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Exposing Search as a Web Services: LifeCare Case Study
Yankee Group, The, Sep 2004, Pages: 10
LifeCare currently provides services to about 1,500 corporate and government agencies nationwide. The company’s highly trained, empathetic specialists are available 24/7 via telephone and online to provide assistance with life events and daily responsibilities in areas six key areas: family, education, health and wellness, financial, legal concerns and everyday issues.
LifeCare is widely recognized for its innovative use of technology to deliver personalized services. The company’s leading-edge technology, including its web site and call center infrastructures, offers users an optimum combination of ease of use, privacy, security and speed. This multichannel inbound approach enables end users to engage licensed professionals directly or to conduct their own research using LifeCare’s web-based content, tools and links to local resources.
End users access LifeCare through their employee HR portal or LifeCare’s corporate extranet, where they access personalized content and functionality based on their employer’s subscription service level.
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