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Global VoIP - Hardware, Software & Applications: Business & Enterprise Markets, 2006-2010
Juniper Research, March 2006, Pages: 180
Executive Summary
1. Introduction
2. A Technology Roadmap for Delivering Quality VoIP
3. VoIP Security, Privacy and Spam
4. Deploying VoIP in Businesses
5. VoIP Business Hardware and Software Vendors
6. VoIP Hardware and Software Forecasts
7. Winners and Losers in the Business VoIP Supply Chain
List of Figures
List of Tables
List of Forecasts
VoIP Hardware and Software Forecasts
Demographics and Industry Factors
IP-PBX Forecasts
Business VoIP Handset Forecasts
Business Broadband VoIP Adaptor Forecasts
Business VoIP Applications Forecasts
Summary Business VoIP Hardware and Software Forecasts
Glossary
Executive Summary
- Introduction
- VoIP Technology and Security
- Business VoIP Deployment
- VoIP Business Equipment Forecasts
Figure 1: Total VoIP Business Equipment Market - (US$m)
- Recommendations and Conclusions
Equipment Vendor Recommendations
Business User Recommendations
Regulatory Recommendations
VoIP as a Disruptive Technology
1. Introduction
- A History of VoIP Deployment
- The Different Applications of VoIP
Figure 2: VoIP Network Architectures
Table 1: Voice over IP Implementation Types
International and Toll Bypass Services
Figure 3: Toll Bypass VoIP
Peer-to-Peer VoIP Services
Figure 4: Peer-to-Peer VoIP
IP Voice PSTN Replacement Services
Figure 5: Broadband Connected VoIP
Figure 6: Vonage VoIP Schematic
Broadband Bundled Services
Figure 7: Broadband Bundled VoIP
IP Telephony – Enterprise Applications
Figure 8: Enterprise VoIP
Hosted VoIP Services
Figure 9: Hosted VoIP
VoIP and Mobile Bypass
Figure 10: Mobile Bypass VoIP
- VoIP as a Disruptive Technology
- VoIP – Current Hot Issues
2. A Technology Roadmap for Delivering Quality VoIP
- The Technology of VoIP
Digitisation of Voice Signals
Circuit v Packet Based Data Transport
Figure 11: Growth of Data v Voice Traffic
Overview of VoIP Protocol Stacks
Figure 12: VoIP Protocol Stacks
VoIP Data Transport Protocols
Figure 13: Overview of Transport VoIP Protocols
UDP
Figure 14: UDP and RTCP datagrams
RTP
RTCP
TCP
Soft-Switches
VoIP Signalling Protocols
SIGTRAN
Stream Control Transmission Protocol (SCTP)
SIGTRAN Adaptation Layers
Session Initiation Protocol (SIP)
Figure 15: SIP Signalling Flow
H.323
H.248-MGCP and Megaco
ENUM
Session Border Controllers
IP Multimedia Subsystem (IMS)
TISPAN
Parlay
Further Reading on IMS and Parley
- VoIP Quality-of-Service (QoS)
QoS Requirements
Measuring Voice Quality
QoS Requirement for VoIP Networks
Delivering Quality-of-Service for VoIP Services
Controlling the VoIP Network for QoS
Moving Towards a Circuit Switched IP Network
Resource Reservation Set-up Protocol (RSVP)
DiffServ – Differentiated Services
Multi Protocol Label Switching (MPLS)
Figure 16: MPLS Tagging
IPv6
Bandwidth Management
Traffic Shaping
Other Factors which can Improve Network QoS for VoIP
IP-VPNs
Network Management as a Contributor to QoS
The Importance of Broadband Connectivity
VoIP QoS Roadmap
Figure 17: VoIP QoS Roadmap
Further Reading on VoIP QoS
- IP Telephony Applications
IP Private Branch Exchange (PBX) Technology
IP Voice-Mail and Integrated Messaging
IP Centrex/Hosted VoIP
IP Call Centres
Service Orientated Architectures
- VoIP - Human Interfaces
Soft-phones
Figure 18: Firefly Soft-phone
IP Phones
Residential VoIP Gateways
3. VoIP Security, Privacy and Spam
- Introduction
Figure 19: New Win32 Virus and Worm Variants, 2003-2005
- Security, Privacy and VoIP Services
Intercept Issues
VoIP Spam
- VoIP Network Hacking and Security
VoIP Security Risks
VoIP Security Requirements
Typical VoIP Security Violation Types
VoIP System Vulnerabilities.
