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Personnel / Human Resources

In these challenging times good HR management is more important than ever for business success. Securing and retaining the best talent, motivating employees and ensuring all legal obligations are met are just some of the key goals that will encourage optimum organisational performance in the toughest of economic climates.

The books, manuals, and courses listed under Research and Markets’ Personnel / Human Resources category will enable your human resources and personnel manager to master the latest techniques in vital areas such as talent management, hiring/interviewing, employee communication, performance appraisal and dealing with traumatic events such as sexual harassment and downsizing.

Also featured is a selection of market reports on Personnel Services industry, a lucrative global industry forecast to reach a value of US$319 Billion by 2015. All the major players in this industry are profiled in our publications, including the world’s giants Adecco and Manpower. Show Less
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Measuring Return on Investment in Training (PDF E-book)

Measuring Return on Investment in Training provides a systematic and integrated approach to the theory and practice of ROI It also provides a more holistic understanding of the correct application of...

July 2014

African Human Capital and Labour Report: Zambia

The quality and, to a lesser extent, quantity of a country's labour force is a prerequisite for a country's economy to grow substantially over the long term This report focuses in depth on broad human...

June 2014

African Human Capital and Labour Report: Tanzania

The quality and, to a lesser extent, quantity of a country's labour force is a prerequisite for a country's economy to grow substantially over the long term this report focuses in depth on broad human...

June 2014

African Human Capital and Labour Report: Uganda

The quality and, to a lesser extent, quantity of a country's labour force is a prerequisite for a country's economy to grow substantially over the long term This report focuses in depth on broad human...

June 2014

African Human Capital and Labour Report: Nigeria

The quality and, to a lesser extent, quantity of a country's labour force is a prerequisite for a country's economy to grow substantially over the long term This report focuses in depth on broad human...

June 2014

African Human Capital and Labour Report: Ghana

The quality and, to a lesser extent, quantity of a country's labour force is a prerequisite for a country's economy to grow substantially over the long term The report focuses in depth on broad human...

June 2014

African Human Capital and Labour Report: Kenya

The quality and, to a lesser extent, quantity of a country's labour force is a prerequisite for a country's economy to grow substantially over the long term This report focuses in depth on broad human...

June 2014

African Human Capital and Labour Report: South Africa

The quality and, to a lesser extent, quantity of a country's labour force is a prerequisite for a country's economy to grow substantially over the long term This report focuses in depth on broad human...

June 2014
Job Training & Career Counseling in the US Job Training & Career Counseling in the US - Product Thumbnail Image

Job Training & Career Counseling in the US

Job Training & Career Counseling in the US During the current period, the government infused millions of dollars into the Job Training and Career Counseling industry, in hopes of providing unemployed...

June 2014
FROM

Conversations in Leadership: South African Perspective (PDF E-book)

Here is the most comprehensive Leadership book yet written in South Africa The content covers amongst others: - The Nature of Leadership: Perspectives by Terry NA Meyer - Organisational Dynamics...

June 2014

Workforce Growth Trends 2014

'Workforce Growth Trends', published annually, gives information on all publicly owned corporations The study is ordered by U S Department of Commerce SIC (Standard Industrial Classification) and alphabetically...

June 2014
FROM

Workforce Ratios & Forecasts 2014

This comprehensive annual study covers over 6,600 companies and 410 industries The information reported includes number of employees in the past year, a forecast of current and future year headcount...

June 2014
FROM

Customer First Series

Your customers will make you or break you, and developing relationships is the bottom line. In this brand new series, you will examine issues such as rapport and trust, and identify what clients want...

June 2014

Feelings: Customer Service for those in Service Retail

Inspire your employees with the Quality Service philosophy and give them the skills they need to provide excellence in customer service. This series will increase awareness of the needs of customers...

June 2014

Individual Goals and Challenges

Goal setting is not always easy, as unexpected events can get in the way of even the most dedicated efforts. This series will teach you how to achieve goals by developing a self-initiated contract that...

June 2014

Telepro Online - Complete Program

In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro® Online Program is essential for anyone who interacts...

June 2014

Feelings: Quality Service...First Time, Every Time

For many businesses today, the only thing which makes them different from their competitors is the level of service they provide. This series examines the difference between customer service and quality...

June 2014

Ergonomics for the Office

Focusing on work performed in an office environment, the overview describes ergonomic work design, the effects of poor ergonomic design, ergonomic risk factors, and the basic principles of effective...

June 2014

Basics of Marketing Research

Whether you are starting a new venture or looking to expand an existing business, sound information about your market is critical for success. You need to discover all you can about consumer preferences...

June 2014

Systematic Selling - The Complete Program

Learn professional selling techniques and develop your own strategies for applying them to your market. This complete 8 module program will give you a highly effective process for planning, conducting...

June 2014
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