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Enterprise and Consumer Market Review and Forecast
Telecommunications Industry Association
Chapter III Enterprise and Consumer Market 69
Section III-1: Enterprise and Consumer Market Overview 71
Enterprise Equipment 72
Consumer Equipment 74
Specialized Services 75
Access Services 75
Unified Communications 76
Conferencing 77
Enterprise Spending on Maintenance, Support and Technical Services 77
Section III-2: The PBX Market 79
Recent Developments 80
Outlook for the PBX Market 81
Section III-3: The Key Telephone System Market 84
Recent Trends 84
The Outlook for KTS/Hybrid 85
Section III-4: Centrex/Hosted PBX 87
IP Centrex/Hosted PBX 87
The Outlook for Centrex 88
Section III-5: Voice Processing Systems/Service Market 90
Voice Messaging Equipment 90
Interactive Voice Response Equipment 91
Automatic Call Distributors 92
Predictive Dialing 93
Unified Communications 94
Section III-6: The Consumer Telecommunications Equipment Market 95
Corded Phones 96
Cordless Phones 97
Answering Machines 97
Home Fax Machines 98
Section III-7: Internetworking Equipment 99
Fiber Optic LANs 100
Wireless LANs 101
Recent Router Developments 101
The Data Communications and Internetworking Equipment Market 103
Background 103
Section III-8: Internet Access 106
Cable-DSL Competition 107
Other High-Speed Technologies 109
Fixed Wireless 109
Fiber-to-the-Home 110
Satellite 111
Mobile Wireless 111
Broadband over Power Line 111
Dial-Up 112
Total Internet Access Revenue 112
Section III-9: Leased Line Market 115
Leased Line Capacity 115
Recent Developments 115
Background 116
Technology 117
Section III-10: Virtual Private Networks 118
Security 118
The Outlook for VPNs 119
Section III-11: Frame Relay 120
Recent Developments 120
The Outlook for Frame Relay 121
Technology 121
Section III-12: Asynchronous Transfer Mode 123
Recent Developments 123
The Outlook for ATM 124
Technology 124
Section III-13: Collaborative Technologies 126
Videoconferencing 126
Web Conferencing 127
Audioconferencing 129
Outlook for Collaboration 130
Section III-14: Computer-Telephone Integration 132
CTI Benefits 132
IP Contact Centers 132
Network-Based Call Centers 133
The Outlook for CTI 133
Background 134
Figures for Chapter 3
Enterprise and Consumer Revenue in the United States
(Figure III-1.1) 72
Enterprise Equipment Revenue in the United States
(Figure III-1.2) 74
PBX/KTS Revenue in the United States
(Figure III-1.3) 75
Access Services Revenue in the United States
(Figure III-1.4) 76
Revenue from Services in Support of Enterprise Customer Premises and Network Systems Equipment in the United States
(Figure III-1.5) 77
Traditional PBX System Unit Purchases
(Figure III-2.1) 80
PBX Line Shipments
(Figure III-2.2) 80
Lines Shipped
(Figure III-2.3) 81
PBX Installed Base
(Figure III-2.4) 81
Traditional PBX Line Shipments
(Figure III-2.5) 82
PBX Revenue in the United States
(Figure III-2.6) 83
KTS/Hybrid System Sales in the United States
(Figure III-3.1) 84
Installed Base
(Figure III-3.2) 85
Centrex Installed Base
(Figure III-4.1) 88
Installed Base
(Figure III-4.2) 89
Voice Processing Equipment and Services Revenue in the United States
(Figure III-5.1) 90
Voice Messaging Equipment Revenue in the United States
(Figure III-5.2) 92
Voice Messaging Ports in the United States
(Figure III-5.3) 92
Agent Positions
(Figure III-5.4) 93
Consumer Telecommunications Revenue in the United States
(Figure III-6.1) 96
Consumer Telecommunications Distribution of Shipments by Units
(Figure III-6.2) 97
Metro Ethernet Service Revenue in the United States
(Figure III-7.1) 101
Internet Traffic
(Figure III-7.2) 102
Data Communications and Internetworking Equipment Revenue in the United States
(Figure III-7.3) 105
Internet Subscribers in the United States
(Figure III-8.1) 106
Percentage of ZIP Codes with High-Speed Providers
(Figure III-8.2) 107
DSL and Cable Modem Subscribers in the United States
(Figure III-8.3) 108
DSL Revenue in the United States
(Figure III-8.4) 109
Cable Modem Revenue in the United States
(Figure III-8.5) 110
Dial-Up Revenue in the United States
(Figure III-8.6) 113
Internet Access Revenue in the United States
(Figure III-8.7) 113
Business Users with Data Service, 2004
(Figure III-9.1) 116
Business Users with Data Service, 2004
(Figure III-10.1) 118
Frame Relay Ports in the United States
(Figure III-11.1) 120
ATM Service Revenue in the United States
