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Human Resource Outsourcing - Global Strategic Business Report
Global Industry Analysts, Inc., May 2008, Pages: 835
HUMAN RESOURCE OUTSOURCING
A GLOBAL STRATEGIC BUSINESS REPORT
CONTENTS
I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-2
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3
Scope of HR Services Outsourcing I-4
HR Administrative Services I-4
HR Consulting Services I-4
Technology Services I-4
II. Executive Summary
1. Market Snapshots II-1
2. Industry Overview II-2
Growth of HRO Market: An Overview II-2
2005 - The Year of Transition from Generation 1 to Generation 2 II-2
M&A Activity in 2005 II-3
Year 2006 Scenario II-3
Future of HRO Industry II-4
Key Growth Propellers II-4
Cost Savings II-4
Technology Developments II-5
Scalability II-5
HR Outsourcing: Gaining Corporate Favor II-6
HRO Market Driven by Mega Deals/Mergers II-6
Consolidation Activity in HRO Market II-7
Region-Wise Trends in HR Outsourcing II-8
Europe II-8
United Kingdom II-8
Asia II-8
India II-8
Outsourcing of Various HR Functions II-9
Payroll -The First Outsourced Service Domain II-9
Table 1: Major Payroll Services Acquisitions (1999-2006)
(includes corresponding Graph/Chart) II-10
Benefits Administration: Exhibiting Inevitable Growth for
Outsourcing II-11
Major Acquisitions in Benefits Administration Domain (1999-2007) II-11
Strong Increase in Health & Welfare Services Expands Benefit
Administration Market II-12
HRO Services for Staffing Companies: Pros & Cons II-12
Workforce Management II-12
Growth Opportunities for HRO/RPO Across the Globe II-12
Developing Market in the US II-13
Refining the Emerging European Market II-13
Nascent Asian Markets II-14
Multi-Process HRO: Global Outlook II-14
Changing Landscape in Multi-Process HRO Market II-14
Highly Fragmented Vendor Landscape II-15
Near-Shore Service Delivery - A Key Consideration in Europe II-15
Worldwide Multi-Process HRO Expenditure II-16
Table 2: Worldwide Multi-Process HRO Market (2005-2010):
Expenditure in US$ Million (includes corresponding
Graph/Chart) II-16
3. HRO - The Rapidly Growing BPO Segment II-17
HRO Benefits II-17
HRO Process II-18
HRO Company II-18
Professional Employer Organization II-18
Application Service Providers II-18
Business Process Outsourcing II-19
E-Services II-19
HRO Types II-19
Discrete Services II-19
Multi-Process Services II-19
Total HR Outsourcing II-19
HCM Options II-19
Major Issues while Outsourcing HR Services II-20
The Statement of Work II-20
Service Levels II-20
Legal Considerations II-20
HR B2B Exchanges II-20
HR Portals II-21
Integrated HR Offering II-21
Full-Service HRO II-21
Full-Service HRO Offers Substantial Value II-21
Labor Arbitrage II-22
Economies of Scale II-22
Other Outsourcing Advantages II-22
Cross-Process Synergies II-22
Other Benefits of Full-Service HRO II-22
HRO Service Providers II-23
Focus on Specialized Services II-23
Challenges Faced by Service Providers II-23
A Glance into Benefits Administration Outsourcing II-24
Market Segments II-24
Common Platform II-24
Technology Plays Major Role II-25
Minimizes Administrative Duties II-25
Growth Opportunities II-25
Forecast for Human Resources and Learning II-25
Human Resources (HR) II-25
HR Offerings Need to be Global II-25
Strengthening of the Supplier Market II-26
Retirement Proposes to Generate More Openings in the US for HRO II-26
Demand to Outdo Supply II-26
2006: Year of Execution II-26
Chances for HRO Deals to Increase II-26
Buyers Will Integrate HR and Various BPO Processes II-26
Learning II-26
A Model of HR Role in Power Utilities and Energy Industry II-27
Outsourcing Barriers II-27
Employee Brand II-27
Regulators and Unions II-27
Cost/Benefit Tradeoff II-27
Internal Barriers II-27
Conclusion II-28
4. Major Trends & Issues II-29
HRO May Turn Out to be a Sellers Market Eventually! II-29
HR BPO Providers Target Services for Middle Market II-29
Multiple Vendor Relationships Gain Prominence II-29
Right Mix of External and Internal Resources - Key to
Competitive Edge II-29
Maturing Delivery Models and Continuous Scaling Plummet Prices II-30
Shift towards Asia-Pacific and Continental Europe II-30
Small Buyer Sector and Emerging HRO Markets Offer Lucrative
Opportunities II-30
Rising Sophistication, HR Technology and Internet Spur HRO II-30
