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Best Practices for Managing Credit Card Risk in Emerging Markets
VRL Publishing Ltd, May 2006
This report provides an in-depth and focused analysis of the critical business issues in banking and retail finance, cards and payments and accounting today. Aimed at industry executives, strategists, researchers and consultants, Management Reports are written by industry practitioners and consultants who bring an expert overview of industry trends and issues, backed up by original data and extensive case studies. This report is the result of unique quantitative and qualitative research into key issues and markets and offers a wealth of data and actionable information unavailable anywhere else.
Vital new research for issuers of every size and stage of development in emerging markets – discover how to adapt the tools and experience of more mature markets to quickly implement successful credit cycle risk management practices.
You will:
- Discover how to implement and manage a successful credit risk cycle even if your organisation lacks experience or a supporting infrastructure
- Realise the enormous opportunity in tackling key success factors early – ensuring you to get it right first time and successfully avoid the common mistakes made by your predecessors
- Learn which risk management tools can be tailored to emerging markets to support your business objectives and accelerate company growth
- Capitalise on the experience, tools and skill sets available – and learn why sophisticated technology is not a prerequisite for best practice risk management
- Implement best practice by learning from the experience of more developed markets, including their mistakes
About the author:
Charles Dalton has held senior management positions in several card businesses including National Data Corporation, Bank of the Southwest and Carte Blanche. His experience includes creation and enhancement of service organizations, phone centre operations, risk management policies and collection functions, as well as virtually all back-office activities in the card industry.
Practicing as Dalton Associates International, he has consulted in 21 countries in Australasia, Europe and Africa, as well as the US. The 40+ consulting engagements have included start up total process design, call center operation initiation, collection operational improvement, existing business process rationalisation, structural enhancement and combining bank and card structure and processes. Results are focused on cost reduction, productivity and service improvement.
He has developed and presented over 30 week-long seminars on card operational productivity for Mastercard University, Visa International, the Asia-Pacific Banking Institute and Diners Club International.
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