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CRM in Higher Education
Datamonitor, March 2005, Pages: 34
Institutions of higher education are increasingly viewing students as customers they need to serve. CRM technologies targeted at higher education allow institutions to build strong relationships with students and other constituents. Based on a survey of 100 US higher education institutions, this document analyzes the market opportunity for CRM vendors in US higher education.
Report Scope
100 phone-based interviews with higher education institutions
Sample included a cross-section of institutions by type, control, organization and size
Respondents were senior IT decision-makers
Profiles a selection of CRM vendors and their higher education offerings
Report Highlights
Despite growing financial pressure, institutions of higher education are increasing their spending on CRM.
Institutions overwhelmingly agree that current students are their primary constituents. In order to support current and prospective students, institutions identified admissions & enrolment, student services, and financial aid as the areas driving CRM investment.
Successful CRM strategies will mimic the student lifecycle by strengthening relationships with candidates, students, and alumni.
Reasons to Purchase
Enhance your messaging with current, in-depth information on the higher education market
Tailor your CRM solutions strategy to address specific pain points facing higher education institutions
Benchmark your company relative to vendors already supplying CRM to higher education
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Priming The Pump For CRM In Higher Education (Market Focus)
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Building an Effective CRM Solution for the Higher Education Market (Technology Focus)
Assessing the State of CRM Adoption Amongst Higher Education Institutions (Strategy Focus)
US & Australian Higher Education Spending On CRM, 2007 - 2012 (Databook)
European Higher Education Spending On CRM, 2007 - 2012 (Databook)
Survey of Student Retention Policies in Higher Education
Global Higher Education Spending On CRM, 2007 - 2012 (Interactive Model)
Higher Education in India
Higher Education - India
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