This report analyzes Canada from the perspective of US outsourcing investment. The key challenges facing Canadas outsourcing industry are outlined as well as competitive strategies for profiting in this increasingly mature market.
Scope of this title: - Provides a clear indication of the competitive threats outsourcers in Canada face. - Sizes the outsourced contact center market by number of outsourced agent positions in Canada from 2005 to 2010. - Provides strategic recommendations to outsourcers on how to capitalize on the Canadian marketplace.
Highlights of this title: Canadas domestic and offshore outsourced total agent positions will increase through 2010
However, overall annual growth in agent positions will decline during this period.
The main challenges facing Canadian outsourcing include competition from lower-cost countries, linguistic limitations and rising inflation.
Reasons to order your copy: - Learn about how Canadas contact center outsourcing market will grow over the next five years. - Understand the challenges facing Canadian contact center outsourcing. - See what outsourcers using the Canadian marketplace can do to profit from this market over the long term.
