Preface Executive Summary Overview of the Wholesale Industry Leading Global Wholesale Carriers and their Offerings A. AT&T B. Deutsche Telecom C. France Telecom D. iBasis E. ITXC F. MCI G. Sprint 7 III. Carrier Ratings from their Customers A. Overall Ranking B. Comparative Carrier Analysis 1. Billing 2. Provisioning 3. Network 4. Customer Service / Sales Rep. 5. Products 6. Pricing IV. Analysis by Company A. AT&T B. Deutsche Telecom C. France Telecom D. iBasis E. ITXC F. MCI G. Primus V. Comparison of 2004 Scores to 2003 and 2002 Scores 6 A. AT&T B. iBasis C. ITXC D. MCI VI. Conclusions and Implications for the Wholesale Industry
