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Horizontal BPO in European FS
Datamonitor, July 2005, Pages: 37
Introduction
Horizontal BPO services are, overall, further advanced in terms of market development than the more sector-specific vertical BPO services. While a great deal of this development has happened in a service bureau or managed service set-up in the past, future growth will be driven by strategic horizontal BPO which emphasizes cross-functionality and process transformation.
Scope
In-depth discussion of human resources, finance and accounting and procurement outsourcing services
Detailed analysis of horizontal BPO vendors operating in the European financial services market
Spending forecasts to 2008 for individual horizontal BPO segments across the European financial services sector
Highlights
There is a move towards a more strategic view of horizontal BPO manifested through the interest in complete centralized shared service outsourcing. We view this as a more or less nascent market which, despite drawing on the more fragmented first wave of horizontal services, is in the early stages of growth.
Procurement is set to be the fastest growing horizontal BPO function to 2008. Procurement is moving towards including more strategic aspects such as supplier selection and technology integration of suppliers. Seen as a strong cost play, the procurement BPO segment will benefit from a good fit with FSIs strongly efficiency-driven strategies.
Increasing vendor credibility has been a key enabler of the move towards a more strategic approach to horizontal BPO. Specifically this has been driven by M&A among horizontal BPO vendors and IT services companies making significant acquisitions in the market.
Reasons to Purchase
Understand drivers and barriers to take-up to enhance sales success in the FS horizontal BPO market segment
Improve positioning in the horizontal BPO market with detailed knowledge of competitors and market perceptions
Understand the dynamics and growth potential of outsourced central enterprise services to improve marketing and sales efficiency
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