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Personnel / Human Resources

In these challenging times good HR management is more important than ever for business success. Securing and retaining the best talent, motivating employees and ensuring all legal obligations are met are just some of the key goals that will encourage optimum organisational performance in the toughest of economic climates.

The books, manuals, and courses listed under Research and Markets’ Personnel / Human Resources category will enable your human resources and personnel manager to master the latest techniques in vital areas such as talent management, hiring/interviewing, employee communication, performance appraisal and dealing with traumatic events such as sexual harassment and downsizing.

Also featured is a selection of market reports on Personnel Services industry, a lucrative global industry forecast to reach a value of US$319 Billion by 2015. All the major players in this industry are profiled in our publications, including the world’s giants Adecco and Manpower. Show Less
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PRODUCT TITLE
Job Training & Career Counseling in the US Job Training & Career Counseling in the US - Product Thumbnail Image

Job Training & Career Counseling in the US

Job Training & Career Counseling in the US During the current period, the government infused millions of dollars into the Job Training and Career Counseling industry, in hopes of providing unemployed...

June 2014
FROM
Executive Search Recruiters in Australia Executive Search Recruiters in Australia - Product Thumbnail Image

Executive Search Recruiters in Australia

Executive Search Recruiters in Australia This industry provides executive search, recruitment and placement services for clients with specific executive and senior management requirements. Industry...

June 2014
FROM

Conversations in Leadership: South African Perspective (PDF E-book)

Here is the most comprehensive Leadership book yet written in South Africa The content covers amongst others: - The Nature of Leadership: Perspectives by Terry NA Meyer - Organisational Dynamics...

June 2014
Feelings: Customer Service for those in Service Retail Feelings: Customer Service for those in Service Retail - Product Thumbnail Image

Feelings: Customer Service for those in Service Retail

Inspire your employees with the Quality Service philosophy and give them the skills they need to provide excellence in customer service. This series will increase awareness of the needs of customers...

June 2014
Individual Goals and Challenges Individual Goals and Challenges - Product Thumbnail Image

Individual Goals and Challenges

Goal setting is not always easy, as unexpected events can get in the way of even the most dedicated efforts. This series will teach you how to achieve goals by developing a self-initiated contract that...

June 2014
Feelings: Quality Service...First Time, Every Time Feelings: Quality Service...First Time, Every Time - Product Thumbnail Image

Feelings: Quality Service...First Time, Every Time

For many businesses today, the only thing which makes them different from their competitors is the level of service they provide. This series examines the difference between customer service and quality...

June 2014
Ergonomics for the Office Ergonomics for the Office - Product Thumbnail Image

Ergonomics for the Office

Focusing on work performed in an office environment, the overview describes ergonomic work design, the effects of poor ergonomic design, ergonomic risk factors, and the basic principles of effective...

June 2014
Basics of Marketing Research Basics of Marketing Research - Product Thumbnail Image

Basics of Marketing Research

Whether you are starting a new venture or looking to expand an existing business, sound information about your market is critical for success. You need to discover all you can about consumer preferences...

June 2014
Five Star Service for Hospitality Employees Five Star Service for Hospitality Employees - Product Thumbnail Image

Five Star Service for Hospitality Employees

Introduction to Five Star Service for Employees - Take a new look at yourself and the people you deal with every day. In this program, you will learn skills that will improve relationships with the...

June 2014
Sales Skills - Basic Sales Skills - Basic - Product Thumbnail Image

Sales Skills - Basic

Learn and develop professional selling skills to help grow your prospect base and improve your sales success ratio. Sales: The Basics - Selling is a complex and sophisticated process, but successful...

June 2014
Five Star Service for Hospitality Managers Five Star Service for Hospitality Managers - Product Thumbnail Image

Five Star Service for Hospitality Managers

Introduction to Five Star Service for Managers - What is customer service, and what are the benefits to promoting a service-focused approach with your employees? This module will introduce the coaching...

June 2014
The Value of Brands The Value of Brands - Product Thumbnail Image

The Value of Brands

First introduced 200 years ago, the brand may become, over time, one of the most valuable assets that a company can own. That same band may also lose much of its value overnight, even more so today....

June 2014
Train the Trainer Train the Trainer - Product Thumbnail Image

Train the Trainer

Train-the-Trainer is a three module series designed to provide managers with the information they need to create and conduct results-oriented training. Introduction to Training - This module presents...

June 2014
Time Management - Strategies for Sales Success Time Management - Strategies for Sales Success - Product Thumbnail Image

Time Management - Strategies for Sales Success

Increase your sales while reducing your selling time! Gain higher returns on time spent with profitable clients. Eliminate time wasters to free you up for more high pay-off activates. Learn how to...

June 2014
Creativity and Innovation in the Workplace Creativity and Innovation in the Workplace - Product Thumbnail Image

Creativity and Innovation in the Workplace

Organizations face the challenge of balancing responsibility for current, routine daily activities with the need to explore new possibilities for growth and continued evolution. With the changing pressures...

June 2014
Emotional Intelligence for Personal Leadership Emotional Intelligence for Personal Leadership - Product Thumbnail Image

Emotional Intelligence for Personal Leadership

How effective are you as a leader? Even if you do not hold 'positional' power, how good are you at motivating and managing yourself and the people around you to higher performance and greater purpose?...

June 2014
Identifying and Avoiding Burnout Identifying and Avoiding Burnout - Product Thumbnail Image

Identifying and Avoiding Burnout

Burnout. Exhaustion. Fatigue. Apathy. It doesn't matter what word you use. You just can't seem to get the energy to perform at your 'normal' level. Find out how you can recognize and avoid burnout so...

June 2014
Customer First Series Customer First Series - Product Thumbnail Image

Customer First Series

Your customers will make you or break you, and developing relationships is the bottom line. In this brand new series, you will examine issues such as rapport and trust, and identify what clients want...

June 2014
Systematic Selling - The Complete Program Systematic Selling - The Complete Program - Product Thumbnail Image

Systematic Selling - The Complete Program

Learn professional selling techniques and develop your own strategies for applying them to your market. This complete 8 module program will give you a highly effective process for planning, conducting...

June 2014
Telepro Online - Complete Program Telepro Online - Complete Program - Product Thumbnail Image

Telepro Online - Complete Program

In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro® Online Program is essential for anyone who interacts...

June 2014
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