respond well to changes in direction. This groundbreaking book...

• New Strategies for Public Pay. Rethinking Government Compensation Programs

  EURO€ 42.00USD$ 54.00GBP£ 35.00AUD$ 53.00JPY¥ 5,342.00SEK 355,00CHF 51.00CAD$ 55.00 John Wiley and Sons Ltd, May 1997 , Pages: 340
  The survival and success of public organizations depends on employee satisfaction and motivation to improve performance. New Strategies for Public Pay addresses one of the strongest motivators?compensation....

• The Loyalty Link. How Loyal Employees Create Loyal Customers

  EURO€ 17.00USD$ 22.00GBP£ 14.00AUD$ 21.00JPY¥ 2,136.00SEK 142,00CHF 20.00CAD$ 22.00 John Wiley and Sons Ltd, May 1997 , Pages: 198
  "The loyalty link is a must read for any marketer who wants to understand the power of customer enthusiasm." --Don Hudler, President Saturn Corporation In an age of consumerism, downsizing, and frequent...

• Assessment and Selection in Organizations. Methods and Practice for Recruitment and Appraisal International Handbook of Selection and Assessment. Volume 2

  EURO€ 246.00USD$ 320.00GBP£ 207.00AUD$ 313.00JPY¥ 31,604.00SEK 2 102,00CHF 302.00CAD$ 326.00 John Wiley and Sons Ltd, Apr 1997 , Pages: 680
  This is a book for human resource professionals, academics, researchers and independent consultants who are engaged in assessing other people at work. It places assessment in its political, economic,...

• Creating Training Miracles

  EURO€ 42.00USD$ 54.00GBP£ 35.00AUD$ 53.00JPY¥ 5,342.00SEK 355,00CHF 51.00CAD$ 55.00 John Wiley and Sons Ltd, Apr 1997 , Pages: 344
  Create your own training miracles! Discover training techniques that produce extraordinary results--training miracles! With the right tools and training, everyone has the ability to learn. And to be...

• Designing and Leading Team-Based Organizations. A Leader's/Facilitator's Guide (TM)

  EURO€ 37.00USD$ 48.00GBP£ 31.00AUD$ 47.00JPY¥ 4,731.00SEK 315,00CHF 45.00CAD$ 49.00 John Wiley and Sons Ltd, Mar 1997 , Pages: 64
  Proven-to-work tools for building or fine-tuning teams The authors of Designing Team-Based Organizations present hands-on guidance for establishing or refining teams in organizations where they carry...

• Designing and Leading Team-Based Organizations. A Workbook for Organizational Self-Design

  EURO€ 40.00USD$ 53.00GBP£ 34.00AUD$ 51.00JPY¥ 5,189.00SEK 345,00CHF 50.00CAD$ 54.00 John Wiley and Sons Ltd, Feb 1997 , Pages: 126
  Proven-to-work tools for building or fine-tuning teams The authors of Designing Team-Based Organizations present hands-on guidance for establishing or refining teams in organizations where they carry...

• Free Agents. People and Organizations Creating a New Working Community

  EURO€ 37.00USD$ 48.00GBP£ 31.00AUD$ 47.00JPY¥ 4,731.00SEK 315,00CHF 45.00CAD$ 49.00 John Wiley and Sons Ltd, Jan 1997 , Pages: 186
  Your roadmap for the new world of work Today's deluge of organizational change needn't leave employer and employee at odds. Free Agents presents a win-win scenario for both. Here, individuals learn...

• Enneagram Personality Portraits. Enhancing Team Performance Card Deck - Perfecters (set of 9 cards)

  EURO€ 14.00USD$ 19.00GBP£ 12.00AUD$ 18.00JPY¥ 1,832.00SEK 122,00CHF 17.00CAD$ 19.00 John Wiley and Sons Ltd, Jan 1997 , Pages: 10
  Improve team performance with the power of the Enneagram! This program will help you apply the power of the Enneagram in a team environment. Using results from the Inventory and Profile, you can draw...

