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The Future of Corporate Travel in Asia Pacific 2005
Airclaims Ltd, Oct 2004, Pages: 280
THE FUTURE OF CORPORATE TRAVEL IN ASIA PACIFIC 2005
Introduction
The authors:
History
Survey Methodology
Survey Processing
Agreement With Attitudinal Statements
Background to sample
Topics covered in the survey
Corporate Travel Suppliers
Overall Growth in air travel expected for 2005
Greatest Threats to supplier’s business
Greatest Opportunities to supplier’s business
Rate of innovation and innovation issues for travel industry
Views on future growth by travel sector- volumes and profitability
Hotel and resort business trends in Asia Pacific
The top performing companies- airlines, airports, hotels and car hire quoted by the suppliers
Corporate Travel Managers
Background to the sample
Topics covered in the survey
Business prospects for the next 12 months
Plans for flights and air travel budgets in 2005
Attributes of Company Air Travel Policy
Changes made to company air travel policy
Main issue for corporate travel managers
Relationship with Corporate Travel Agents
Factors encouraging more air travel
Low-cost airline features
Importance of the Internet & use of Internet search engines
Use of e tickets, and future trends
Method of Payment for travel expenses
Credit card used for travel expenses
Company policy regarding Frequent Flyer Points and Miles (FFP)
Corporate travellers and the technologic items they carry while travelling
Industry Leaders for your sector, airlines, hotels, airports and car hire
Corporate Travel Agents
Background to the sample of respondent travel agents
Topics covered in the survey
Sales and profitability outlook for travel agency business
Leisure and business market for international trips
Encouraging more air travel 36
Future business model for travel agents and product innovation
Growth by sector in terms of volumes and revenues in next 5 years
Growth potential for parts of agency business
Greatest Threats to Agency business 3
Greatest Opportunities to Agency business
Travel agency strengths 39
Impact of technology and Internet
E-tickets
Role of GDS
Relationship between airlines and travel agencies
Agency Profile
Industry Leaders for your sector, airlines, hotels, airports and car hire
Comparison of Year on Year Trends
Background
Topics covered in the survey
Suppliers: Expected growth in air travel expected
Suppliers: Current aviation trends in Asia Pacific
Suppliers: Change in identifying greatest threats
Suppliers: Change in identifying greatest opportunities
Managers: Expected growth in air travel
Agency - Expected growth in air travel
Agencies - Current aviation trends in Asia Pacific
Agencies - Model of the future for agencies
Agencies - Most important travel agency features likely to retain corporate bookings
Agencies - Growth potential of agency markets
Agencies - Change in identifying greatest threats
Agencies - Change in identifying greatest opportunities
Agencies - Importance of the internet
Agencies - Impact of the internet
Agencies - Impact of e-tickets
APPENDICES: DETAILED TABULATIONS OF RESULTS BY COUNTRY OF LOCATION AND SIZE OF COMPANY
Appendix A – Travel Suppliers
How do you expect the number of international air trips undertaken by passengers in 2005 in the Asia Pacific region compared with 2004 to
Agreement/ disagreement with statements about industry trend
For their business, what do the travel suppliers currently see as their two biggest threats?
For their business, what do the travel suppliers currently see as their two biggest opportunities?
How do the travel suppliers see new product innovation in their business in the next 5 years?
What the travel suppliers think are the top 2 innovation issues for the travel industry
Which of these businesses do the travel suppliers see growing at the fastest rate in the next 5 years? A. In terms of Volumes (Units sold)
Which of these businesses do the travel suppliers see growing at the fastest rate in the next 5 years? B. In terms of Profitability
In 2005, how much of the travel supplier revenue will be generated through the Internet?
How much of the total sales volume of the following travel market sector will direct Internet sales represent in 5-year time?
What are the most exciting technological developments to affect the international travel industry in the next 5 years in Asia Pacific?
Agreement/ disagreement with statements about hotel and resort industry trends
How important are the following hotel features for corporate travellers?
Market Leader
Best Airline for service in the Asia Pacific region
Best Airline for service worldwide
Best Airport for service in the Asia Pacific region
Best international hotel chain in the Asia Pacific region
Best international Car Rental in the Asia Pacific region
Country of Residence
Supplier profile: Sector of Business
Company size: Number of Employees
Respondents Profile: Job title
Appendix B – Travel Managers
Business prospects for the next 12 months
Looking ahead to the next 12 months, how do the travel managers expect their company number of flights and air travel budget to change?