Increase in Longer Contract Periods and Multiple HR Processes II-31
Shift in HR Professionals’ Focus II-31
HR BPO Revolutionizes HR Profession II-31
HR Leaders Become Sophisticated Buyers II-31
Transition from Single-Function to Multi-Process Deals II-32
Upsurge in Outsourcing of HR Functions II-32
HRO - A Major Cost Savings Instrument II-32
Relational Contracts to Rule Outsourcing Relationships II-33
Lower Penetration Offers Growth Potential for HRO II-33
Sarbanes-Oxley Legislation Boosts HRO Growth II-33
End-to-End Services: Rise in HRO II-33
Escalating Growth in Total/Multi Process HRO II-34
Non-Cost Factors: Major Drivers for Outsourcing Decisions II-34
HR Functions Becoming Commoditized II-34
HRO Adds New Roles to Senior HR Corporate Leaders II-34
HR Profession: Changing Career Prospects II-35
Demographic Changes Support HRO Growth II-35
Sole-Sourcing: A Viable HRO Option II-35
HRO Failures: A Critical Issue II-35
One-to-Many Model Gaining Foothold II-35
Offshore Outsourcing: A Second Option II-35
Consultants - To Seek Advice From II-36
RPO: Playing Major Role in HRO Industry II-36
Small/Mid-Market Companies Likely to Focus on HRO II-36
Mixed Solution Procedures: Gaining Prominence II-37
Increasing Multi-Tower Outsourcing Contracts II-37
5. Service Overview II-38
Scope of HR Services Outsourcing II-38
HR Administrative Services II-38
HR Consulting Services II-38
Technology Services II-38
Reasons for Outsourcing HR Services II-38
Outsourced HR Functions II-39
Advantages of HRO II-39
Drawbacks of HRO Services II-40
Growth Drivers II-40
For Client Companies II-40
For Service Providers II-41
Growth Restraints II-41
For Client Companies II-41
For Service Providers II-41
Employees - The Tangible Assets II-41
HR Management - A Critical Task II-41
HRO Comes to the Rescue II-41
Selection of Providers: A Critical Task II-42
6. Competitive Scenario II-43
Hewitt Grabs the Largest Chunk II-43
Table 3: Worldwide HRO Market (2005): Percentage Breakdown of
Leading Players by Total Contract Value (TCV), No. of Deals,
and No. of Employees for Hewitt, Accenture HR Services, ACS,
Fidelity, IBM, ExcellerateHRO, Convergys, ADP and Others
(includes corresponding Graph/Chart) II-44
Leading HRO Players’ Strengths and Challenges II-44
Accenture HR Services II-44
ACS II-44
ADP II-45
Convergys II-45
ExcellerateHRO II-45
Fidelity II-45
Hewitt II-45
IBM II-45
Competitive Issues in HRO Market II-46
7. Service Launches II-47
Paychex Rolls Out FSA Debit Card II-47
ADP Rolls Out Online Payroll System II-47
Ceridian Introduces E-Learning Service II-47
Paychex Introduces Paychex Accountant Knowledge Center II-47
Paychex, BeneTrac Enhance Integration Payroll and Benefits
Solutions II-48
EquaTerra, SAP and ARINSO Introduce OpenDoor HRO II-48
CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients II-48
Ceridian Launches ‘Risk Management Solutions’ for Small Size
Firms II-48
Ceridian Launches CPA Client Connection II-49
Ceridian Launches Enhanced Web Based HR/ Payroll Solutions II-49
Paychex Launches Paychex COBRA Administration for Small/Mid-
Size Business II-49
Pinstripe Unleashes Talent Mindset for Staffing Issues II-49
ADP Introduces EasyPayNet for Easy and Secure Payroll Data
Handling II-50
Sage Group Introduces Online Sage Payroll Services II-50
Mercer HR Consulting Unleashes Mercer Retirement Solutions II-50
EquaTerra Launches EQuation HRO II-50
Pinstripe Launches Groundbreaking R2R™ Platform II-51
Paychex Introduces Premier Human Resources II-51
Ceridian Launches Interactive EAP/Work-Life Tool II-52
Ceridian Launches Expanded, Comprehensive Tools II-53
Aon HRO in Combination with Outsource Institute Launches HR
Outsourcing Website II-54
Edcor Announces Expansion of its Service Offering II-54
Mobility Services International Launches Partner Channel Program II-54
Accenture Launches HR Outsourcing Solution II-55
Genesys Expands its Human Resource Outsourcing Solutions II-55
Genesys Software Systems Launches New 10th Player Service II-55
Genesys Software Debuts New Payroll Tax Filing Service II-56
Genesys Software Systems Announces New Web-Based HRMS Service II-56
8. Recent Industry Activity II-57
Workstream, Empagio Terminate Merger Agreement II-57
Vista Equity Partners Acquires Cyborg Worldwide II-57
ACS Pockets Communications Development, Inc. II-57
