Figures Preface: Acknowledgements Abbreviations. Part One Putting the Audit in Context: Introduction to auditing Purpose, benefits and types Quality and quality management ISO 9000 quality standards ISO 19011 auditing standard Quality management system certification Selection, training and competence of auditors. Part Two Running the Audit: Planning Preparation Conducting the audit Reporting and documentation Audit management and follow-up Techniques Product and process audits. Part Three The Future: Quality systems and auditing - implications for the future Index.