Agreement/ disagreement with statements about industry trends
Company Travel Policy statement that best describes the Travel Manager company travel policy
Travel Manager company travel policy applies to the following points
How has the Travel Manager corporate travel policy changed over the last 2 years?
What do the Travel Manager consider to be the major issue for corporate travel buyers at present within the Asia Pacific region
What do the Travel Managers see as the business model that corporate travel agents will be using in the future?
What do the Travel Managers think are the travel agency features that are most likely to retain corporate travel bookings?
Best corporate travel deals achieved through?
What would encourage the business travellers of the Travel Manager companies to fly more often?
How would you categorise the following factors regarding corporate travel with low-cost airlines?
How important is the Internet for the Travel Managers to the following areas of corporate travel purchasing?
Internet search engines used more often by Travel Managers to locate the best deals and locate travel information
E- tickets: What proportion of the airline tickets that are purchased by Travel Managers are currently e- tickets?
E- tickets: How much of the airline tickets do Travel Managers think will e- tickets represent in 5 year time?
For company travel expenses, method of payment?
Credit card used most often by staff?
Company policy regarding frequent flyer miles/points?
Technology tools carried by staff while travelling on duty?
Importance of the following items for corporate travellers?
Best corporate travel agency in Asia Pacific?
Best Airline for service in the Asia Pacific region
Best Airline for service worldwide
Best Airport for service in the Asia Pacific region
Best international hotel chain in the Asia Pacific region
Best international Car Rental in the Asia Pacific region
Business Sector
Number of Employees
What type of company or organisation employs the Travel Managers?
Number of return flight booked in the last 6 months
Range of air travel budget in 2004
Country of Residence
Appendix C – Travel Agencies
When do the travel agents think is the outlook for the travel agency business in Asia- Pacific for 2005? A. In terms of Sales
When do the travel agents think is the outlook for the travel agency business in Asia- Pacific for 2005? B. In terms of Profitability
How do you expect the number of international air trips undertaken by passengers in 2005 in the Asia Pacific region compared with 2004 to change:
Agreement/ disagreement with statements about industry trends
Given the current economic environment, which factor would encourage business passengers to fly more frequently?
What do you see as the business model of the future for corporate travel agents?
What do the travel agents see as the top 2- product innovations occurring for the travel agency business over the next 5 years?
Which of these sectors do you see growing at the fastest rate in the next 5 years? A. In terms of Volumes (Units sold)
Which of these sectors do you see growing at the fastest rate in the next 5 years? B. In terms of Profitability
How would you rate the growth potential for each part of your agency business, over the next 5 years?
For their business, what do the travel agents see as their biggest threats?
For their business, what do the travel agents see as their biggest opportunities?
What are the most important travel agency advantages that will continue to attract corporate travel bookings?
How important is the Internet to the following areas of your business?
What effect/ role the Internet will have for corporate travel agencies over the next 5 years?
What proportion of the agents in your branch have access to the Internet from their workstations?
What proportion of the airline tickets that you issue are currently e- tickets?
How do the travel agents think e- tickets will increase/ decrease?
What is the most advantageous function offered by your GDS/ CRS (i. e. additional services they offer?)
Proportion of airline tickets sold that are on low-cost airlines?
What would you change in the relationship between airline and agents?
Reason for that change?
Market leader?
Best Airline for service in the Asia Pacific region
Best Airline for service worldwide
Best Airport for service in the Asia Pacific region
Best international hotel chain in the Asia Pacific region
Best international Car Rental in the Asia Pacific region
Proportion of business purpose travellers
Agency description
Main type of activities at agency office
Number of UTPs/ Number of tickets issued per agency location per year
Proportion of business revenue derived from air travel
Country of Residence
rkets in your agenc
Agencies - What do travel agencies see as their two biggest threats?
Agencies - What do travel agencies see as their two biggest opportunities?
Agencies - Most important travel agency features likely to retain corporate bookings
Agencies - Importance of the internet for the following travel agency areas
Agencies - Impact of the internet on agencies
Agencies - Impact of E-tickets
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