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The BPO Market Outlook: Changing Competitive Dynamics, Key Players and Best Practices
Business Insights, Aug 2006, Pages: 146
Business Process Outsourcing (BPO) is the fastest growing segment of IT outsourcing, as organizations see the opportunity it offers to outsource business processes with the following benefits: the ability to focus on core competencies; cost savings; improved business process quality; flexibility in terms of technology; and reduced time to market.
‘The BPO Market Outlook’ is a new management report that provides an introduction to horizontal BPO - such as CRM, human resources, finance and accounting, and procurement - profiling the major players, analysing market trends and outlining best practices to provide organizations with a platform for making the right BPO decisions. This new report will enable you to assess the BPO market and develop specific competitive strategies to increase efficiency and productivity whilst reducing costs.
Key Findings of this Report:
- The market for F&A BPO is set to grow from $13.9 billion in 2005, to over $18.5 billion in 2008, at a CAGR of 10%.
- BPO can lead to savings of up to 30%, which can increase to 50% if the outsourced work is offshored.
- The BPO market is the single fastest growing area of the IT services sector. Growing 8% annually, spending on BPO services is expected to grow from $112.1 billion in 2005 to $144 billion in 2008, an increase of 40%.
- F&A BPO is mainly a labor arbitrage play, which means the barriers to entry are lower and Indian offshore providers have been able to gain a strong foothold in the market.
- The HRO market is predicted to grow from just under $23 billion in 2004 to over $30 billion in 2008, at a CAGR of 7%.
- Procurement outsourcing (PO) is starting to gain market traction.
- India remains the largest provider of offshore BPO services, accounting for nearly half of the global offshore BPO market. However, China is expected to grow rapidly.
This Report will Enable you to:
- Anticipate future risks by assessing the benefits and risks of outsourcing business processes, in terms of the type of process that should be outsourced, the capabilities of service providers and location of service provision analysed in this report.
- Develop successful competitive strategies, penetrate the market and increase market share using our best practice advice and recommendations for companies considering BPO and the forecast for market growth in each BPO sector.
- Make informed decisions by recognizing the market dynamics shaping the BPO market, and how that affects your BPO strategies through an analysis of the market trends, drivers and inhibitors that are influencing the BPO market and its horizontal sub-sectors.
- Create a competitive advantage by understanding the vendor competitive dynamics in each horizontal BPO function using the competitive analysis and profiles of the main vendors within this report.
Key Questions Answered in this Report:
- Which are the fastest growing BPO sub-sectors, and why ?
- Should outsourcing be based on financial or strategic considerations?
- What are the real risks surrounding finance and accounting BPO?
- Which business processes should be outsourced?
- How mature is each BPO sub-sector?
- When choosing a BPO provider, what are the most important factors to consider ?
- Which location to choose for offshore BPO?
- What type of BPO contract is most suited to your organization?
- Why is recruitment outsourcing making waves in the BPO industry?
- Which are the most established service providers in each BPO sub-sector?
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