This report will deliver the results of research on credit and collection practices and technologies. This is the second annual study of collection practices conducted by the Ascent Group.
The Ascent Group benchmarked credit & collection practices to uncover the most effective techniques and strategies for improving collection performance and reducing uncollectibles. The publisher has researched customer service organizations across the U.S. to provide a thorough overview of best practices in credit and collections.
This report explores how companies are balancing the cost of collection to reduce uncollectibles and improve the bottom line. It also examines the technologies that have retooled credit and collection processes for maximum effectiveness and efficiency. Finally, it looks at how companies have established credit policies to support collection efforts.
This report will also profile participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, the report will provide detailed results and analysis from the survey itself and detail 'best practices' demonstrated by the participants. Finally, the report explores the successes achieved.
