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Measuring IT Costs and Value - Maximising the Effectiveness of IT Investment
Butler Group, Sep 2005, Pages: 196
Section 1: Management Summary
1.1 Management Summary
Section 2: Introduction
2.1 Report Scope
2.2 Why Measurement is Important
2.3 What is IT Value?
2.4 Running IT as a Business
Section 3: IT Investment Strategy
3.1 The Effectiveness of IT Spending
3.2 Understanding IT Capability
3.3 Portfolio Management
3.4 Investment Metrics
Section 4: Identifying IT Value
4.1 Value Models
4.2 Using a Business Case
4.3 Benchmarking
4.4 IT Value in the Public Sector
Section 5: Monitoring and IT Governance
5.1 Using IT Governance as a Framework
5.2 Monitoring Performance
5.3 Balanced Scorecard
5.4 The IT Dashboard
5.5 IT Governance Solutions
Section 6: Measuring IT Efficiency
6.1 IT Budget Considerations
6.2 Asset Management
6.3 Requirements Management
6.4 Project Management
6.5 Effective Software Development
6.6 IT Lifecycle Management
6.7 Change Management
6.8 Monitoring System Usage
6.9 Service Management
Section 7: Approaches for Determining IT Cost and Value
7.1 Methodologies 121
7.2 Case Studies
7.3 IT Cost and Value Framework
Section 8: Vendor Profiles
Accenture
Alinean
Artemis International Ltd.
Atlantic Global Plc
BMC Remedy
BMC Software
Borland
Business Engine
Computer Associates International Inc. (CA)
Compuware Ltd.
CorVu
EMC Smarts
eProject
Hewlett-Packard (HP) Inc.
HyPerformix
IBM Corporation
Intel
Managed Objects
Mercury
Microsoft Inc.
Monactive
Niku Corporation
OPNET Technologies Ltd.
Oracle PeopleSoft
Peregrine Systems Inc.
PlanView
Primavera
ProSight
SAS
SeaQuation
Serena Software
Solution Matrix Ltd.
Telelogic
Touchpaper
Section 9: Glossary
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