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North American Outbound Dialer Systems Market Product Image

North American Outbound Dialer Systems Market

  • ID: 1410494
  • July 2010
  • Region: North America, United States
  • 39 Pages
  • Frost & Sullivan

FEATURED COMPANIES

  • Aastra
  • Alcatel-Lucent
  • Altitude Software
  • Aspect Software
  • Avaya
  • Cisco Systems
  • MORE

Outbound dialer systems used in contact centers facilitate the automated placement of outbound telephone calls. This study focuses on outbound dialer systems that are premises-based. This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based outbound dialing systems. Among the types of outbound (telephony) contact methods are predictive, preview, and power dialing. This research study provides vendors with valuable insight to make actionable decisions on pricing, packaging, and promotion of their products/services. Vendor offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

This Frost & Sullivan research service titled North American Outbound Dialer Systems Market provides an in-depth analysis of the market drivers and restraints, industry trends, and competitive environment in addition to the challenges and issues faced by market participants. In this research, Frost & Sullivan's expert analysts thoroughly examine the contact center segment.

Market Overview

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FEATURED COMPANIES

  • Aastra
  • Alcatel-Lucent
  • Altitude Software
  • Aspect Software
  • Avaya
  • Cisco Systems
  • MORE

1. 1. NORTH AMERICAN OUTBOUND DIALER SYSTEMS MARKET
Summary of Major Findings
- Introduction
- Scope and Methodology
- Market Definition
- Market Trends
- Market Engineering Measurements
- Industry Challenges
- Market Drivers
- Market Restraints

Market Analysis
- Revenue Forecasts
- Revenue Breakdown by Country
- Revenue Breakdown by End-User Vertical
- Revenue Breakdown by System Size
- Revenue Breakdown by Application
- Pricing Analysis
Competitive Dynamics
- Market Share Analysis
Vendor Profiles
- Products Offered by Major Vendors
- Aastra
- Alcatel-Lucent
- Altitude Software
- Aspect Software
- Avaya
- Cisco Systems
- Cosmocom
- Interactive Intelligence
- Noble Systems
- Oracle
- Sangoma
- Siemens Enterprise Communications
Strategic Considerations
- Strategic Growth Considerations

List of Figures

Chapter 1
- Outbound Dialer Systems Market: Impact of Top Industry Challenges (North America), 2010-2016
- Outbound Dialer Systems Market: Market Drivers Ranked in Order of Impact (North America), 2010-2016
- Outbound Dialer Systems Market: Market Restraints Ranked in Order of Impact (North America), 2010-2016
- Outbound Dialer Systems Market: Revenue Forecasts (North America), 2009-2016
- Outbound Dialer Systems Market: Percent of Revenues by Country (North America), 2009
- Outbound Dialer Systems Market: Percent of Revenues by End-User Vertical (North America), 2009-2016
- Outbound Dialer Systems Market: Percent of Revenues by System Size (North America), 2009-2016
- Outbound Dialer Systems Market: Percent of Revenues by Application (North America), 2009-2016
- Outbound Dialer Systems Market: Company Market Share by Revenues (North America), 2009
- Outbound Dialer Systems Market: Products Offered by Major Vendors (North America), 2009

List of Charts

C h a p t e r 1

- North American Outbound Dialer Systems Market
- Outbound Dialer Systems Market:Market Engineering Measurements (North America), 2009
- Outbound Dialer Systems Market:Revenue Forecasts (North America), 2008-2016
- Outbound Dialer Systems Market: Percent of Revenues by Country (North America), 2009
- Outbound Dialer Systems Market: Percent of Revenues by End-User Vertical (North America), 2009-2016
- Outbound Dialer Systems Market: Percent of Revenues by System Size (North America), 2009-2016
- Outbound Dialer Systems Market: Percent of Revenues by Application (North America), 2009-2016
- Outbound Dialer Systems Market: Company Market Share by Revenues (North America), 2008 and 2009

- Aastra
- Alcatel-Lucent
- Altitude Software
- Aspect Software
- Avaya
- Cisco Systems
- Cosmocom
- Interactive Intelligence
- Noble Systems
- Oracle
- Sangoma
- Siemens Enterprise Communications

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