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Wi-Fi Billing, Customer Care and Business Models Will Play a Pivotal Role in Revenue Generation
Yankee Group, The, June 2004, Pages: 18

  Description  

  Table of Contents  
    
    
    
   
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I. Introduction

II. Public Wi-Fi Background
Current Carrier Initiatives
Current Retail Initiatives
Current Wholesale Initiatives.
Billing and Revenue-Generating Models

III. Billing and Customer Care Technology Requirements
Simplistic Pricing Models
Market Limitations of Carrier/Retail Partnerships
Customer Care Challenges

IV. Wi-Fi in Europe: Acceptance of More Complex Billing and
Settlement Models

V. Conclusions and Recommendations
Carrier Recommendations
Vendor Recommendations

VI. Further Reading


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