ADP to Provide HR Services to Sodexo II-57
IBM Inks Contract with Queensland State Government II-57
Randstad to Acquire Vedior II-57
Koosharem Acquires Assets of Resolve Staffing Inc II-58
Scotiabank and ARINSO Sign Payroll Agreement II-58
Barrett Business Services, Inc Acquires First Employment
Services, Inc. II-58
Allegis Group Acquires Major Lindsey & Africa LLC II-58
CSI Cos., Inc. Acquires Mark Matta & Associates, Inc. II-58
CompuPay Acquires Key Payroll Online II-58
Manpower Acquires Clarendon Parker Middle East II-59
CBIZ Acquires Select Assets of Computer Payroll Company II-59
CoAdvantage Pockets PlanSource and Nelco II-59
Hewitt Associates to Acquire RealLife HR II-59
Equifax Acquires TALX Corp. II-59
Vedior NV Acquires Think Resources, Inc. II-60
Thomas Cook Group Inks Outsourcing Agreement with Accenture II-60
Adecco Acquires Tuja Group for €800M II-60
ADP to Provide Payroll System for Schindler Group II-60
Ceridian Bags 8 New Contracts II-60
Convergys Inks Contract with Starbucks II-60
Convergys Inks Agreement with Johnson & Johnson Services, Inc. II-61
ExcellerateHRO Extends Contract with TOTAL II-61
Paychex Forms Strategic Alliance with Taleo II-61
Mercer Human Resource Consulting Changes Name to Mercer II-61
Financial Engines and Mercer HR Services Extend Alliance II-61
NIS Acquisitions to Acquire Northgate Information Solutions PLC II-61
ARINSO to Provide HR System to Cadbury Schweppes II-61
ARINSO and Agilent Technologies Ink Agreement II-62
ARINSO Secures Contract from Philip Morris II-62
Vedior to Acquire GULP II-62
Select Appointments Acquires Interest in Calibre II-62
NIS Acquires ARINSO to form NorthgateArinso II-62
Vedior Acquires Stake in Major Players Ltd II-63
Fidelity National Financial, Thomas H Lee Partners Acquire
Ceridian II-63
Paychex Acquires BeneTrac II-63
Kelly Services Acquires Access AG II-63
Mangrove Employer Services Acquires Access1Source Nevada II-63
TriNet Bags John Parry & Alexander II-63
CPL to Acquire Allied Nurses Agency and Northside Recruitment II-63
Accenture Offers HR Services to Kimberly-Clark II-64
Resolve Staffing Unleashes 6 Offices II-64
Indian IT Firms Outsource Administrative Functions to US Company II-64
United Utilities Divests Vertex for $217M II-64
Ceridian Extends Scottish Operations II-64
Vurv Sets up HRO Center of Excellence II-64
Talent2 International to Launch Operations in Shanghai II-64
SITI Corp Opens Recruiting Base in Hyderabad II-65
IBM Wins HR Service Agreement from American Airlines II-65
Dow Corning Outsources Recruitment Process to Aon Consulting II-65
Ceridian Bags Somerfield’s HR Services Contract II-65
TalentTrack to Provide RPO Services to Tenet Healthcare II-65
Pinstripe Ventures into Health Care Staffing Services II-66
Razorwest Offers RPO Services for NeoSystems Corp. II-66
Summit HR Extends its Operations in India II-66
Hewitt Acquires Adelaide Consulting II-66
ExcellerateHRO Partners with HireRight II-66
Mangrove Acquires BenefitOne II-67
Fujitsu Acquires Stakes in TDS II-67
Accenture Clinches Major Contract from Macquarie Bank of
Australia II-67
Oasis Acquires Kelly’s Staff Leasing Business II-67
ACS Resolves Dispute with Delta Airlines II-67
ADP Pockets Outsourced Payroll Services Wing From Intuit II-68
Gevity Pockets HRAmerica II-68
UnicornHRO Acquires BMH, Inc II-68
HR Xcel Clinches Major Contract From DSM II-68
Arinso Acquires OpenHR II-68
TalentFusion Bags Major Contract From Wheelabrator II-68
Xansa Secures Major Contract From Lloyds TSB II-69
Hitachi to Establish HR and Finance Outsourcing Unit II-69
ADP Opens HRO Center in Prague II-69
Fujitsu Services Clinches a BPO Contract from DFP II-69
ARINSO Acquires Lansdowne II-69
Arinso Open New Center in Australia II-70
Hewitt Associates Inaugurates New HRO Center in Poland II-70
Chandler Macleod Acquires MSA II-70
HR XCEL to Offer HRO Services to PJCOMN and Papa John’s Pizza
Restaurants II-70
CloverTex Outsources HR Activities to HR XCEL, LLC II-70
ADP Partners with Synovus to Provide COS II-71
SourceMind Bags Additional Contract from the US Bank II-71
CSC Bags BPO and IT Outsourcing Contract from the U.S. Life
Insurer II-71
Workscape Expands Benefits Administration Operations II-71
KPN Outsources Salary Administration Services to LogicaCMG II-71
Pearl Group Awards BPO Deal to Diligenta II-72
