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FSA Regulation - A Summary Of Insurance Distribution
Datamonitor, May 2005, Pages: 45
CHAPTER 1 - EXECUTIVE SUMMARY 3. Introduction 3 Regulatory context 3 Over 40,000 firms are now regulated 3 Regulation will cost the insurance industry over £160 million per year 3 Impact of regulation 4 Insurers are adapting to new processes 4 The impact of regulation will vary by product 4 Consumers have not been affected by change to their insurance-buying experience 4 There has been modest contraction of primary intermediaries 4 The FSA has identified three ‘hotspot’ sectors 5 Banks and building societies are deciding on a course of action 5 Conclusions 5 Regulation will impact all stakeholders in the insurance market 5 The scope of FSA regulation will alter 5 There will be changes to insurers’ route to market 5 CHAPTER 2 - INTRODUCTION 13. What is this report about? 13 Who is the target reader? 13 How to use this report 14 CHAPTER 3 - REGULATORY CONTEXT 15. Introduction 15 Summary of regulation 15 The FSA has taken over from GISC… 15 …and is the regulator for all insurance providers 15 Number and type of registrations 15 Cost of regulation 17 Regulation will cost the insurance industry over £160 million per year 17 Brokers will face considerable costs, but these may be less than anticipated 18 The cost of regulation will be passed on to consumers 19 CHAPTER 4 - IMPACT OF REGULATION 20. Introduction 20 Impact on insurers 20 New processes have been introduced 20 Insurers are abiding by Insurance: Conduct of Business rules 20 Agency arrangements have been pressured 21 Impact on product distribution 22 The impact of regulation will vary by product 22 Creditor insurance is likely to come under increasing scrutiny 23 There are concerns that creditor insurance will be adversely affected by FSA regulation. 23 Travel insurance is outside the scope of regulation 24 Regulation could boost health insurance sales… 25 …and commercial lines insurance sales may also grow 26 New regulation from Europe concerning block transfer rules may prove unworkable 26 Impact on consumers 27 Consumers have not been affected by change to their insurance-buying experience 27 The Financial Ombudsman Service is tasked with dispute resolution 29 The Financial Services Compensation Scheme is strengthening consumer rights 32 Impact on distributors 33 There has been modest contraction of primary intermediaries 33 The contraction of secondary intermediaries is a bigger cause for concern 34 Interim authorization has given some intermediaries a second chance 34 Insurance networks will continue to develop 35 There has so far been no evidence of unauthorized practice 35 CHAPTER 5 - CONCLUSIONS 37. Introduction 37 Regulatory impact 37 Customer service will improve post-FSA 37 Business practices will come under heightened scrutiny 38 FSA regulation will add to insurers’ costs 38 Some secondary intermediaries will pull out of providing insurance 38 Travel insurance and extended warranty should become regulated 40 Datamonitor’s view 40 Regulation has brought about minimal change 40 CHAPTER 6 - APPENDIX 42. Definitions 42 Research methodology 42 NERA research 42 Further readings 43 Current titles 43 Future titles 43 Relevant links 43 Datamonitor’s custom research capabilities 43 SPP writing team 45 LIST OF TABLES Table 1: Number of firms authorized to carry on general insurance business, 14 January 2005 16 Table 2: Estimated compliance costs of FSA proposals 17 Table 3: General insurance complaints to the Financial Ombudsman Service, 2003-4 32 LIST OF FIGURES Figure 1: Motor claims were most commonly submitted to the FOS in 2003/4 31 Figure 2: Datamonitor’s core consulting capabilities 44
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