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Offshore Business Process Outsourcing
eMarketer, Sep 2004
An expanding global economy, rapid technology innovation and a focus on core competencies are all driving companies to seek the cost savings, quality improvements and strategic advantage that come through offshore outsourcing of critical business processes. No company can afford to ignore the global sourcing trend if it wishes to thrive in the 21st century.
Attention: Chief Executive Officers, Business Process Managers and Companies Currently Conducting or Considering Offshoring
The Offshore Business Process Outsourcing spotlight report surveys the literally expanding world of offshore business process outsourcing (BPO).
Of course, outsourcing is nothing new. 'It's the classic 'make vs. buy' question,' says Morris Cohen of the Wharton School. What has changed is that more companies are engaged in more outsourcing than before—and they are doing it in novel ways.
BPO is a special class of outsourcing that deals with business functions that are more central to the client's business than those that are traditionally outsourced. It includes strategic processes that have—up to now—been kept in-house. In the future, companies will be looking ever further to capture global advantage, BPO may even extend out to encompass R&D, which means tapping into talent pools from Mexico and Eastern Europe to China and India.
Among the questions Addressed by the Report:
- Why outsource in the first place?
- What business processes should be outsourced offshore?
- How do companies choose a country and a vendor for outsourcing?
- What are the best practices for managing an offshore relationship?
- What are the trends in offshore outsourcing?
Drawing on aggregated data from leading marketing research, investment banking and technology research firms, in combination with our proprietary projections and analysis, the Offshore Business Processing Outsourcing spotlight report gives you the intelligence you need to thrive in an expanding, borderless world.
Information Sources:
- 4Dstrategy
- A.T. Kearney
- Accenture
- AON
- Capgemini
- Datamonitor
- Dataquest
- DMG Consulting
- Dun & Bradstreet
- Economist Intelligence Unit
- eMarketer
- Forrester Research
- Gartner
- Gartner Dataquest
- ICRA Limited
- International Data Corporation (IDC)
- IT Pro
- KnowledgeStorm
- McKinsey & Company
- neoIT
- Pacific Crest Consulting
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