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Czech Contact Centers In The Spotlight
Datamonitor, Nov 2005, Pages: 18

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INTRODUCTION 5
Why are we talking about Czech contact centers? 5
What you will learn from this brief 5
CZECH NEARSHORE CONTACT CENTERS – MARKET CONTEXT 6
Total market size 6
Nearshore regional comparison 8
Principal nearshore markets 8
Czech nearshore contact centers – competitive overview 9
CZECH CONTACT CENTER NEARSHORING – SWOT ANALYSIS 11
Strengths 11
Weaknesses 12
Opportunties 13
Threats 13
STRATEGIC RECOMMENDATIONS 15
APPENDIX 17
Future readings 17
Links 17
SPP writing team 17
How to contact experts in your industry 18





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