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SaaS Messaging Market Trends, 2009-2012

  • ID: 1199712
  • Report
  • September 2009
  • 72 Pages
  • Osterman Research, Inc
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This report presents the results of a detailed research program into preferences and plans for hosted, SaaS and managed messaging capabilities among North American organizations over the period 2009-2012. It focuses on various types of outsourced messaging capabilities, including complete messaging services, messaging security services and archiving services, among others. The goal of this research and report is to provide vendors, investors and others interested in the SaaS messaging market with actionable information that they can use to develop marketing plans and to more accurately focus their efforts on understanding and penetrating the market for hosted and managed services. Accompanying this document is the complete data set from the primary survey that was conducted for this report.
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Chapter - 1
- Executive Summary

Chapter - 2
- Background and Methodology

Chapter - 3
- The Current State of Messaging and Collaboration

Chapter - 4
- Messaging and Collaboration Trends

Chapter - 5
- SaaS Features and Functions Required

Chapter – 6
- Delivery Model Preferences

Chapter - 7
- Why Organizations Do Not Adopt SaaS Services

Chapter - 8
- Key Purchasing Factors for SaaS

Chapter - 9
- The Future of SaaS Messaging and Collaboration

Chapter - 10
- Vendors of SaaS Solutions

List of Figures

- Forecast Penetration of SaaS Messaging--Related Services
- Number of SaaS Vendors and Applications in Use
- “How closely do you track the total cost of your messaging system, including licenses, hardware depreciation, maintenance/support contracts, personnel, backups, etc?”
- Estimated Cost per Seat per Month to Provide Messaging Services
- Importance For a SaaS Provider to Offer Messaging Services and Messaging Security as Part of the Same Offering
- Views on Management of Outbound Email
- Views on Management of Inbound Email
- Mobile Messaging Delivery Models in Use, 2009 and 2010
- Satisfaction with SaaS Providers
- Confidence in Migration of Data To and Retrieval of Data From a SaaS Provider
- Perceptions About the Level of Security for SaaS Solutions Compared to Internally Managed Systems
- Openness to Outsourcing Services in General
- Openness to Outsourcing in General Based on Views About SaaS Security
- Use of Thick and Thin Clients for Checking Work---Related Email
- Importance of SaaS Providers' SLAs
- Likelihood of Deploying SaaS Email Services at Various SLAs
- “In order for our organization even to consider outsourcing any messaging---related capabilities, the outsourced solution must:”
- Likelihood of Deploying SaaS Email Services at Various Price Points
- Likelihood of Deploying SaaS Anti---Virus and Anti---Spam Services at Various Price Points
- Likelihood of Deploying SaaS Encrypted Messaging Services at Various Price Points
- Likelihood of Deploying SaaS Messaging Archiving Services at Various Price Points
- Preferred Pricing Models for SaaS Messaging Archiving Services
- IT Budget for Email Capabilities, 2009 and 2010
- Distribution of Virtualized Servers by Type
- Penetration of SaaS in Organizations With Up to 1,000 Email Users, 2009 and 2011
- Penetration of SaaS in Organizations With More Than 1,000 Email Users, 2009 and 2011
- Forecast Penetration of SaaS Messaging---Related Services
- Percentage of Users That are Using or Will Use a Hosted Document Management or Unified Communications Solutions as Part of Their Overall Cloud Services Strategy
- “What impact has the entrance of Microsoft into the hosted Exchange market had on your company' s decision to consider hosted messaging services?”
- “What impact has the entrance of IBM into hosted Notes/Domino market had on your company' s the decision to consider hosted messaging services?”

List of Tables

- Concerns With Various Messaging Issues
- Deployment of Users on Various Messaging Systems
- Breakdown of Users by Messaging Delivery Platform
- Delivery Models for Various Services, 2009 and 2011
- Level of Concern About Various Issues
- Areas of Concern About Various Issues That Are Greater Now Than 12 Months Ago
- Organizational Needs For Various Capabilities Desirability of Various Features Offered by a SaaS Email Provider
- Importance of Various Attributes of a SaaS Email Provider
- Opinions on Various Issues Surrounding Use of SaaS Providers
- Importance of Various Attributes of a SaaS Messaging Security Service
- Views on Preferred Delivery Models for Mobile Messaging
- Reasons That Organizations Do Not Use SaaS Email Services
- Reasons That Organizations Do Not Use SaaS Messaging Security Services
- Reasons That Organizations Do Not Use SaaS Messaging Archiving Services
- Reasons That Organizations Do Not Use SaaS Web Security Services
- Reasons That Decision Makers Believe SaaS Providers Offer a Lower Level of Security
- Likelihood of Outsourcing if Service Providers Could Adequately Address All Concerns
- Preference for Fat and Thin Clients Among Organizations That Are Using or Considering SaaS Email Solutions
- Importance of Various Attributes of a SaaS Messaging Archiving Service
- Importance of Various Attributes of a SaaS Web Security Service Plans for Supplementing and/or Replacing Various Capabilities
- Vendors of SaaS Email Services That Would Be Considered
- Vendors of SaaS Messaging and Web Security Services That Would Be Considered
- Vendors of SaaS Messaging Archiving Services That Would Be Considered
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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