WM-data AB Bags Electrolux IT Outsourcing Contract II-72
WM-Data Inks Outsourcing Contract With BTJ Group II-72
Smith, Frank & Partners Floats Joint Venture with Roach Howard
Smith & Barton II-72
Ma Foi Forays Into Middle-East HR Services Market II-72
Helios HR Purchases HR Advantage II-73
TriNet Inaugurates New Headquarters in Boston II-73
The Castleton Group Teams with Senn Dunn Insurance II-73
Hewitt Initiates Mobility Services in Shanghai II-73
Quest Inc. Outsources HR Activities to CoAdvantage II-73
ClearPoint and Terra Nova Inks Merger Agreement II-74
National PEO Offers HR Outsourcing Services to Restaurant
Industry II-74
Convergys Corp. Wins Dupont’s HR Outsourcing Contract II-74
Accenture to Provide HR Outsourcing Services to New Century
Financial Corp II-74
PACEL Acquires HR Contracts of Capital Resource Solutions II-75
ADP to Acquire Outsourcing Services and Solutions Provider,
Employease II-75
Secova, UltraLink Unify Operations II-75
PACEL to Acquire WWPSV II-75
TWC Group Merges with HR Impact II-75
HALO Technology Holdings Creates HRMS Leader, Empagio II-75
TriNet Purchases Assets of Outsource Group II-76
EquaTerra, TPI Call Off Merger II-76
Accenture Kicks Off Delivery Center in Texas II-76
Accenture, Whirlpool Ink Long Term Pact II-76
Accenture, Unilever Ink Global Outsourcing Deal II-76
CVS/pharmacy Signs Long-Term BTO Contract with IBM II-76
TALX Corp, ADP Ally for Employment & Verification Service II-76
Greenfire International Acquires Intercede II-77
Progressive Employer Services Acquires SEMC II-77
Kenexa Acquires Knowledge Workers Inc II-77
Resolve Staffing Acquire ELS to Form Nations Top HRO II-77
Nautic Partners Concludes Acquisition of Oasis Outsourcing II-77
IKEA Awards HR Outsourcing Contract to ADP II-77
AlphaStaff Commences HR Operations in Texas II-77
Workstream, ExcellerateHRO Enter Distribution Pact II-78
Hewitt Join Hands with Sun Microsystems to Enable HR BPO
Operations II-78
Quintek Expands to Two Additional BPO Markets II-78
ADP, First Data Sign Distribution Pact for Payroll Outsourcing
Services II-78
Steria Wins Outsourcing Contract for French Town II-78
Accenture Establishes BPO Delivery Centers in East Europe II-78
Mercer Acquires Pendia Associates AG II-79
HP, Nestle Ink HRO Deal II-79
NASSCOM, CBI Enable Low-Cost BPO Expertise to European SMEs II-79
ARINSO, Vurv Ally for Advanced Talent Management Resource II-79
Nordea Bank, Zalaris Team Up for Payroll Management II-79
Finnish Firms Personec, Tuko Logistics Ink Outsourcing Contract II-79
Northgate Bags Outsourcing Contract from Boots II-79
WM-data Acquires Proffice Service Centers AB II-80
MGI Expands to Europe II-80
Empagio Sets Up Payroll Tax Filing Division II-80
Talent2 International to Invest in Indian HR Firm II-80
Mercer HR Services Inks Partnership Deal for Global Operation
Centre II-80
ProLease Adopts New Name, TalentPro II-80
IBM Japan Inks HR Agreement with Sanyo Electric II-80
Convergys Open Branch Office in Dalian II-81
ACS Establishes Human Capital Management Solutions II-81
Accenture, Crestline Join Hands for BPO Services II-81
Convergys Bags 'SAPs BPO Program' Membership II-81
ExcellerateHRO Clinches Major Contract from Bank Of America II-82
7-Eleven Renews Benefit Administration Agreement With
ExcellerateHRO II-82
Accenture Acquires BPO Assets of Savista II-82
ACS Bags HR BPO Contract from GlaxoSmithKline II-82
ACS Takes Over Intellinex II-82
ExcellerateHRO Commences Operations in Des Moines, IA II-82
AHT, Genesys Partner to Improve HR Solutions for Healthcare
Industry II-83
Genesys Extends Services for Filing Payroll Tax II-83
Hewitt Bags HR BPO Contract from Catholic Health Initiatives II-83
Avon Partners IBM for HR Business Transformation Outsourcing
Services II-83
ACS Sign Pact to Become SAP Implementation & Support Partner
for Safety-Kleen II-84
Adecco Group Establishes Adecco Institute II-84
Hewitt Associates Clinches Contract from Centrica II-84
Rhodia Partners IBM, ADP to Strengthen Human Resources Wing II-84
Convergys Bags HR Contract From IHG II-84
Goodyear Extends HRO Contract with ACS II-85
Wink Companies Selects UltiPro Solutions for HR/ Payroll
Processing II-85
Glacier Bancorp Upgrades HR/Benefits/Payroll with UltiPro
Intersourcing Model II-85
Birmingham Water Works Opts for UltiPro to Streamline HR and
Talent Management II-85
