Research Note: Australian Voice Facility Managed Services and IP Centrex Services: A Comparison of SLA and Tariff Structures
Telsyte, March 2005, Pages: 15
This short study compares the SLA structures and tariff structures offered by Australia's IP Centrex and Voice Facility Managed Services.
The Research Note draws on data collected as part of two recent industry profiles, Australian IP Centrex Services (November 2004) and Australian Voice Facility Managed Services (February 2005). It highlights the challenge facing companies trying to choose between the two service models, with important differences between these two markets in their approach to Service Level Agreement metrics and tariff components.
Australian Voice Facility Managed Services and IP Centrex Services: A Comparison of SLA and Tariff Structures draws on analysis of interviews with five IP Centrex service providers (conducted in Q4, 2004), and with 14 Voice Facility Managed Service providers (conducted in December 2004 and January 2005).
