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Manufacturing Technology Outsourcing (Review Report)
Datamonitor, July 2006, Pages: 76
CATALYST 1
SUMMARY 1
METHODOLOGY 1
EXECUTIVE SUMMARY 2
Introduction 2
Outsourcing technology for manufacturers (Technology Focus) 2
BPO in the ... manufacturing industry (Databook) 3
Summary 7
Operational outsourcing is increasing at a steady rate as manufacturers look to specialize 7
Manufacturing outsourcing is still a growing market but the cost of logistics is rising 7
Product design is helping manufacturers bring better, safer products to market faster 9
Logistics has been the traditional area of operational outsourcing and remains a key industry 11
Horizontal BPO continues to grow, driven by customer interaction outsourcing 13
Human resource management is a low priority for manufacturers looking to outsource 13
Finance and accounting is experiencing slow growth as manufacturers continue to rely on ERP systems 15
Customer support is currently a boom area for manufacturers after competitive differentiation 17
OUTSOURCING TECHNOLOGY FOR MANUFACTURERS (TECHNOLOGY FOCUS) 20
Summary 20
PLM supports manufacturers who wish to utilize operational outsourcing 20
Collaboration on design is a key feature of PLM 21
Support for the input of contract manufacturers helps maximize the outsourcing agreement 22
PLM helps to integrate the output from outsource design partners 22
Security remains a key issue, but PLM can handle it well 22
Manufacturers can allow outsourcers access to internal systems 23
An external platform provides additional security for manufacturers 23
PLM helps manufacturers assess the impact of an outsourcing-related problem 23
Metadata can automatically be associated with a specific product 23
Manufacturers seek to derive value from progressive BPO strategies 24
BPO contracts can take various forms, but normally break down into two categories 24
Manufacturers have the opportunity to outsource a number of different business functions 25
Finance and accounting helps manufacturers comply with regulation and focus on their core competency 25
Human resource management is one of the more popular functions to be outsourced 25
Manufacturers can improve their customer relationship management by outsourcing its processes 26
Supply chain management outsourcing is a small segment of the market, but is growing quickly 26
Outsourcing brings multiple benefits to manufacturers faced with increasing market and internal pressures 26
The market for BPO services in the manufacturing industry is continuing to grow 28
The worldwide market for BPO services will grow at a steady rate 28
The finance and accounting segment is growing, but at a decreasing rate 29
Human resource management is on the rise, and at an increasing rate 30
Customer relationship management outsourcing is the largest component of the BPO market 32
Supply chain management is growing at the fastest rate, but remains the smallest contributor to BPO 33
BPO IN THE UK MANUFACTURING INDUSTRY (DATABOOK) 35
Introduction 35
Definitions 35
Total BPO revenues within the UK manufacturing industry 36
CRM BPO revenues within the UK manufacturing industry 37
F&A BPO revenues within the UK manufacturing industry 38
HR BPO revenues within the UK manufacturing industry 39
KP BPO revenues within the UK manufacturing industry 40
P&B BPO revenues within the UK manufacturing industry 41
SM BPO revenues within the UK manufacturing industry 42
BPO IN THE NORDIC MANUFACTURING INDUSTRY (DATABOOK) 43
Introduction 43
Total BPO revenues within the Nordic manufacturing industry 44
CRM BPO revenues within the Nordic manufacturing industry 45
F&A BPO revenues within the Nordic manufacturing industry 46
HR BPO revenues within the Nordic manufacturing industry 47
KP BPO revenues within the Nordic manufacturing industry 48
P&B BPO revenues within the Nordic manufacturing industry 49
SM BPO revenues within the Nordic manufacturing industry 50
BPO IN THE GERMAN MANUFACTURING INDUSTRY (DATABOOK) 51
Introduction 51
Total BPO revenues within the German manufacturing industry 52
CRM BPO revenues within the German manufacturing industry 53
F&A BPO revenues within the German manufacturing industry 54
HR BPO revenues within the German manufacturing industry 55
KP BPO revenues within the German manufacturing industry 56
P&B BPO revenues within the German manufacturing industry 57
SM BPO revenues within the German manufacturing industry 58
BPO IN THE ITALIAN MANUFACTURING INDUSTRY (DATABOOK) 59
Introduction 59
Total BPO revenues within the Italian manufacturing industry 60
CRM BPO revenues within the Italian manufacturing industry 61
F&A BPO revenues within the Italian manufacturing industry 62
HR BPO revenues within the Italian manufacturing industry 63
KP BPO revenues within the Italian manufacturing industry 64
P&B BPO revenues within the Italian manufacturing industry 65
SM BPO revenues within the Italian manufacturing industry 66
BPO IN THE FRENCH MANUFACTURING INDUSTRY (DATABOOK) 67
Introduction 67
Total BPO revenues within the French manufacturing industry 68
CRM BPO revenues within the French manufacturing industry 69
F&A BPO revenues within the French manufacturing industry 70
HR BPO revenues within the French manufacturing industry 71
KP BPO revenues within the French manufacturing industry 72
P&B BPO revenues within the French manufacturing industry 73
SM BPO revenues within the French manufacturing industry 74
APPENDIX 75
Definitions 75
Further reading 75
Ask the analyst
List of Tables
Table 1: Manufacturing outsourcing intentions for the following 12 months 8
Table 2: Product design outsourcing intentions for the following 12 months 10
Table 3: Logistics outsourcing intentions for the following 12 months 12
Table 4: Human resource management outsourcing intentions for the following 12 months 14
Table 5: Accounting and finance outsourcing intentions for the following 12 months 16
Table 6: Customer support outsourcing intentions for the following 12 months 18
Table 7: The Global market for BPO services within manufacturing (2002-08) 29
Table 8: The Global market for finance and accounting BPO services within manufacturing (2002-08) 30
Table 9: The Global market for HRM BPO services within manufacturing (2002-08) 31
Table 10: The Global market for CRM BPO services within manufacturing (2002-08) 33
Table 11: The Global market for supply management BPO services within manufacturing (2002-08) 34
Table 12: BPO definitions 35
Table 13: BPO services in the UK MFG industry. 2002-08 ($m) 36
Table 14: CRM BPO services in the UK MFG industry. 2002-08 ($m) 37
Table 15: F&A BPO services in the UK MFG industry. 2002-08 ($m) 38
Table 16: HR BPO services in the UK MFG industry. 2002-08 ($m) 39
Table 17: KP BPO services in the UK MFG industry. 2002-08 ($m) 40
Table 18: P&B BPO services in the UK MFG industry. 2002-08 ($m) 41
Table 19: SM BPO services in the UK MFG industry. 2002-08 ($m) 42
Table 20: BPO definitions 43
Table 21: BPO services in the Nordic MFG industry. 2002-08 ($m) 44
Table 22: CRM BPO services in the Nordic MFG industry. 2002-08 ($m) 45
Table 23: F&A BPO services in the Nordic MFG industry. 2002-08 ($m) 46
Table 24: HR BPO services in the Nordic MFG industry. 2002-08 ($m) 47
Table 25: KP BPO services in the Nordic MFG industry. 2002-08 ($m) 48
Table 26: P&B BPO services in the Nordic MFG industry. 2002-08 ($m) 49
Table 27: SM BPO services in the Nordic MFG industry. 2002-08 ($m) 50
Table 28: BPO definitions 51
Table 29: BPO services in the German MFG industry. 2002-08 ($m) 52
Table 30: CRM BPO services in the German MFG industry. 2002-08 ($m) 53
Table 31: F&A BPO services in the German MFG industry. 2002-08 ($m) 54
Table 32: HR BPO services in the German MFG industry. 2002-08 ($m) 55
Table 33: KP BPO services in the German MFG industry. 2002-08 ($m) 56
Table 34: P&B BPO services in the German MFG industry. 2002-08 ($m) 57
Table 35: SM BPO services in the German MFG industry. 2002-08 ($m) 58
Table 36: BPO definitions 59
Table 37: BPO services in the Italian MFG industry. 2002-08 ($m) 60
Table 38: CRM BPO services in the Italian MFG industry. 2002-08 ($m) 61
Table 39: F&A BPO services in the Italian MFG industry. 2002-08 ($m) 62
Table 40: HR BPO services in the Italian MFG industry. 2002-08 ($m) 63
Table 41: KP BPO services in the Italian MFG industry. 2002-08 ($m) 64
