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Viewing report
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PBX Market Opportunities, Strategies, and Forecasts, 2004 to 2009
WinterGreen Research, Inc., Pages: 385
This report analyses the area of PBXs.
The new generation of PBXs is moving traditional PBX systems to support packetized voice calls and to run packetized data through the PBX. The IP packet transmission of voice is configured as an end-to-end system.
The new generation of PBXs offers customer service automation (CRM), computer telephone integration (CTI), video conferencing, data streaming, content delivery network support, storage area network support, and voice over IP (VoIP).
IP enabled PBXs answer the need for value added services point by point. New systems are built on open code. These boxes eliminate high equipment, maintenance, and upgrade fees associated with PBX switches. Telecom administrators seek to save on maintenance fees. $200,000 is the typical maintenance fee savings in a mid size company with 1,000 employees.
Alcatel leads the total PBX worldwide market shares in 2003 with 26% market share. Siemens with 21%, Nortel with 15%, and Avaya with 15% are strong market participants.
The global PBX market is expected to reach over 30 billion dollars in the year 2009. The market grows at a steady positive rate over the years, reaching 25% by 2009. The growth is brought by replacement of digital proprietary voice systems that do not handle the Internet with systems that do manage the Internet.
Change is a driving force in the market as the number of customers and the complexity of the networks they demand increases.
Enterprise networks are becoming increasingly multifunctional, supporting simultaneous wired or wireless access to combined voice, data and video communications services, thus reducing the operating costs associated with separate networks.
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