|
|
 |
|
Viewing report
|
|
|
|
Workforce Optimization Technology Markets to 2007
Datamonitor, July 2002
Introduction: This report provides analysis of workforce optimization technology markets in 4 geographies and 7 Western European national markets. Workforce optimization technologies include quality monitoring, workforce management, eLearning and agent analytics applications. This report finds that the desire to increase wallet share, and in some cases to drive revenue in slow-growth markets, has predicated the need for vendors that offer point solutions to purvey suite solutions to the contact center market.Scope of This Report: Over 50 key representatives from 22 companies were interviewed, with positions including CEOs, Marketing Directors and Product Managers, Key data and detailed analysis of the workforce optimization markets in North America, Western Europe, Asia-Pacific and Cala are provided, In-depth product and competitive analysis for the QM, WFM, eLearning and agent analytics markets, Competitor profiles of 12 vendors from the QM, WFM, eLearning and agent analytics markets, including snapshots of 3 Western European WFM vendors, Market sizing and forecasted data for the workforce optimization market, segmented by application, geographic region and vertical market. By 2007 the global workforce optimization market will be worth $1.5bn. The QM vendor will own the workforce optimization market. Agent analytics will cease to exist as a stand-alone market.KEY Reasons To BUY This Report:Assess the most effective go-to-market strategies to pursue for different geographic regions and different vertical markets, Identify key opportunities within the workforce optimization market as well as key product areas where partnering would be appropriate, termine the necessary functionality to satisfy changing market demands, aluate the competitive landscape and assess the strengths and weaknesses of workforce optimization vendors
Customers who bought this item also bought
The World Market for Butadiene Rubber (BR): A 2009 Global Trade Perspective
Workforce Optimization Technologies in Contact Centers
The 2009 Import and Export Market for Butadiene Rubber (BR) in Iran
The 2009 Import and Export Market for Butadiene Rubber (BR) in Belarus
The 2009 Import and Export Market for Butadiene Rubber (BR) in Bulgaria
The 2009 Import and Export Market for Butadiene Rubber (BR) in Colombia
The 2009 Import and Export Market for Butadiene Rubber (BR) in Estonia
The 2009 Import and Export Market for Butadiene Rubber (BR) in Slovakia
The 2009 Import and Export Market for Butadiene Rubber (BR) in Turkey
The 2009 Import and Export Market for Butadiene Rubber (BR) in Uruguay
The 2009 Import and Export Market for Butadiene Rubber (BR) in China
The 2009 Import and Export Market for Butadiene Rubber (BR) in India
|
|
|
|