Technology Responses to VoIP Security and Privacy Issues
Securing VoIP Systems
VoIP Specific Security Actions
H.235
SIP Security
DNSSec
Existing VoIP Encryption Technologies
VoIP Security Forums
VOIPSA
Voice over Packet Security Forum
VoIP Security Concerns – a Reality Check
Security Product Vendors
Fortinet
Sandvine
SonicWall
Figure 20: Fortinet – Secure VoIP Communications Flow
Symantec
VeriSign
- VoIP Security Product Forecasts
4. Deploying VoIP in Businesses
- The Economic Drivers for VoIP
Business Requirements
Opportunity and Benefits
Figure 21: Key Drivers for the Adoption of VoIP
Integration of Telephony Functions with IT Solutions
- Barriers to Deploying VoIP
- Deploying VoIP in Large Businesses
Enterprise Requirements
Architectures
Figure 22: Integrated of VoIP into Business Functions
LAN Requirements
Security
IP-VPNs
Open-Standards or Proprietary Solutions?
Hosted or Purchased IP-PBXs
Thin Client Technologies
Power over Ethernet
Figure 23: Centralised Enterprise Business Communications Architecture
VoIP as a Replacement for Cellular Business Telephony
Hybrid Deployments
Westell
Deployment of VoIP in Enterprises
- Deploying VoIP In Small Businesses
Small Business VoIP Requirements
Small Business VoIP Architectures
Example Small Business Deployments
Twelfth Man Marketing
- Connecting to Service Providers
Figure 24: Enterprise PSTN Connectivity – TDM Trunks
Figure 25: Enterprise PSTN Connectivity – IP Trunks
Figure 26: Enterprise Connectivity – Next Generation Network (NGN) IP Trunks
Figure 27: Enterprise Connectivity – ITSPs and VoIP Clearing Houses
5. VoIP Business Hardware and Software Vendors
- Introduction
Open-source Solutions
Asterisk
Pingtel
Traditional Vendors
3Com
Adomo
Alcatel
Avaya
BroadSoft
Cisco
Citrix
Figure 28: Citrix Smart Agent
Continuous Computing
Digitalk
Empirix
Ericsson
Hitachi
HP
Huawei UK and Zycho
InfoVista
Juniper Networks
Lifesize Communications
Lucent
Microsoft
Mitel
Figure 29: Mitel Navigator
NEC
Nokia
Figure 30: Nokia E61 VoIP Compatible Enterprise phone
Nortel
Panasonic
PowerDsine
Quescom
ShoreTel
Siemens Communications
Spirent
Sylantro
Tellabs
Toshiba
Vistula
Wicom
Witness Systems
Zyxel
6. VoIP Hardware and Software Forecasts
- Introduction
- Methodology
Overview
Figure 31: Overall Research Forecasting Methodology
Regional Definitions
Purchasing Power Parity
Table 2: Exchange Rate/Purchasing Power Regional Market Size Corrections
Global Business Growth and ICT Adoption
Figure 32: ICT Enabled Enterprises - (m)
Table 3: ICT Enabled Enterprises - (m)
Figure 33: Small Business Line Growth - (m)
Table 4: Small Business Line Growth – (m) Lines
Year 2000 Impacts on Equipment Replacement Cycles
Figure 34: Year 2000 Impact on Equipment Replacement - (%) Replaced per Annum
Table 5: Year 2000 Impact on Equipment Replacement - (%) Replaced per Annum
VoIP – TDM Adoption
Figure 35: VoIP:TDM Ratio - (%) Adoption
Table 6: VoIP:TDM Ratio - (%) Adoption
Hosted VoIP (Centrex) – Purchased VoIP Equipment
Figure 36: Hosted VoIP:Purchased VoIP Ratio - (%) Adoption
Table 7: Hosted VoIP:Purchased VoIP Ratio - (%) Adoption
- VoIP Business Equipment Forecasts
IP-PBX Forecasts
IP-PBX Volumes
Figure 37: IP-PBX Sales Volumes - (m)
Table 8: IP-PBX Sales Volumes – (m) Units
IP-PBX New Line Shipments
Figure 38: IP-PBX New Line Shipments - (m)
Table 9: IP-PBX New Line Shipments – (m) Lines
IP-PBX Pricing
Figure 39: IP-PBX Pricing - (US$)
Table 10: IP-PBX Pricing – (US$)
IP-PBX Market Size
Figure 40: IP-PBX Market Size - (US$ m)
Table 11: IP-PBX Market Size – (US$ m)
VoIP Handset Forecasts
VoIP Handset Volumes
Figure 41: Business VoIP Handset Sales (m) – IP-PBX Systems
