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Australian Voice Facility Management Services
Telsyte, Feb 2005, Pages: 90
Tables
Figures
Report Licence
1. Executive Summary and Methodology
2. Overview: The Australian Voice Facility Managed Services Market (including growth projections)
3. Demographics of Voice FM Services in Australia
4. IP Migration in Voice FM Services
5. Factors Affecting IP Telephony in Voice FM Services
6. Voice FM Service Development Plans
7. Partnerships and Carriage in Voice FM Services
8. SLA and Tariff Parameters in Voice FM Services
Tables
Table 1. — Participant Profiles
Table 2. — Industry Median Handset Prices, Voice FM Services
Table 3. — Handset Count by Technology
Table 4. — TDM Remains the Dominant Technology
Table 5. — Migration Drivers
Table 6. — Migration Predictions
Table 7. — Estimating TDM System EOL
Table 8. — Continuing Development of Voice FM Services
Table 9. — Withdrawal of Support for TDM Systems
Table 10. — Reasons to Maintain TDM Purchases
Table 11. — Positioning Voice FM Services in competition to IP Centrex
Table 12. — Development of Voice FM Services
Table 13. — Hardware Partners in Voice FM Services
Table 14. — Software Vendor Profiles in Voice FM Services
Table 15. — Carrier Partners
Table 16. — Carrier Services Offered by Voice FM Services
Table 17. — SLA Parameters in Voice FM Services
Table 18. — SLAs for Hostile LANs
Table 19. — Voice FM Services –Tariff Components by Service Provider
Table 20. — Tariff Differentiation, TDM and IP
Glossary Table — Technical and Other Terms
Figures
Figure 1. — Voice Systems Service Continuum
Figure 2. — Voice FM Services by Business Type
Figure 3. — Factors Driving Growth in Voice FM Services
Figure 4. — IP Telephony's Impact on Voice FM Services
Figure 5. — Business Telephone Market Segment Estimates
Figure 6. — Growth Models for Voice FM Services 2005-2009
Figure 7. — Interconnect Technologies Available from Voice FM Services
Figure 8. — Voice FM Service Market Share by Business Type
Figure 9. — Distribution of Voice FM Services by Technology
Figure 10. — Technology Penetration by Customer
Figure 11. — Market Share by Customer Count (all technologies)
Figure 12. — Market Share by Handset Count (all technologies)
Figure 13. — Market Share by Customer Count (TDM-only Systems)
Figure 14. — Market Share by Handset Count (TDM-only Systems)
Figure 15. — Market Share by Customer Count (Hybrid Systems)
Figure 16. — Market Share by Handset Count (Hybrid Systems)
Figure 17. — Market Share by Customer Count (Pure-IP Systems)
Figure 18. — Market Share by Handset Count (Pure-IP Systems)
Figure 19. — Relative Scale of Installed Systems
Figure 20. — Factors Driving Hybrid Implementations in Voice FM Services
Figure 21. — Factors Driving the Implementation of Pure-IP Systems in Voice FM Service Customers
Figure 22. — IP Upgrades in Three Years
Figure 23. — IP Upgrade Predictions
Figure 24. — Age of Systems in Voice FM Services
Figure 25. — TDM Product Life Cycle Expectations
Figure 26. — New TDM System Availability
Figure 27. — Ongoing Support for EOL Systems
Figure 28. — New TDM Systems Still Viable?
Figure 29. — Why Providers Still Recommend TDM
Figure 30. — Factors Accelerating Adoption of IP Telephony
Figure 31. — Factors Impeding Adoption of IP Telephony
Figure 32. — IP Centrex Market Growth
Figure 33. — Positioning IP Centrex and Hosted Voice
Figure 34. — Voice FM Service Development Directions
Figure 35. — Software Opportunities in Voice FM Services
Figure 36. — Partner Types in Voice FM Services Market
Figure 37. — Vendor Alignment in Voice FM Services
Figure 38. — Hardware Partners in Voice FM Services
Figure 39. — Software Partners in Voice FM Services
Figure 40. — Carrier Partnerships in Voice FM Services
Figure 41. — SLA Parameters Used in Voice FM Services
Figure 42. — SLA Parameters Used in IP Centrex Services
Figure 43. — LAN Bundling for IP-based Environments
Figure 44. — Tariff Components for Voice FM Services
Figure 45. — Tariff Models for Voice FM Services
Figure 46. — Do Tariffs Differentiate between TDM and IP?
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