Chapter 2: Strategic Sourcing for Business Flexibility 2.1 Report Overview 2.2 Aligning Business, IT & Sourcing 2.3 Standardizing Sourcing
Chapter 3: The Current State of Outsourcing 3.1 Outsourcing Becomes 'Tactically Strategic' 3.2 Indirect Advantages 3.3 Offshoring - And Controversy - Continue to Grow
Chapter 4: Key Growth Drivers 4.1 Strategic View of Outsourcing By Industry 4.2 Business Transformation Outsourcing: A More Strategic Relationship 4.3 New Delivery Models Add Value 4.4 Standardization Drives Outsourcing Business Improvements 4.5 New Pricing Models Add Value
Chapter 5: Implications for Buyers 5.1 New Sources of Business Value 5.2 Our Outsourcing Decision Framework
Chapter 2: Strategic Sourcing for Business Flexibility Figure 2.1: Sourcing Options Figure 2.2: Sourcing Examples Figure 2.3: Customized vs. Standardized Offerings Chapter 3: The Current State of Outsourcing Figure 3.1: Corporate Outsourcing Directives Figure 3.2: Cross-enterprise Outsourcing Strategy Figure 3.3: Outsourcing: Indirect Competitive Advantage Figure 3.4: Outsourcing: Direct Competitive Advantage Figure 3.5: Outsourcing: Temporary Fix? Figure 3.6: Offshore Spending Grows Figure 3.7: Offshoring Backlash Impact Figure 3.8: Offshoring Backlash Impact - Vertical Industries Figure 3.9: Offshoring Economic Impact
Chapter 4: Key Growth Drivers Figure 4.1: BTO is Important Figure 4.2: BTO Spending Percentage on the Upswing Figure 4.3: Utility Services as Percentage of Outsourcing Figure 4.4: Current versus Desired Pricing Models
Chapter 5: Implications for Buyers Figure 5.1: Our Outsourcing Decision Framework - I Figure 5.2: Our Outsourcing Decision Framework - II