Table 12: Business VoIP Handset Sales – IP-PBX Systems – (m) Units
Figure 42: Business VoIP Handset Sales (m) – Hosted Systems
Table 13: Business VoIP Handset Sales – Hosted Systems – (m) Units
Business VoIP Handset Pricing
Figure 43: Business VoIP Handset Pricing - (US$)
Table 14: Business VoIP Handset Pricing – (US$ m)
VoIP Handset Market Size
Figure 44: Business VoIP Handset Market Size – IP-PBX - (US$ m)
Table 15: Business VoIP Handset Market Size – IP – PBX – (US$ m)
Figure 45: Business VoIP Handset Market Size – Hosted - (US$ m)
Table 16: Business VoIP Handset Market Size – Hosted – (US$ m)
Figure 46: Total Business VoIP Handset Market – (US$ m)
Table 17: Total Business VoIP Handset Market – (US$ m)
Broadband Business VoIP Analogue Telephony Adaptor Forecasts
Broadband Penetration
Figure 47: Business Broadband Penetration by Region (%)
Table 18: Business Broadband Penetration by Region (%)
Table 19: VoIP Regulatory Constraint Multiplier by Region
Figure 48: Small Business VoIP Lines (m) (Broadband Adaptors)
Table 20: Small Business VoIP Lines (m) (Broadband Adaptors)
Business VoIP Adaptor Volumes
Figure 49: Business Broadband VoIP Adaptor Sales - (m) Units
Table 21: Business Broadband VoIP Adaptor Sales – (m) Units
Business VoIP Application Pricing
Figure 50: Business Broadband VoIP Adaptor Prices – (US$)
Table 22: Business Broadband VoIP Adaptor Prices – (US$)
Business VoIP Adaptor Market Size
Figure 51: Total Business VoIP Broadband Adaptor Market - (US$ m)
Table 23: Total Business VoIP Broadband Adaptor Market – (US$ m)
Business VoIP Application Forecasts
Business VoIP Application Volumes
Figure 52: Business VoIP Applications Market Penetration - (%)
Table 24: Business VoIP Applications Market Penetration - (%)
Figure 53: Business VoIP Application Unit Demand - (000's)
Table 25: Business VoIP Application Unit Demand – (000's)
Business VoIP Application Pricing
Figure 54: Business VoIP Applications Pricing – (US$ m)
Table 26: Business VoIP Applications Pricing – (US$ m)
Business VoIP Application Market Size
Figure 55: Business VoIP Applications Market Size – (US$ m)
Table 27: Business VoIP Applications Market Size – (US$ m)
Total Business VoIP Equipment Market
VoIP Business Equipment Market Size by Product Line
Figure 56: Total VoIP Business Equipment Market by Product Line – (US$ m)
Table 28: Total VoIP Business Equipment Market by Product Line – (US$ m)
VoIP Business Equipment Market Size by Region
Figure 57: Total VoIP Business Equipment Market by Region – (US$ m)
Table 29: Total VoIP Business Equipment Market by Region – (US$ m)
VoIP Business Equipment Market by Hardware-Software Split
Figure 58: Total VoIP Business Equipment Hardware Market by Product Line – (US$ m)
Table 30: Total VoIP Business Equipment Hardware Market by Product Line – (US$ m)
Figure 59: Total VoIP Business Equipment Software Market by Product Line – (US$ m)
Table 31: Total VoIP Business Equipment Software Market by Product Line– (US$ m)
VoIP Equipment Discounting
Figure 60: Effect of Discounting on Total Business VoIP Equipment Market Size – (US$ m)
Table 32: Effect of Discounting on Total Business VoIP Equipment Market Size – (US$ m)
7. Winners and Losers in the Business VoIP Supply Chain 171
VoIP in the Context of Major Economic and Technology Trends
Global Economic Trends
Technology Trends
High Bandwidth v QoS - MPLS Solutions
IP Multimedia Subsystem (IMS) v Open Solutions
Peer-to-Peer v Centralised VoIP
The Dominance of IP and Next Generation Networks
Voice-IT Application Convergence
VoIP Peering and Clearing Houses
XConnect
Operational Trends
Out-Sourcing
Hosted Services
- Is Business VoIP Ready for Prime Time?
