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IP Contact Centers To 2009
Datamonitor, Sep 2005, Pages: 17
Introduction
Companies are increasingly moving to the IP contact center, taking advantage of the IP network to become more flexible and realize infrastructure cost savings. This brief provides an updated set of contact center IP market numbers and identifies the key trends that are driving the IP contact center market growth.
Scope
- Covers the global market for IP, including segmentations for North America, EMEA, CALA and APAC.
- Provides both revenue and agent position numbers.
Highlights
IP is gradually gaining acceptance and by 2009 will become the dominant revenue stream for contact center technology vendors.
The fastest growing markets for IP over the next five years will be APAC, Eastern Europe and CALA, as they have less legacy TDM technology investments to hold back the growth..
By 2009, there will be over 2.6 million IP agent positions in operation, accounting for approximately 37% of the global total APs.
Reasons to Purchase
- Get the most latest and up-to-date market figures.
- Understand the key drivers behind the uptake of the IP in the contact center market.
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