Mesa Selects Ultimate Software’s UltiPro for Web-based HR/
Payroll Solutions II-85
United Dominion Selects Ultimate Software’s UltiPro
Intersourcing Model II-86
Sawyer Realty Holdings Purchases UltiPro Intersourcing Model II-86
Aon Consulting Clinches Multi-Dollar Contract from United
Rentals, Inc II-86
PlatformOne Bags Five Major Contracts II-86
The Right Thing Bags RPO Contract From Unisys II-86
PEO Acquires Aegis Group II-86
BBC Grants Major Contract to Capita Plc II-87
Northgate Pockets Engage Technologies II-87
Personec Clinches Major Contract From Oriola II-87
Hewitt Establishes Benefit and Pension Services Team in Budapest II-87
NetFabric Holdings Sets Up Establishment In India II-87
Automatic Data Processing Pockets Taxware, LP II-87
Silver Lake Partners, Blackstone Group to Acquire Northgate II-87
Pinstripe Establishes Healthcare Group for Talent Acquisition
/Recruitment Service II-88
Arinso Bags Major Contract from CA, Inc II-88
Personec Took Over Payroll Outsourcing Assets of Manpower II-88
AdminaSource Adopts New Corporate Identity, TriCore II-88
Black Mountain Acquires TCBS II-88
Human Link and Hewitt Merge II-89
Benefitdecisions Outsourcing Acquires Black Mountain Management II-89
Darashaw Acquires Tata Share Registry II-89
ACS Acquires Mellon II-89
EDS and Towers Enter into an Agreement to Form a New Company II-90
Delta Outsources HR Functions to ACS II-90
Marriott Enters into a Contract with Hewitt to Handle its HR
Operations II-90
Genesys Enters into a Strategic Alliance with Patersons II-90
Ceridian Enters into an Agreement With CyberShift II-91
getintegrated Enters into a Contract with Big Steaks II-91
Convergys to Outsource HR Business Services for Whirlpool II-91
Ceridian Enters into an Exclusive Agreement with Rideau II-91
Saba Signs Alliance with Business Learning Bank II-92
Everest Group Expands its HR Outsourcing II-92
Convergys Signs a Contract with DuPont II-92
Ceridian Enters into a Contract with PHH Corporation II-92
PACEL Corp. Enters into an Agreement with NASPAC II-92
ADP Enters into a Contract with 32 Companies II-93
Hewitt Acquires Exult II-93
Ross Acquires Spherion II-93
Gevity Acquires HR Outsourcing Portfolio of EPIX II-93
Aon and CSC Enter into a Strategic Alliance II-94
Trowbridge Group Announces Launch of new HR BPO division &
Enterprise Effectiveness Practice II-94
Oryel Enters into a Contract with Genesys for HRO Solutions II-94
CORT Directions Partners with HRCentral to Offer HRO Solution II-95
MMC Forms a New Organization for Human Resources Outsourcing II-95
Genesys Partners with Moresource II-96
Phoenix House Enters into an Agreement with Ceridian II-96
NMH Selects Mellon HR&IS for Consulting and Outsourcing Services II-97
ADP Expands Alliance with SAP AG II-97
HTSC Signs Letter of Intent to Acquire Emcore II-98
Hewitt and Sun Microsystems Enter into Agreement II-98
MMC Integrates its Putnam and Mercer Businesses II-98
Gevity Acquires HR Outsourcing Portfolio of TeamStaff II-98
Ceridian Enters into an Agreement with Comerica for Integrated
HR Solutions II-99
Adecco Instigates a New Division, Adecco HR Services II-99
P&G and IBM Enter into Outsourcing Contract II-100
TALX Acquires Frick and a Business Unit of Gates McDonald II-100
Exult Signs HR Contract with Prudential Financial II-100
9. Focus on Select Players II-102
Accenture (USA) II-102
Affiliated Computer Services, Inc. (USA) II-102
Adecco S.A (Switzerland) II-103
Automatic Data Processing Inc., (USA) II-103
Ceridian Corporation (USA) II-104
Convergys Corporation (USA) II-104
ExcellerateHRO Corporation (USA) II-104
Fidelity Investments (USA) II-105
Genesys (USA) II-105
Hewitt Associates, LLC (USA) II-105
IBM Global Business Services (USA) II-106
Paychex, Inc. (USA) II-106
Pinstripe, Inc. (USA) II-106
Talx Corporation (USA) II-107
TriCore, Inc. (USA) II-107
Ultimate Software Group, Inc. (USA) II-107
10. Global Market Perspective II-108
Table 4: World Recent Past, Current and Future Analysis for
Human Resource Outsourcing by Geographic Region - US, Canada,
Europe, Asia and Rest of World Independently Analyzed by
Annual Revenues in US$ Million for the Years 2000 through 2010
(includes corresponding Graph/Chart) II-108
Table 5: World Long-term Projections for Human Resource
Outsourcing by Geographic Region - US, Canada, Europe, Asia