• Fourier Analysis and Boundary Value Problems

  EURO€ 97.00USD$ 126.00GBP£ 82.00AUD$ 123.00JPY¥ 12,453.00SEK 828,00CHF 119.00CAD$ 129.00 Elsevier Science and Technology, Nov 1996 , Pages: 551
  Fourier Analysis and Boundary Value Problems provides a thorough examination of both the theory and applications of partial differential equations and the Fourier and Laplace methods for their solutions....

• The Guidebook for Performance Improvement. Working with Individuals and Organizations

  EURO€ 65.00USD$ 85.00GBP£ 55.00AUD$ 83.00JPY¥ 8,397.00SEK 558,00CHF 80.00CAD$ 87.00 John Wiley and Sons Ltd, Nov 1996 , Pages: 650
  The ultimate resource for improvement and planning!This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources...

• Working Together. 55 Team Games

  EURO€ 44.00USD$ 57.00GBP£ 37.00AUD$ 56.00JPY¥ 5,647.00SEK 376,00CHF 54.00CAD$ 58.00 John Wiley and Sons Ltd, Nov 1996 , Pages: 208
  Strengthen team bonds with friAndly competition Take your team to a higher level of performance with a healthy dose of competition. These stimulating activities provide lessons in determination, teamwork,...

• Points of Influence. A Guide to Using Personality Theory at Work

  EURO€ 51.00USD$ 66.00GBP£ 42.00AUD$ 64.00JPY¥ 6,489.00SEK 432,00CHF 62.00CAD$ 67.00 John Wiley and Sons Ltd, Oct 1996 , Pages: 432
  Groups, teams, and other new ways of working together have become commonplace in today's organizations. In spite of all of these changes, one element remains the same: the basic building block of all...

• Differential Forms

  EURO€ 91.00USD$ 118.00GBP£ 77.00AUD$ 116.00JPY¥ 11,682.00SEK 777,00CHF 112.00CAD$ 121.00 Elsevier Science and Technology, Aug 1996 , Pages: 272
  This text is one of the first to treat vector calculus using differential forms in place of vector fields and other outdated techniques. Geared towards students taking courses in multivariable calculus,...

• Group Model Building. Facilitating Team Learning Using System Dynamics

  EURO€ 101.00USD$ 131.00GBP£ 85.00AUD$ 129.00JPY¥ 12,976.00SEK 863,00CHF 124.00CAD$ 134.00 John Wiley and Sons Ltd, Jul 1996 , Pages: 316
  This book is about increasing team performance. It focuses on building system dynamics models when tackling a mix of interrelated strategic problems to enhance team learning, foster consensus, and create...

• Assessment. Problems, Developments and Statistical Issues. Wiley Series in Probability & Statistics

  EURO€ 146.00USD$ 190.00GBP£ 123.00AUD$ 186.00JPY¥ 18,779.00SEK 1 249,00CHF 179.00CAD$ 194.00 John Wiley and Sons Ltd, Apr 1996 , Pages: 286
  Recent books in the Wiley Series in Probability and Statistics Editors Vic Barnett J. Stuart Hunter David W. Scott Geoffrey S. Watson Ralph A. Bradley Joseph B. Kadane Adrian F.M. Smith Nicholas I....

• The Reward Plan Advantage. A Manager's Guide to Improving Business Performance Through People

  EURO€ 40.00USD$ 53.00GBP£ 34.00AUD$ 51.00JPY¥ 5,189.00SEK 345,00CHF 50.00CAD$ 54.00 John Wiley and Sons Ltd, Apr 1996 , Pages: 332
  Companies are finally discovering that their employees aren't just a cost of doing business, but their most valuable asset. The Reward Plan Advantage presents a model for designing performance reward...