Why Choose VoIP?
Are Businesses Capable of Deploying VoIP?
Out-standing Barriers to Business VoIP Adoption
- VoIP Impacts on the Business VoIP Supply Chain
- VoIP as a Disruptive Technology and an Industry in Turmoil
A Look Ahead
- Appendix 1
Business VoIP Vendors
List of Forecasts
All forecasts cover 2006-2010 and ten key regions: North America; South America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and the Rest of the World.
Demographics and Industry Factors
ICT Enabled Enterprises
Small Business Line Growth
Year 2000 Impact on Equipment Replacement
VoIP: TDM Ratio
Hosted VoIP: Purchased VoIP Ratio
IP-PBX Forecasts
IP-PBX Sales Volumes
IP-PBX Lines
IP-PBX Market Size
Business VoIP Handset Forecasts
Business VoIP Handset Sales – IP-PBX Systems
Business VoIP Handset Sales – Hosted Systems
Business VoIP Handset Pricing
Business VoIP Handset Market Size – IP-PBX
Business VoIP Handset Market Size – Hosted
Total Business VoIP Handset Market
Business Broadband VoIP Adaptor Forecasts
Business Broadband Penetration by Region
Small Business VoIP Lines (Broadband Adaptors)
Incremental Business Broadband VoIP Adaptor Sales
Business Broadband VoIP Adaptor Prices
Total Business VoIP Broadband Adaptor Market
Business VoIP Applications Forecasts
Business VoIP Applications Market Penetration
Business VoIP Application Unit Demand
Business VoIP Applications Pricing
Business VoIP Applications Market Size
Summary Business VoIP Hardware and Software Forecasts
Total VoIP Business Equipment Market by Product Line
Total VoIP Business Equipment Market by Region
Total VoIP Business Equipment Hardware Market by Product Line
Total VoIP Business Equipment Software Market by Product Line
Effect of Discounting on Total Business VoIP Equipment Market Size
List of Figures
All forecasts cover 2006-2010 and ten key regions: North America; South America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and the Rest of the World.
Figure 1: Total VoIP Business Equipment Market – (US$m)
Figure 2: VoIP Network Architectures
Figure 3: Toll Bypass VoIP
Figure 4: Peer-to-Peer VoIP
Figure 5: Broadband Connected VoIP
Figure 6: Vonage VoIP Schematic
Figure 7: Broadband Bundled VoIP
Figure 8: Enterprise VoIP
Figure 9: Hosted VoIP
Figure 10: Mobile Bypass VoIP
Figure 11: Growth of Data v Voice traffic
Figure 12: VoIP Protocol Stacks
Figure 13: Overview of Transport VoIP Protocols
Figure 14: UDP and RTCP datagrams
Figure 15: SIP Signalling Flow
Figure 16: MPLS Tagging
Figure 17: VoIP QoS Roadmap
Figure 18: Firefly Soft-phone
Figure 19: New Win32 Virus and Worm Variants, 2003-2005
Figure 20: Fortinet – Secure VoIP Communications Flow
Figure 21: Key Drivers for the Adoption of VoIP
Figure 22: Integrated of VoIP into Business Functions
Figure 23: Centralised Enterprise Business Communications Architecture
Figure 24: Enterprise PSTN Connectivity – TDM Trunks
Figure 25: Enterprise PSTN Connectivity – IP Trunks
Figure 26: Enterprise Connectivity – Next Generation Network (NGN) IP Trunks
Figure 27: Enterprise Connectivity – ITSPs and VoIP Clearing Houses
Figure 28: Citrix Smart Agent
Figure 29: Mitel Navigator
Figure 30: Nokia E61 VoIP Compatible Enterprise Phone
Figure 31: Overall Research Forecasting Methodology
Figure 32: ICT Enabled Enterprises – (m)
Figure 33: Small Business Line Growth – (m)
Figure 34: Year 2000 Impact on Equipment Replacement (%) Replaced per Annum
Figure 35: VoIP:TDM Ratio – (%) Adoption
Figure 36: Hosted VoIP:Purchased VoIP Ratio – (%)
Figure 37: IP-PBX Sales Volumes – (m)