and Rest of World Independently Analyzed by Annual Revenues in
US$ Million for the Years 2011 through 2015 (includes
corresponding Graph/Chart) II-109
Table 6: World 10-Year Perspective for Human Resource
Outsourcing by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2003, 2008 and 2012 (includes corresponding
Graph/Chart) II-110
Table 7: World Recent Past, Current and Future Analysis for
Benefits Administration Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenues in US$ Million for the Years 2000 through
2010 (includes corresponding Graph/Chart) II-111
Table 8: World Long-term Projections for Benefits
Administration Services by Geographic Region - US, Canada,
Europe, Asia and Rest of World Independently Analyzed by
Annual Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) II-112
Table 9: World 10-Year Perspective for Benefits Administration
Services by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2003, 2008 and 2012 (includes corresponding
Graph/Chart) II-112
Table 10: World Recent Past, Current and Future Analysis for
Payroll Services by Geographic Region - US, Canada, Europe,
Asia and Rest of World Independently Analyzed by Annual
Revenues in US$ Million for the Years 2000 through 2010
(includes corresponding Graph/Chart) II-113
Table 11: World Long-term Projections for Payroll Services by
Geographic Region - US, Canada, Europe, Asia and Rest of World
Independently Analyzed by Annual Revenues in US$ Million for
the Years 2011 through 2015 (includes corresponding
Graph/Chart) II-114
Table 12: World 10-Year Perspective for Payroll Services by
Geographic Region - Percentage Breakdown of Revenues for US,
Canada, Europe, Asia and Rest of World for the Years 2003,
2008 and 2012 (includes corresponding Graph/Chart) II-114
Table 13: World Recent Past, Current and Future Analysis for
Education and Training Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenues in US$ Million for the Years 2000 through
2010 (includes corresponding Graph/Chart) II-115
Table 14: World Long-term Projections for Education and
Training Services by Geographic Region - US, Canada, Europe,
Asia and Rest of World Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) II-116
Table 15: World 10-Year Perspective for Education and Training
Services by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2003, 2008 and 2012 (includes corresponding
Graph/Chart) II-116
Table 16: World Recent Past, Current and Future Analysis for
Recruitment and Staffing Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenues in US$ Million for the Years 2000 through
2010 (includes corresponding Graph/Chart) II-117
Table 17: World Long-term Projections for Recruitment and
Staffing Services by Geographic Region - US, Canada, Europe,
Asia and Rest of World Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) II-118
Table 18: World 10-Year Perspective for Recruitment and
Staffing Services by Geographic Region - Percentage Breakdown
of Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2003, 2008 and 2012 (includes corresponding
Graph/Chart) II-118
Table 19: World Recent Past, Current and Future Analysis for
Hiring Administration Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenues in US$ Million for the Years 2000 through
2010 (includes corresponding Graph/Chart) II-119
Table 20: World Long-term Projections for Hiring
Administration Services by Geographic Region - US, Canada,
Europe, Asia and Rest of World Independently Analyzed by
Annual Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) II-120
Table 21: World 10-Year Perspective for Hiring Administration
Services by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2003, 2008 and 2012 (includes corresponding
Graph/Chart) II-120
Table 22: World Recent Past, Current and Future Analysis for
Other Human Resource Outsourcing Services by Geographic Region
- US, Canada, Europe, Asia and Rest of World Independently
Analyzed by Annual Revenues in US$ Million for the Years 2000
through 2010 (includes corresponding Graph/Chart) II-121
Table 23: World Long-term Projections for Other Human Resource
Outsourcing Services by Geographic Region - US, Canada,
Europe, Asia and Rest of World Independently Analyzed by
Annual Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) II-122
Table 24: World 10-Year Perspective for Other Human Resource