(Figure III-12.1) 123
Index of Equipment Spending Growth
(Figure III-13.1) 127
Viceoconferencing Revenue in the United States
(Figure III-13.2) 128
Web-Conferencing Services Revenue in the United States
(Figure III-13.3) 129
Audioconferencing Service Bureau Revenue in the United States
(Figure III-13.4) 130
Overall Collaboration Revenue in the United States
(Figure III-13.5) 131
CTI Revenue in the United States
(Figure III-14.1) 135
Tables for Chapter 3
Enterprise and Consumer Revenue in the United States
(Table III-1.1) 73
Growth of Enterprise and Consumer Revenue in the United States
(Table III-1.2) 73
Enterprise Equipment Revenue in the United States
(Table III-1.3) 74
Growth of Enterprise Equipment Revenue in the United States
(Table III-1.4) 74
PBX/KTS Revenue in the United States
(Table III-1.5) 75
Growth of PBX/KTS Revenue in the United States
(Table III-1.6) 75
Access Services Revenue in the United States
(Table III-1.7) 76
Growth of Access Services Revenue in the United States
(Table III-1.8) 76
Revenue from Services in Support of Enterprise Customer Premises and Network Systems Equipment
(Table III-1.9) 78
Growth of Revenue from Services in Support of Enterprise Customer Premises and Network Systems Equipment
(Table III-1.10) 78
Traditional PBX Market
(Table III-2.1) 82
Traditional PBX Market Change
(Table III-2.2) 82
IP/Converged PBX Market
(Table III-2.3) 83
IP/Converged PBX Market Growth
(Table III-2.4) 83
Total PBX Market
(Table III-2.5) 83
Total PBX Market Growth
(Table III-2.6) 83
KTS/Hybrid Market in the United States
(Table III-3.1) 86
Change in the KTS/Hybrid Market in the United States
(Table III-3.2) 86
Installed Base
(Table III-4.1) 88
Growth of Installed Base
(Table III-4.2) 88
Voice Processing Equipment and Services Revenue in the United States
(Table III-5.1) 91
Growth of Voice Processing Equipment and Services Revenue in the United States
(Table III-5.2) 91
Consumer Telecommunications Revenue in the United States
(Table III-6.1) 95
Change in Consumer Telecommunications Revenue in the United States
(Table III-6.2) 95
Distribution of Shipments and Spending by Category
(Table III-6.3) 96
Household Penetration of Telephone Equipment
(Table III-6.4) 97
Ethernet Standards
(Table III-7.1) 99
Metro Ethernet Services Revenue in the United States
(Table III-7.2) 101
Internet Traffic
(Table III-7.3) 102
Data Communications and Internetworking Equipment Revenue in the United States
(Table III-7.4) 104
Growth of Data Communications and Internetworking Equipment Market Revenue in the United States
(Table III-7.5) 104
Open Systems Interconnection Model
(Table III-7.6) 105
DSL Average Monthly Spending in the United States
(Table III-8.1) 108
Change in DSL Average Monthly Spending in the United States
(Table III-8.2) 108
DSL Market in the United States
(Table III-8.3) 108
Growth of the DSL Market in the United States
(Table III-8.4) 108
Cable Modem Market in the United States
(Table III-8.5) 110
Growth of the Cable Modem Market in the United States
(Table III-8.6) 110
High-Speed Subscribers in the United States by Access Technology
(Table III-8.7) 111
Growth of High-Speed Subscribers in the United States by Access Technology
(Table III-8.8) 111
Dial-Up Market in the United States
(Table III-8.9) 112
Change in Dial-Up Market in the United States
(Table III-8.10) 112
Internet Access Revenue in the United States
(Table III-8.11) 114
Growth of Internet Access Revenue in the United States
(Table III-8.12) 114
Leased Line Capacity
(Table III-9.1) 115
Frame Relay Ports in the United States
(Table III-11.1) 121
Frame Relay Services Revenue in the United States
(Table III-11.2) 121
ATM Service Revenue in the United States
(Table III-12.1) 124
ATM Ports in the United States
(Table III-12.2) 124
Videoconferencing Revenue in the United States
(Table III-13.1) 128
Growth of Videoconferencing Revenue in the United States
(Table III-13.2) 128
Web-Conferencing Services Revenue in the United States
(Table III-13.3) 129
Audioconferencing Service Bureau Revenue in the United States
(Table III-13.4) 130
Overall Collaboration Revenue in the United States
(Table III-13.5) 130
Growth of Overall Collaboration Revenue
(Table III-13.6) 130
CTI Revenue in the United States
(Table III-14.1) 134
Growth of CTI Revenue in the United States
(Table III-14.2) 134
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