• Seeker and Servant. Reflections on Religious Leadership. J-B US non-Franchise Leadership

  EURO€ 26.00USD$ 34.00GBP£ 22.00AUD$ 33.00JPY¥ 3,357.00SEK 223,00CHF 32.00CAD$ 35.00 John Wiley and Sons Ltd, Apr 1996 , Pages: 364
  This collection of original essays expands on visionary Robert K. Greenleaf's servant-leadership theme. It offers thought-provoking ideas on how religious institutions and individuals can serve in a...

• Transformational Learning. Renewing Your Company Through Knowledge and Skills

  EURO€ 36.00USD$ 46.00GBP£ 30.00AUD$ 45.00JPY¥ 4,579.00SEK 304,00CHF 44.00CAD$ 47.00 John Wiley and Sons Ltd, Apr 1996 , Pages: 284
  In their headlong rush to transform themselves to meet the challenges of global competition, companies have invested millions in new technologies and grand reengineering schemes. In all too many cases,...

• Human Resource Management in the Hospitality Industry

  EURO€ 122.00USD$ 158.00GBP£ 102.00AUD$ 155.00JPY¥ 15,634.00SEK 1 040,00CHF 149.00CAD$ 161.00 John Wiley and Sons Ltd, Mar 1996 , Pages: 352
  This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

• Fabled Service. Ordinary Acts, Extraordinary Outcomes Participant Workbook

  EURO€ 27.00USD$ 36.00GBP£ 23.00AUD$ 35.00JPY¥ 3,510.00SEK 233,00CHF 34.00CAD$ 36.00 John Wiley and Sons Ltd, Mar 1996 , Pages: 76
  Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization...

• Company of Heroes. Unleashing the Power of Self-Leadership

  EURO€ 24.00USD$ 31.00GBP£ 20.00AUD$ 30.00JPY¥ 3,052.00SEK 203,00CHF 29.00CAD$ 31.00 John Wiley and Sons Ltd, Feb 1996 , Pages: 288
  A successful career means more than just upward mobility and a house in the suburbs-it's the chance to work with people who are as optimistic, energetic, and successful as you are. The chance, in other...

• The New Leaders. Leadership Diversity in America. J-B US non-Franchise Leadership

  EURO€ 29.00USD$ 37.00GBP£ 24.00AUD$ 36.00JPY¥ 3,663.00SEK 244,00CHF 35.00CAD$ 38.00 John Wiley and Sons Ltd, Jan 1996 , Pages: 352
  By the year 2000, white males will represent less than one third of the American workforce. In this universally praised work, Ann Morrison, co-author of Breaking The Glass Ceiling, becomes the first...

• Designing Conflict Management Systems. A Guide to Creating Productive and Healthy Organizations

  EURO€ 44.00USD$ 57.00GBP£ 37.00AUD$ 56.00JPY¥ 5,647.00SEK 376,00CHF 54.00CAD$ 58.00 John Wiley and Sons Ltd, Oct 1995 , Pages: 272
  Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step...

• Reengineering Human Resources. Achieving Radical Increases in Service Quality--with 50% to 90% Cost and Head Count Reductions

  EURO€ 166.00USD$ 216.00GBP£ 140.00AUD$ 212.00JPY¥ 21,374.00SEK 1 421,00CHF 204.00CAD$ 221.00 John Wiley and Sons Ltd, Sep 1995 , Pages: 256
  A survival guide to the human resources reengineering revolution Sparked by the new information technologies, a revolution is about to take place in the way human resource services are organized, staffed,...

• Managing Assertively: How to Improve Your People Skills. A Self-Teaching Guide. 2nd Edition. Wiley Self-Teaching Guides

  EURO€ 17.00USD$ 22.00GBP£ 14.00AUD$ 21.00JPY¥ 2,136.00SEK 142,00CHF 20.00CAD$ 22.00 John Wiley and Sons Ltd, May 1995 , Pages: 240
  A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading...