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The Offshore and Nearshore Outsourcing Outlook: Key Locations, Outsourcing Models and the Leading Players
Business Insights, July 2005, Pages: 126
The success of the Indian offshore outsourcing market over the past five years has proven that regardless of location, IT services providers can sell world-class services to major companies across the globe. As a result, there has been a boom in offshore and nearshore outsourcing delivery.
'The Offshore and Nearshore Outsourcing Outlook: Key Locations, Outsourcing Models and the Leading Players' is a report that analyzes the drivers and inhibitors of offshore and nearshore outsourcing, comparing the pros and cons of each and outlining the strengths and weaknesses of the most significant global outsourcing locations. This report analyzes nearshore locations for Europe and the US by country and profiles the world's 10 most influential offshore service providers. It also provides detailed market forecasts for the call center outsourcing market and analysis of the most successful offshore outsourcing models.
Identify the key revenue opportunities for service providers, systems integrators and consultants, and the most effective location and route for CIOs considering near or offshore outsourcing.
The answers to your questions...
- What advantages does nearshore have over offshore?
- Which offshore locations offer the least risk, and which will be the next key location?
- Which offshore model is best suited to your organisation?
- What are the drivers and inhibitors of offshore and nearshore outsourcing?
- What is the future for India's offshore outsourcing market?
Identify the opportunities available through offshore and nearshore outsourcing using the analysis of drivers, inhibitors, costs, benefits and key locations contained in this report...
Examining the key issues
- Offshore vs. Nearshore. While offshore locations still offer great cost savings, in terms of labour and infrastructure, nearshore locations can in certain circumstances provide a more appropriate solution.
- Eastern Europe. How do Eastern European nearshore services offered to Western Europe compare to the capabilities and advantages of established offshore locations such as India?
- The Philippines vs. India. Cultural and linguistic similarities, including similar schooling and TV shows, are driving US companies increasingly towards The Philippines instead of India.
- Build vs. Buy. Building offshore capabilities allows organisations to retain greater control over the outsourced function or project. How does this compare to the advantages of buying services from a thirdparty offshore provider and why is the Build-Operate-Transfer model one of the most successful?
- Fear of offshoring. Learn how to minimise the fears of both employees and customers around offshore outsourcing.
The value proposition
Benefit from 126 pages of expert insight and proprietary data, enabling you to:
- Identify the most appropriate offshore or nearshore model for your organisation using this report's assessment of the pros and cons of each model.
- Increase customer satisfaction and retention by using offshore locations with similar cultural and linguistic characteristics to your customer base.
- Understand the strengths and weaknesses of major offshore and nearshore locations based on this report's risk-reward analysis of 10 major offshore locations and in depth analysis of 5 key regions for Western European and US nearshoring.
- Assess the key offshore outsourcing providers assessed by this report not only in terms of revenue but also in their use of innovative models or locations.
- Predict offshoring market development based on a the results of a survey of 250 call center key decision makers and agent position forecasts to 2008.
Key findings from this report
- Nearshoring offers similar time zones, ease of travel and greater control due to physical/cultural proximity making it a viable solution.
- The build, operate and transfer model is the lowest risk and generates some of the biggest cost and performance improvements.
- US and UK enterprises will continue to locate centres in India due to service levels compared to offshore outsourcing in general despite wage inflation, increasing turnover and negative press.
- Eastern Europe call centres are far better placed to provide customer facing business process outsourcing services to many European companies than are the traditional offshore locations.
- Improved quality of service and expertise, and local market knowledge, are becoming as important as cost savings as the offshore model matures.
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