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PBX Market Opportunities, Strategies, and Forecasts, 2003 to 2008
WinterGreen Research, Inc., Jan 2003, Pages: 333
PBX is primarily a software offering that runs on a server. A very advanced feature set is implemented as software. PBX software has highly evolved voice feature systems that implement over 1,000 different functions for the desktop. No router can duplicate this set of functions.
Primary offerings for this segment include converged voice and data networks. Traditional voice communications systems, customer relationship management offerings and unified communications solutions. A critical component of strategy is a focus on the migration of customer circuit-switched voice communications systems. Traditional voice communications systems are being changed in favor of a converged packet-based network.
PBX Internet protocol systems architecture promises to drive market growth. The convergence of voice and data combined on a single network infrastructure means the elimination of voice networks. Voice over IP revolution in transmission has brought the collapse of telecommunications markets. A major area for PBX market growth is in applications. Value added services are implemented using software applications. Increasingly, revenue growth is moving from the core switch into other areas such as call centers, unified messaging systems, and computer telephony integration or CTI.
Growth in the converged PBX industry is occurring in two major areas related to overall solutions-customer premise switching platforms and applications. The lowering of federal regulatory barriers to competition across traditionally distinct sectors of the telecommunications industry has opened new markets for and increased competitive pressures on PBX telecommunications companies.
The industry growth rate for PBX systems is tracking general economic trends. Economic downturns are accompanied by decreased demand for PBX equipment. This is accompanied by uncertainty about the particular architecture evolution. Growth, when it returns will be driven by business expansion.
The PBX market at $13.2 billion in 2002 is forecast to reach $17.9 billion by 2008 during the forecast period. Integration of the voice communication network with a range of data and video applications promises improved productivity of the enterprise.
The following key topics are covered in this report:
- PBX Market Definition
- Worldwide PBX System Forecasts
- Converged PBX Applications
- PBX Small And Medium Business Solutions
- PBX Converged Network Solutions
- Session Initiation Protocol (SIP)
- PBX Enterprise Applications
- Voice Over IP (VoIP)
- IP Technology Provides Personal Mobility
- Switching Shift To Packets
- Network Management
- PBX Enterprise Business Solutions
- IP PBX
- Structured Cabling Systems
Following is a list of companies that are profiled in this report:
- Siemans
- Nortel Networks
- Avaya
- Alcatal
- Toshiba Corporation
- NEC Corporation
- Mitel Networks
- Royal Philips Electronics
- Ericsson
- 3Com
- Cisco
- Eads
- Hewlett-Packard
- IBM Corporation
- Inter-Tel
- Matsushita Electric/Panasonic
This report consists of over 330 pages and includes over 105 tables and figures.
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