II. Defining Convergence 3 The Multiple Roads to Convergence 5 Product Redundancy (and Costs) Lead to Substitution and Displacement 6
III. Drivers and Barriers to Marketable Converged Solutions 10 Supply-Side Drivers 10 Supply-Side Barriers 11 Service Provider and Vendor Organizational Structures 12 Convergence Should Lead to a New Regulatory Approach 13 Devices 16
IV. The Consumer Challenge 16 Creating the Value Proposition 18
V. Carriers/Service Provider Readiness 19 European Developments 19 U.S. Developments 20
VI. Recommendations 21 Carrier Recommendations 21 Vendor Recommendations 23
