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The IT Outsourcing Outlook: Fast Growth Sectors and The Leading Players
Business Insights, Aug 2004
Organisations are increasingly turning to third-party service providers for their ICT infrastructure and application services requirements- IT outsourcing has matured in recent years from providing a solution to a customer’s IT nightmare into a competitive business imperative. It now encompasses a growing range of sophisticated services, from consulting to the outsourcing of entire business processes, with a blurring of the lines between discrete services. As a result, the IT outsourcing market landscape is increasingly complex. Large service providers are now facing increasing competition from not only each other but from outsourcing specialists as an increasing number of deals are being won on a best-of-breed, consortium basis. ‘The IT Outsourcing Outlook: Fast growth sectors and the leading players’ report analyses the market trends, on a sub-sector basis, and identify the vendors that are best placed to dominate in each of them over the next few years. The contents of this report are based on a unique database created on an on-going basis since 1998. It contains in-depth vendor profiles based on executive interviews and independent analyst ratings, and tracks IT outsourcing market trends down to the level of the single contract.
Key questions this reports will answer...
- What are the high growth sub-sectors and trends underlying this growth?
- Which vendors are best suited to take advantage of the offshore delivery model?
- Who are the current and future key IT outsourcing players?
- How is business process outsourcing changing the nature of IT outsourcing deals?
- Why are the largest providers betting their futures on the the utility, or 'on demand' model?
This report examines key areas such as:
- Offshore and near-shore delivery models for IT outsourcing. Learn how they are changing the landscape for Western and Eastern services providers.
- The end of the era of single-sourced 'mega-deal'. An examination of what is replacing it and the causes of this change.
- Key economic and business trends in 2004. Identify which have the most impact on businesses’ choice of IT outsourcing service provider.
- Transformational outsourcing. Why it is set to become the latest battleground in IT outsourcing.
- Outsourcing spending by industry. Which are the highest-spending IT outsourcing industries, and why?
This report will enable you to:
- Identify new deal opportunities through this report’s in-depth valuation of market dynamics.
- Benchmark your performance against top IT outsourcing vendors including Accenture, ACS, BT, Capita, CGEY, Cognizant, CSC, EDS, HP and IBM.
- Improve competitive strategies using this report’s analysis of top vendors positioning, sector involvement and future strategies.
- Predict future outsourcing demands using this report’s analysis of the major deals struck in the last few years.
- Understand and exploit the profit opportunities in business process, transformational and HR outsourcing, utility/on-demand computing and multi-sourcing.
Key findings of this report:
- The top 10 vendors took a 68.1% share of major contracts awarded during 2003 showing that the largest IT services contracts are still captured by a small group of global vendors.
- Contracts with an offshore delivery element grew 890% to $1.66bn in the year to 2003. However, this still only represents 1.4% of all deals.
- The IT outsourcing market is showing signs of more stability. In 2003 the value of major IT services contracts signed rose 44% year on year to $119bn.
- Central government was the biggest spending sector in 2003 with $18.5bn of contracts, more than double that in the previous year.
- In the last five years there have been 63 major HR outsourcing deals with a combined value of $11.4bn.
- The BPO market is forecast to grow at a CAGR of 22% for the next four years.
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