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Self-Service and Customer Interaction Management Solutions: North America Market Opportunities and Requirements - Vol 2 Hospitality
VDC Research Group, Inc. , June 2009, Pages: 60
The author is pleased to announce the release of its Self-Service and Customer Interaction Management Solutions: North America Market Opportunities and Requirements. The report evaluates the current and emerging opportunities for self-service within the North American market - specifically, customer knowledge, experiences, requirements and plans of such solutions within three vertical markets: Retail, Hospitality and Health Care.
Leveraging information collected from more than 300 end-users, 100 channel organizations, and 25 suppliers, this market intelligence program identifies communities currently investing in self-service solutions, the specific products and/or services they are investing in, core selection criteria that are driving investments, applications that are being served, and more.
RESEARCH OVERVIEW:
Profiled Companies: 5
Primary Sources/Telephone Sample Size: 25
Primary Sources/Web Survey Sample Size: >200 End User, >100 Channel
Market Forecast Coverage: 2008-2011
Regional Market Coverage: North America
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