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Telecommunications Market Shakes off Lethargy as Enterprises Loosen Budgets in 2004
Yankee Group, The, June 2004, Pages: 15

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I. Introduction 2

II. Enterprise Communications Market Supply Side 2
Competition Yields Change in Share 3
A Fragmented IP Services Market 4
Cisco the Service Provider? 5

III. Drivers for Communications Services 7
2004 Network Plans 7
DIY IP VPNs: Competing with the Customer 8
Can VoIP Services Help Migrate DIY-ers? 9
Sharpened Pencils Help Sustain Market Share 11
Carriers Abound 12

IV. Conclusions and Recommendations 13
Service Provider Recommendations 14
Enterprise Recommendations 14

V. Further Reading 15


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