Outsourcing Services by Geographic Region - Percentage
Breakdown of Revenues for US, Canada, Europe, Asia and Rest of
World for the Years 2003, 2008 and 2012 (includes
corresponding Graph/Chart) II-122
III. MARKET
1. The United States III-1
A.Market Analysis III-1
Market Scenario in the US III-1
HR BPO - Transforming the Future of HR Profession III-1
Middle-Market Companies - Lethargic to Implement HCM III-1
Small Businesses Prefer PEOs for HR Outsourcing III-1
Ramping up Outsourcing Activities to Gain a Competitive Edge III-2
Competitive Landscape III-2
Important Aspects of Competence III-2
Consulting Community III-3
Aspects of Capability III-3
Strategies of Outsourcing III-4
HRO: Role of HR Manager III-4
Table 25: Major Outsourcing Activities in the US (includes
corresponding Graph/Chart) III-5
Service Launches III-5
Strategic Corporate Developments III-14
Key Players III-44
B.Market Analytics III-50
Table 26: US Recent Past, Current and Future Analysis for
Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2000 through 2010 (includes corresponding Graph/Chart) III-50
Table 27: US Long-term Projections for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) III-51
Table 28: US 10-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of
Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2003, 2008 and 2012 (includes
corresponding Graph/Chart) III-52
2. Canada III-53
A.Market Analysis III-53
Burgeoning HRO Market III-53
Business Outsourcing Services in Canada III-53
Strategic Corporate Development III-53
B.Market Analytics III-54
Table 29: Canadian Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2000 through 2010 (includes corresponding Graph/Chart) III-54
Table 30: Canadian Long-term Projections for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) III-55
Table 31: Canadian 10-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of
Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2003, 2008 and 2012 (includes
corresponding Graph/Chart) III-56
3. Europe III-57
A.Market Analysis III-57
Glimpse of European BPO Market III-57
Market powered by HRO III-57
HR Outsourcing: A Growing Market III-57
HR Management Services Market in Western Europe III-58
Strategic Corporate Developments III-58
B.Market Analytics III-59
Table 32: European Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Geographic Region -
France, Germany, Italy, UK and Rest of Europe Independently
Analyzed by Annual Revenues in US$ Million for the Years
2000 through 2010 (includes corresponding Graph/Chart) III-59
Table 33: European Long-term Projections for Human Resource
Outsourcing by Geographic Region - France, Germany, Italy,
UK and Rest of Europe Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) III-60
Table 34: European Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2000 through 2010 (includes corresponding Graph/Chart) III-61
Table 35: European Long-term Projections for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) III-62
Table 36: European 10-Year Perspective for Human Resource
Outsourcing by Geographic Region - Percentage Breakdown of
Revenues for France, Germany, Italy, UK and Rest of Europe
for the Years 2003, 2008 and 2012 (includes corresponding
Graph/Chart) III-62
Table 37: European 10-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of
Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2003, 2008 and 2012 (includes
corresponding Graph/Chart) III-63
3a. France III-64
A.Market Analysis III-64
Strategic Corporate Developments III-64
B.Market Analytics III-65
Table 38: French Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2000 through 2010 (includes corresponding Graph/Chart) III-65
Table 39: French Long-term Projections for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) III-66
Table 40: French 10-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of
Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2003, 2008 and 2012 (includes
corresponding Graph/Chart) III-67
3b. Germany III-68
A.Market Analysis III-68
Strategic Corporate Developments III-68
B.Market Analytics III-69
Table 41: German Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2000 through 2010 (includes corresponding Graph/Chart) III-69
Table 42: German Long-term Projections for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) III-70