Figure 38: IP-PBX New Line Shipments – (m)
Figure 39: IP-PBX Pricing – (US$)
Figure 40: IP-PBX Market Size - (US$ m)
Figure 41: Business VoIP Handset Sales (m) – IP-PBX Systems
Figure 42: Business VoIP Handset Sales (m) – Hosted Systems
Figure 43: Business VoIP Handset Pricing – (US$)
Figure 44: Business VoIP Handset Market Size – IP-PBX – (US$ m)
Figure 45: Business VoIP Handset Market Size – Hosted – (US$ m)
Figure 46: Total Business VoIP Handset Market - (US$ m)
Figure 47: Business Broadband Penetration by Region (%)
Figure 48: Small Business VoIP Lines (m) (Broadband Adaptors)
Figure 49: Business Broadband VoIP Adaptor Sales - (m)
Figure 50: Business Broadband VoIP Adaptor Prices – (US$)
Figure 51: Total Business VoIP Broadband Adaptor Market – (US$ m)
Figure 52: Business VoIP Applications Market Penetration – (%)
Figure 53: Business VoIP Application Unit Demand – (000's)
Figure 54: Business VoIP Applications Pricing – (US$)
Figure 55: Business VoIP Applications Market Size – (US$ m)
Figure 56: Total VoIP Business Equipment Market by Product Line (US$ m)
Figure 57: Total VoIP Business Equipment Market by Region – (US$ m)
Figure 58: Total VoIP Business Equipment Hardware Market by Product Line – (US$ m)
Figure 59: Total VoIP Business Equipment Software Market by Product Line – (US$ m)
Figure 60: Effect of Discounting on Total Business VoIP Equipment Market Size - (US$ m)
List of Tables
All forecasts cover 2006-2010 and ten key regions: North America; South America; Europe; China, India, Japan, Korea, Taiwan, Rest of Asia-Pacific and the Rest of the World.
Table 1: Voice over IP Implementation Types
Table 2: Exchange Rate/Purchasing Power Regional Market Size Corrections
Table 3: ICT Enabled Enterprises – (m)
Table 4: Small Business Line Growth – (m) Lines
Table 5: Year 2000 Impact on Equipment Replacement – (%) Replaced per Annum
Table 6: VoIP:TDM Ratio – (%) Adoption
Table 7: Hosted VoIP:Purchased VoIP Ratio – (%) Adoption
Table 8: IP-PBX Sales Volumes – (m) Units
Table 9: IP-PBX New Line Shipments – (m) Lines
Table 10: IP-PBX Pricing – (US$)
Table 11: IP-PBX Market Size – (US$ m)
Table 12: Business VoIP Handset Sales – IP-PBX Systems – (m) Units
Table 13: Business VoIP Handset Sales – Hosted Systems – (m) Units
Table 14: Business VoIP Handset Pricing – (US$ m)
Table 15: Business VoIP Handset Market Size – IP – PBX – (US$ m)
Table 16: Business VoIP Handset Market Size – Hosted – (US$ m)
Table 17: Total Business VoIP Handset Market – (US$ m)
Table 18: Business Broadband Penetration by Region – (%)
Table 19: VoIP Regulatory Constraint Multiplier by Region
Table 20: Small Business VoIP Lines (m) (Broadband Adaptors)
Table 21: Business Broadband VoIP Adaptor Sales – (m) Units
Table 22: Business Broadband VoIP Adaptor Prices – (US$)
Table 23: Total Business VoIP Broadband Adaptor Market – (US$ m)
Table 24: Business VoIP Applications Market Penetration – (%)
Table 25: Business VoIP Application Unit Demand – (000's)
Table 26: Business VoIP Applications Pricing – (US$)
Table 27: Business VoIP Applications Market Size – (US$ m)
Table 28: Total VoIP Business Equipment Market by Product Line – (US$ m)
Table 29: Total VoIP Business Equipment Market by Region – (US$ m)
Table 30: Total VoIP Business Equipment Hardware Market by Product Line – (US$ m)
Table 31: Total VoIP Business Equipment Software Market by Product Line – (US$ m)
Table 32: Effect of Discounting on Total Business VoIP Equipment Market Size – (US$ m)
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