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Communications Convergence
Butler Group, April 2004, Pages: 248
These are challenging times, with organisations facing continuous change, including the shift to an agile e-business, increasingly mobile workers, and the unremitting demands to increase productivity and lower costs. The requirement for a multi-service IP network to support all an organisations communication needs has never been more evident.
Forget the hapless attempts by the telecommunication industry to persuade you of the merits of technologies such as Voice Over IP (VOIP), or Wireless Local Area Network (WLAN). Convergence is not about the deployment of these or other technologies in isolation, but involves integrating communication services with existing applications to exploit both cost savings and, equally as important, enable new revenue generating opportunities.
Mobility of information is fundamental for the agile enterprise. The availability of real-time knowledge to the right person speedily at any location and using any device type is becoming a business imperative, especially if delegated decision-making is to prove effective. Convergence will facilitate this and the transformation of business processes, enabling for example improvements to Customer Relationship Management (CRM) workflows, which in turn will enhance customer satisfaction.
Another key benefit, which must not be overlooked, is how Convergence can be a catalyst for better collaboration, providing the tools and services to allow an organisations stakeholders to interact easily and seamlessly. The result of which is a significant improvement in productivity and new flexible ways of working.
It is becoming increasingly important for IT management to begin to lay the foundations for making possible the availability of common communication services, either by infrastructure upgrades, or through Managed Services. We recommend that organisations look to put in place over the next 5 years plans to evolve to the use of a converged IP environment.
The report reveals:
- Why organisations must start planning their Convergence strategy now.
- The significance of the evolution to an all-encompassing IP-based environment
- How Convergence can be used to radically improve collaboration and bring about workflow transformation.
- Why the current fascination with technologies such as VOIP and WLAN by many vendors is missing the real opportunities.
- A roadmap for the provision of communication services.
- The differentiators between the leading vendors and their current convergent solutions.
- What the future holds for the Convergence market.
- The relevant technologies and protocols found in the convergent environment.
The vendors and products included in this report are:
- Alcatel – Alcatel OmniTouch Unified Communication
- Avaya – Communications Manager 2.0
- BT – BT Converged Voice and Data Solutions
- Cisco Systems – Cisco Architecture for Voice, Video, and Integrated Data (AVVID)
- Equant – Convergent Solutions
- Interactive Intelligence – Interaction Center Platform
- Mitel Networks – Mitel Networks Enterprise Applications
- Nortel Networks – Nortel Succession 3.0
- Siemens Information and Communication Networks – Siemens HiPath
- TeleWare plc – Convergence Solutions
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