Table 43: German 10-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of
Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2003, 2008 and 2012 (includes
corresponding Graph/Chart) III-71
3c. Italy III-72
Market Analysis III-72
Strategic Corporate Development III-72
Table 44: Italian Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2000 through 2010 (includes corresponding Graph/Chart) III-72
Table 45: Italian Long-term Projections for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) III-73
Table 46: Italian 10-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of
Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2003, 2008 and 2012 (includes
corresponding Graph/Chart) III-74
3d. The United Kingdom III-75
A.Market Analysis III-75
Strategic Corporate Developments III-75
Mercer -A Key Player III-79
B.Market Analytics III-79
Table 47: UK Recent Past, Current and Future Analysis for
Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2000 through 2010 (includes corresponding Graph/Chart) III-79
Table 48: UK Long-term Projections for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) III-80
Table 49: UK 10-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of
Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2003, 2008 and 2012 (includes
corresponding Graph/Chart) III-81
3e. Rest of Europe III-82
A.Market Analysis III-82
Strategic Corporate Developments III-82
Key Players III-85
B.Market Analytics III-86
Table 50: Rest of Europe Recent Past, Current and Future
Analysis for Human Resource Outsourcing by Service Segment -
Benefits Administration Services, Payroll Services,
Education and Training Services, Recruitment and Staffing
Services, Hiring Administration Services and Other Services
Independently Analyzed by Annual Revenues in US$ Million for
the Years 2000 through 2010 (includes corresponding
Graph/Chart) III-86
Table 51: Rest of Europe Long-term Projections for Human
Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2011 through 2015 (includes corresponding Graph/Chart) III-87
Table 52: Rest of Europe 10-Year Perspective for Human
Resource Outsourcing by Service Segment - Percentage
Breakdown of Revenues for Benefits Administration Services,
Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services for the Years 2003, 2008 and
2012 (includes corresponding Graph/Chart) III-88
4. Asia III-89
A.Market Analysis III-89
An Overview of HRO Market in Asia III-89
India to Unearth Outsourcing Opportunities III-89
Indian RPO Industry Holds Out Promise III-90
Chinese Human Resources Outsourcing Market III-90
Thai HR Outsourcing Market III-91
Japanese BPO Market III-91
Strategic Corporate Developments III-91
General Outsourcing Co, Ltd. (Thailand) - A Key Player III-95
B.Market Analytics III-96
Table 53: Asian Recent Past, Current and Future Analysis for
Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2000 through 2010 (includes corresponding Graph/Chart) III-96
Table 54: Asian Long-term Projections for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart) III-97
Table 55: Asian 10-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of
Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2003, 2008 and 2012 (includes
corresponding Graph/Chart) III-98
5. Rest of World III-99
A.Market Analysis III-99
Strategic Corporate Developments III-99
B.Market Analytics III-100
Table 56: Rest of World Recent Past, Current and Future
Analysis for Human Resource Outsourcing by Service Segment -
Benefits Administration Services, Payroll Services,
Education and Training Services, Recruitment and Staffing
Services, Hiring Administration Services and Other Services
Independently Analyzed by Annual Revenues in US$ Million for
the Years 2000 through 2010 (includes corresponding
Graph/Chart) III-100
Table 57: Rest of World Long-term Projections for Human
Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2011 through 2015 (includes corresponding Graph/Chart) III-101
Table 58: Rest of World 10-Year Perspective for Human
Resource Outsourcing by Service Segment - Percentage
Breakdown of Revenues for Benefits Administration Services,
Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services for the Years 2003, 2008 and
2012 (includes corresponding Graph/Chart) III-102
IV. COMPETITIVE LANDSCAPE
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