|
|
 |
|
Viewing report
|
|
|
|
Non-Voice BPO in Retail Sector - India
CYGNUS Business Consulting & Research, July 2006, Pages: 86
1. INDUSTRY OVERVIEW
1.1 Introduction, 1.2 Structure of Retail Industry, 1.2.1 Store retailers, 1.2.1.1 Food, drug, and general merchandise, 1.2.1.2 Discount and department stores, 1.2.1.3 Vertically integrated retailers, 1.2.2 Non-store retailers, 1.3 Region wise Major Players, 1.3.1 Major Retailers in the US, 1.3.2 Major Retailers in the UK, 1.4 Region wise SMEs in each segment, 1.4.1 List of some of the SMEs in the US, 1.4.2 List of some of the SMEs in the UK
2. TYPICAL RETAIL ORGANISATION AND ITS ACTIVITIES (EMPLOYMENT, BREAKDOWN)
3. OUTSOURCING PROCESSES IN RETAIL INDUSTRY
3.1 Introduction, 3.2 Potential for outsourcing in retail industry, 3.2.1 Potential to outsource
Store Type, 3.2.2 Retail Functions Holds Potential to be Globally Outsourced, 3.3 Processes being outsourced, 3.3.1 Merchandising, 3.3.2 IT, 3.3.3 Customer Management, 3.3.4 Supply Chain Management, 3.3.5 Market and Customer Analytics, 3.3.6 HR, 3.3.7 Finance, 3.4 Total Potential for outsourcing
4. OUTSOURCING
PROSPECTIVE RETAILERS, AND PROVIDERS
4.1 Prospective Retailers, 4.1.1 US, 4.1.2 UK, 4.1.3 Prospective Retail SMEs for Outsourcing, 4.2 Solution Providers, 4.2.1 Details of top captive BPO, 4.2.2 Details of Third Party BPOs
5. PROFILING OF THE RETAIL BPO COMPANIES
5.1 Wipro BPO, 5.2 HCL BPO, 5.3 Xansa, 5.4 eFunds International, 5.5 MphasiS (MsourcE), 5.6 GTL BPO, 5.7 ICICI oneSource, 5.8 IBM Daksh, 5.9 Nipuna, 5.10 OfficeTiger Database Systems India Private Limited, 5.11 Transworks Information Services Ltd, 5.12 vCustomer Corporation, 5.13 Tracmail India Pvt.Ltd, 5.14 Intelenet, 5.15 Cross-Tab Marketing Services Pvt. Ltd., 5.16 TESCO HSC (Hindustan Service Centre), 5.17 Marketics Technologies, 5.18 Zensar Technologies Ltd
6. OUTLOOK
LIST OF FIGURES
Figure 1: Trend In Total Retail Sales (USD Trillion), Figure 2: Retail Outsourcing across Stores in 2003, Figure 3: Retail Industry grows faster than others in 2005
LIST OF TABLES
Table 1: Major Retailers in the US, Table 2: Major Retailers in the UK, Table 3: Top100 Retailers in the World, 2004(Ranked by sales), Table 4: List of Store and Non-Store SMEs in the US, Table 5: List of Store and Non-Store SMEs in the UK, Table 6: Retail functions
Potential to be Globally Outsourced, Table 7: List of Prospective Retailers in the US, Table 8: List of Prospective Retailers in the UK, Table 9: Prospective Retail SMEs for Outsourcing, Table 10: List of Third Party BPOs operating in India
Customers who bought this item also bought
Outsourcing & IT Services in Financial Services - Retail banking BPO (Review Report)
The 2009-2014 Outlook for Business Process Outsourcing (BPO) Services in India
Indian Non Voice BPO in Healthcare Report
Procurement Outsourcing - The Next Major BPO Growth Area? (Strategic Focus)
Opportunities in the Indian Domestic BPO Market
Non-Voice BPO in the Banking Sector - India
Non-Voice BPO in the Insurance Sector - India
Non-Voice BPO in Healthcare
The 2009-2014 Outlook for Business Process Outsourcing (BPO) Services in Japan
The 2009-2014 Outlook for Business Process Outsourcing (BPO) Services in the United States
The 2009 Report on Business Process Outsourcing (BPO) Services: World Market Segmentation by City
UK Childrenswear Retailers 2010
|
|
|
|
