|
|
 |
|
Viewing report
|
|
|
|
The Future of Voice Biometrics in the Enterprise Market (Strategic Focus)
Datamonitor, June 2009, Pages: 59
The market for voice biometrics has had, to say the least, its ups and its downs throughout the first decade of the millennium. And yet, a recent spike in activity indicates that this technology is approaching a watershed. The barriers to adaption have certainly changed such that voice biometrics has the potential to significantly change the way in which enterprises authenticate their callers.
Scope
- Traditional authenticators are ineffective security measures and hassles for customers to remember;
- An overview of voice biometric technologies and ways in which the technology can be applied in the enterprise
- A competitive landscape differentiating the providers of voice biometric technology and solutions
- Case studies comparing and contrasting various voice biometric solution deployments
Highlights of this title
The factor that causes the greatest deal of concern within an enterprise is authentication, or more specifically, how to do it without irritating the customer but without compromising on security. The traditional methods include verification through personal identification numbers (PINs) or passwords. These are easily guessed.
The pilots at Charles Schwab and the Home Shopping Network never made it into production. Yet, analysts and vendors anticipated the technology would proliferate in the enterprise space. In 2006, the Dutch bank ABN Amro initiated a pilot voice biometric solution for customers making balance inquiries, transfers, and investment orders.
Enterprisesparticularly those in financial servicesare loathe to reveal their technology investments publically. Voice biometrics is an exception. Enterprises should push voice biometrics to their customers as a major customer service differentiator that is both convenient and makes existing forms of authentication even more robust.
Key reasons to purchase this title
- Understand key market trends and drivers shaping voice biometric solutions in the enterprise.
- Become familiar with key vendor messages and differentiators across major vendors in the market.
- Learn of market sizing and forecasts for spending in voice picking solutions from 2008 to 2014.
Customers who bought this item also bought
Voice Biometrics 2009: Building on Expectations
World Voice Verification Biometrics Markets
Biometrics - Global Strategic Business Report
Biometrics - Trends & Opportunities Worldwide
Biometrics - Trends & Opportunities Worldwide
Biometrics Market - Surviving the Global Recession
The Business Case for Biometrics in Finance
World Biometrics Market
Biometrics Markets in Asia Pacific
Understanding adoption of voice/data convergence solutions (Customer Focus)
World Financial Biometrics Markets
Creating a Success of Biometrics in Government (Strategic Focus)
|
|
|
|
