|
|
 |
|
Viewing report
|
|
|
|
Telemarketing & Call Centers in the US
IBISWorld, May 2009, Pages: 40
This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages to clients and (2) establishments primarily engaged in providing telemarketing services on a contract or fee basis for others, such as promoting clients products or services by telephone; taking orders for clients by telephone; and soliciting contributions or providing information for clients by telephone. Telemarketing establishments never own the product or provide the service that they are representing and generally can originate and/or receive calls for others. This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.
Introduction
Too far away to answer your calls
This industry faces some tough competition from overseas. In the past, it has recorded strong growth but as companies move their operations from the US to India and China, growth will ultimately be affected. For those who remain in the US, the ability to adopt new technology, have a highly trained workforce and to have a large supply contract will see the greatest success.
Customers who bought this item also bought
2010 U.S. Telemarketing Services Industry Report
Telemarketing Services
Telemarketing Services - Industry Profile
The Australian Telemarketing Industry Report: Trends from 2004 to 2008
2009 U.S. Telephone Answering Service Industry Report
2009 Worldwide Telephone Answering Service Industry Report
US top 17 inbound telemarketing service companies for the credit card industry by number of inbound calls for 2002, with inbound calls for 2001
E-Learning Course: Advanced Telemarketing - Skills 16-20
Bars, Nightclubs & Drinking Establishments in the US
Cable, Internet & Telephone Providers in the US
2010 U.S. Telephone Equipment Manufacturing Industry Report
Alternative Investments For Private Clients 2007
|
|
|
|
