I. Overview of the Wholesale Industry - A. History of the Wholesale Industry - B. Overall Industry Trends - C. Wholesale Industry Influencing Factors - 1. Regulation - 2. Competition - 3. Pricing - 4. Consolidation / Partnerships - 5. Technological Innovations
II. Leading Wholesale Carriers and their Offerings - A. AT&T - B. BellSouth - C. Broadwing - D. Global Crossing - E. Level3 - F. MCI - G. Qwest - H. SBC - I. Sprint - J. TeleGlobe - K. Verizon - L. WilTel
III. Carrier Ratings from their Customers - A. Overall Ranking - B. Comparative Carrier Analysis - 1. Billing - 2. Provisioning - 3. Network - 4. Customer Service - 5. Sales Rep - 6. Products - 7. Pricing
IV. Analysis by Company - A. AT&T - B. BellSouth - C. Broadwing - D. Global Crossing - E. MCI - F. Qwest - G. SBC - H. Sprint - I. Verizon - J. WilTel
V. Comparison of 2004 Scores to 2003, 2002, 2001, 2000, 1998 and 1996 Scores - A. AT&T - B. BellSouth - C. Broadwing - D. Global Crossing - E. MCI - F. Qwest - G. SBC - H. Sprint - I. Verizon - J. WilTel
VI. Conclusions and Implications for the Wholesale Industry
