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European eBanking technology strategies
Datamonitor, May 2005, Pages: 44
CHAPTER 1 - - EXECUTIVE SUMMARY
Key findings
Market context
Competitive dynamics
Market opportunity
CHAPTER 2 - MARKET CONTEXT
Introduction
Key findings
Banks' key eBanking pain points
The changing role of the Internet in distribution strategy
Strategic focus will determine the nature of eBanking services
Critical success factors
Developing a more personalized, user-friendly service to enhance revenue generation
Banks need channel-independent processes to enable a seamless multichannel customer experience
Increased end-to-end process automation is crucial for driving efficiency and STP
Implementing functionality in alignment with business focus
Taking a proactive approach to fraud prevention
Key technology implications
CHAPTER 3 - COMPETITIVE DYNAMICS
Introduction
Key findings
The buy versus build debate
Vendor market segmentation
Key dynamics
eBanking / channel applications
Niche application providers
Business transformation players set for important role
Challenges and success factors for eBanking application vendors
CHAPTER 4 - MARKET OPPORTUNITY
Introduction
Key findings
Italy and the Nordics the fastest-growing markets as the UK slows
Buoyant growth in external spend, but internal spend will remain significant as banks seek component-based channel architectures
CHAPTER 5 - APPENDIX
Definitions
Abbreviations
Future readings
SPP writing team
LIST OF TABLES
Table 1: European eBanking technology spending, 2004-2008, by country
Table 2: European eBanking technology spending, 2004-2008, by source
LIST OF FIGURES
Figure 1: eBanking is a top 3 investment priority for European banks in 2005
Figure 2: Touch correlates broadly with satisfaction
Figure 3: Comparative capabilities of retail banking distribution channels
Figure 4: European eBanking business models and strategic priorities
Figure 5: Designing a 'scenario-based' approach to eBanking
Figure 6: Shorter processes result in higher completion rates
Figure 7: eBanking is the focus of channel investments for banks
Figure 8: Process-centric multichannel architecture
Figure 9: Summary of banks' primary eBanking technology requirements
Figure 10: eBanking technology vendor 'stack' featuring selected vendors
Figure 11: eBanking / multichannel solution development timeline
Figure 12: Convergence in the eBanking / multichannel application space
Figure 13: European eBanking technology spending, 2004-2008, by country
Figure 14: European eBanking technology spending, 2004-2008, by source
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