Introduction 6 What is this report about? 6 Catalyst 6 Methodology 6 Definitions 6
BPO IN THE NORDIC MFG INDUSTRY 8 Total BPO revenues within the Nordic manufacturing industry 8 CRM BPO revenues within the Nordic manufacturing industry 9 F&A BPO revenues within the Nordic manufacturing industry 10 HR BPO revenues within the Nordic manufacturing industry 11 KP BPO revenues within the Nordic manufacturing industry 12 P&B BPO revenues within the Nordic manufacturing industry 13 SM BPO revenues within the Nordic manufacturing industry 14
APPENDIX 15 Further reading 15 Ask the analyst List of Tables Table 1: BPO definitions 7 Table 2: BPO services in the Nordic MFG industry. 2002-08 ($m) 8 Table 3: CRM BPO services in the Nordic MFG industry. 2002-08 ($m) 9 Table 4: F&A BPO services in the Nordic MFG industry. 2002-08 ($m) 10 Table 5: HR BPO services in the Nordic MFG industry. 2002-08 ($m) 11 Table 6: KP BPO services in the Nordic MFG industry. 2002-08 ($m) 12 Table 7: P&B BPO services in the Nordic MFG industry. 2002-08 ($m) 13 Table 8: SM BPO services in the Nordic MFG industry. 2002-08 ($m) List of Figures Figure 1: BPO services in the Nordic MFG industry. 2002-08 ($m) 8 Figure 2: CRM BPO services in the Nordic MFG industry. 2002-08 ($m) 9 Figure 3: F&A BPO services in the Nordic MFG industry. 2002-08 ($m) 10 Figure 4: HR BPO services in the Nordic MFG industry. 2002-08 ($m) 11 Figure 4: KP BPO services in the Nordic MFG industry. 2002-08 ($m) 12 Figure 4: P&B BPO services in the Nordic MFG industry. 2002-08 ($m) 13 Figure 4: SM BPO services in the Nordic MFG industry. 2002-08 ($m) 14