Table 42: P&B BPO services in the Italian MFG industry. 2002-08 ($m) 65
Table 43: SM BPO services in the Italian MFG industry. 2002-08 ($m) 66
Table 44: BPO definitions 67
Table 45: BPO services in the French MFG industry. 2002-08 ($m) 68
Table 46: CRM BPO services in the French MFG industry. 2002-08 ($m) 69
Table 47: F&A BPO services in the French MFG industry. 2002-08 ($m) 70
Table 48: HR BPO services in the French MFG industry. 2002-08 ($m) 71
Table 49: KP BPO services in the French MFG industry. 2002-08 ($m) 72
Table 50: P&B BPO services in the French MFG industry. 2002-08 ($m) 73
Table 51: SM BPO services in the French MFG industry. 2002-08 ($m)
List of Figures
Figure 1: Manufacturing outsourcing intentions for the following 12 months 8
Figure 2: Product design outsourcing intentions for the following 12 months 10
Figure 3: Logistics outsourcing intentions for the following 12 months 12
Figure 4: Human resource management outsourcing intentions for the following 12 months 14
Figure 5: Accounting and finance outsourcing intentions for the following 12 months 16
Figure 6: Customer support outsourcing intentions for the following 12 months 18
Figure 7: Our view of PLM 21
Figure 8: The Global market for BPO services within manufacturing (2002-08) 29
Figure 9: The Global market for finance and accounting BPO services within manufacturing (2002-08) 30
Figure 10: The Global market for HRM BPO services within manufacturing (2002-08) 31
Figure 11: The Global market for CRM BPO services within manufacturing (2002-08) 32
Figure 12: The Global market for supply management BPO services within manufacturing (2002-08) 34
Figure 13: BPO services in the UK MFG industry. 2002-08 ($m) 36
Figure 14: CRM BPO services in the UK MFG industry. 2002-08 ($m) 37
Figure 15: F&A BPO services in the UK MFG industry. 2002-08 ($m) 38
Figure 16: HR BPO services in the UK MFG industry. 2002-08 ($m) 39
Figure 17: KP BPO services in the UK MFG industry. 2002-08 ($m) 40
Figure 18: P&B BPO services in the UK MFG industry. 2002-08 ($m) 41
Figure 19: SM BPO services in the UK MFG industry. 2002-08 ($m) 42
Figure 20: BPO services in the Nordic MFG industry. 2002-08 ($m) 44
Figure 21: CRM BPO services in the Nordic MFG industry. 2002-08 ($m) 45
Figure 22: F&A BPO services in the Nordic MFG industry. 2002-08 ($m) 46
Figure 23: HR BPO services in the Nordic MFG industry. 2002-08 ($m) 47
Figure 24: KP BPO services in the Nordic MFG industry. 2002-08 ($m) 48
Figure 25: P&B BPO services in the Nordic MFG industry. 2002-08 ($m) 49
Figure 26: SM BPO services in the Nordic MFG industry. 2002-08 ($m) 50
Figure 27: BPO services in the German MFG industry. 2002-08 ($m) 52
Figure 28: CRM BPO services in the German MFG industry. 2002-08 ($m) 53
Figure 29: F&A BPO services in the German MFG industry. 2002-08 ($m) 54
Figure 30: HR BPO services in the German MFG industry. 2002-08 ($m) 55
Figure 31: KP BPO services in the German MFG industry. 2002-08 ($m) 56
Figure 32: P&B BPO services in the German MFG industry. 2002-08 ($m) 57
Figure 33: SM BPO services in the German MFG industry. 2002-08 ($m) 58
Figure 34: BPO services in the Italian MFG industry. 2002-08 ($m) 60
Figure 35: CRM BPO services in the Italian MFG industry. 2002-08 ($m) 61
Figure 36: F&A BPO services in the Italian MFG industry. 2002-08 ($m) 62
Figure 37: HR BPO services in the Italian MFG industry. 2002-08 ($m) 63
Figure 38: KP BPO services in the Italian MFG industry. 2002-08 ($m) 64
Figure 39: P&B BPO services in the Italian MFG industry. 2002-08 ($m) 65
Figure 40: SM BPO services in the Italian MFG industry. 2002-08 ($m) 66
Figure 41: BPO services in the French MFG industry. 2002-08 ($m) 68
Figure 42: CRM BPO services in the French MFG industry. 2002-08 ($m) 69
Figure 43: F&A BPO services in the French MFG industry. 2002-08 ($m) 70
Figure 44: HR BPO services in the French MFG industry. 2002-08 ($m) 71
Figure 45: KP BPO services in the French MFG industry. 2002-08 ($m) 72
Figure 46: P&B BPO services in the French MFG industry. 2002-08 ($m) 73
Figure 47: SM BPO services in the French MFG industry. 2002-08 ($m) 74
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