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Retail Technology Forging Closer Relationships with Suppliers (Review Report)
Datamonitor, Aug 2006, Pages: 65
OUR VIEW 1
CATALYST 1
SUMMARY 1
METHODOLOGY 1
EXECUTIVE SUMMARY 2
Introduction 2
Retail Challenges: Forging closer relationships with suppliers (Market Focus) 2
Retail Technologies: Forging closer relationships with suppliers (Technology Focus) 2
Retail Technologies: SRM & PRM, Customer and Supply Chain Analytics (Databooks) 3
RETAIL CHALLENGES: FORGING CLOSER RELATIONSHIPS WITH SUPPLIERS (MARKET FOCUS) 7
RETAIL CHALLENGES: FORGING CLOSER RELATIONSHIPS WITH SUPPLIERS (MARKET FOCUS) 7
Summary 7
Proliferation of information fuels consumer demand: Pressure is passed down the supply chain 7
Growth of the Internet, and the rise in standard of living has generated aspirations that drive customers expectations 7
Retailer-supplier relationships are stereotypically adversarial - easy to understand given modern day market pressures 8
Was EDI the first example? 9
But the middle men came back: eMarket places promised much but never got the model right to take them to the mainstream 9
Transora (www.transora.com) 11
More than 50 large multinational companies are owners and users of Transora, including Unilever, Kraft, Pepsi, Coca-Cola, Mars, Kelloggs, Danone, Procter & Gamble, and Bush Brothers. Operating in 7 languages, Transora has interoperability projects underway with CPGmarket and GlobalNetXchange (GNX). Transora customers include GS1 [4] Member Organizations, Manufacturers, and Retailers of all sizes. The e-market was launched in 2000 in Chicago and has offices in Brazil, Mexico, France, and the United Kingdom. On May 13th 2005, Transora and UCCnet agreed to form a single organization that can more effectively serve companies seeking to realize the value of data synchronization. 11
Fickle consumers dictate a need for flexible relationships 13
Private labels focus on lowest cost provision but can also mean less loyalty to suppliers 13
Has mutual collaboration been sacrificed for margin? It may look that way, but only because demand or need always precedes the solution 14
Perhaps mutual convenience is NOT dead, as Our research demonstrates 14
Retailer-supplier activities in 2006 hint at widespread implications for the future 16
External collaboration: For EMEA retailers it didnt seem a high priority in 2004/5 16
latest survey (Q2 2006) shows an appetite for addressing other elements of supplier relationships 16
Supplier consolidation 17
New suppliers 17
Sourcing strategy 18
Ethical and green strategies 18
To conclude: Closer relationships are needed, but technology is shaping the definition of closer 19
RETAIL TECHNOLOGIES: FORGING CLOSER RELATIONSHIPS WITH SUPPLIERS (TECHNOLOGY FOCUS) 20
Summary 20
The Extended Retail Industry (ERI) provides a way of thinking that will drive IT strategies 20
A mutually inclusive market vision needs a collaborative technology vision 21
A one thousand foot view of IT in the ERI 21
SRM can support retailer-supplier relationships but should never be a one off hit 23
The evolving market needs evolving functionality, which means building-in appropriate processes 23
Forecasting needs to account for can or cannot do as well as will need 24
Ability to risk manage needs to straddle people, process and technology 24
Partner Relationship Management has relevance but has struggled to separate fully from CRM 25
Customer and supply chain analytics can deliver collaborative relationship advantages 27
Customer analytics 27
Supply chain analytics 27
Retail evolution in so far as maturity of data goes is set for a collaborative outburst 28
Solutions and partnerships announced in 2006 sets the retail specific BI ball rolling 29
How can collaboration become lowest cost to include the smallest of suppliers? 30
How do retailers get beyond viewing data as another revenue stream? 30
Smaller suppliers are often very non-IT but these relationships stand to be most improved 30
Mega ROI doesnt need mega cost - but there are absolute minimum standards to attain for suppliers 31
How then, can an electronic retail-supplier relationship be mutually inclusive and affordable? 31
RETAIL TECHNOLOGIES: SRM & PRM (DATABOOK) 32
Introduction 32
What is this report about? 32
Catalyst 32
Methodology 32
Definitions 32
Global market for SRM software 2005-2010 34
Regional markets for SRM software 2005-2010 36
Global market for PRM software 2005-2010 41
regional markets for PRM software 2005-2010 43
RETAIL TECHNOLOGIES: CUSTOMER ANALYTICS AND SUPPLY CHAIN ANALYTICS (DATABOOK) 48
Introduction 48
What is this report about? 48
Catalyst 48
Methodology 48
Definitions 48
Global market for customer analytics software 2005-2010 50
Regional markets for customer analytics software 2005-2010 52
Global market for supply chain analytics software 2005-2010 57
Regional markets for supply chain analytics software 2005-2010 59
APPENDIX 64
References 64
Further reading 65
Ask the analyst
List of Tables
Table 1: SRM in the retail sector - global market 2005-2010 23
Table 2: PRM in the retail sector - global market 2005-2010 26
Table 3: BI (Customer analytics) in the retail sector - global market 2005-2010 27
Table 4: BI (supply chain analytics) in the retail sector - global market 2005-2010 28
Table 5: Data and technology definitions 33
Table 6: SRM Software - global market 2005-2010 34
Table 7: SRM Software - global market 2005-2010 by region 35
Table 8: North American SRM market 2005-2010 36
Table 9: EMEA SRM market 2005-2010 38
Table 10: CALA SRM market 2005-2010 39
Table 11: AP SRM market 2005-2010 40
Table 12: PRM Software - global market 2005-2010 41
Table 13: PRM Software - global market 2005-2010 by region 42
Table 14: North American PRM market 2005-2010 43
Table 15: EMEA PRM market 2005-2010 45
Table 16: CALA PRM market 2005-2010 46
Table 17: AP PRM market 2005-2010 47
Table 18: Data and technology definitions 49
Table 19: Customer Analytics - global market 2005-2010 50
Table 20: Customer Analytics - global market 2005-2010 by region 51
Table 21: North American Customer Analytics SW market 2005-2010 52
Table 22: EMEA Customer Analytics SW market 2005-2010 54
Table 23: CALA Customer Analytics SW market 2005-2010 55
Table 24: AP Customer Analytics SW market 2005-2010 56
Table 25: Supply Chain Analytics SW - global market 2005-2010 57
Table 26: Supply Chain Analytics SW - global market 2005-2010 by region 58
Table 27: North American Supply Chain Analytics SW market 2005-2010 59
Table 28: EMEA Supply Chain Analytics SW market 2005-2010 61
Table 29: CALA Supply Chain Analytics SW market 2005-2010 62
Table 30: AP Supply Chain Analytics SW market 2005-2010
List of Figures
Figure 1: GXSs Trading Grid Messaging Service 10
Figure 2: EMEA retailers and additional service provision 15
Figure 3: Business challenges for EMEA retailers in the mid-market* 16
Figure 4: EMEA Retailers supplier activities, Q2 2006 17
Figure 5: ERI representative graphic 21
Figure 6: A 1000 view of IT in the ERI 22
Figure 7: SRM Software - global market 2005-2010 34
Figure 8: SRM Software - global market 2005-2010 by region 35
Figure 9: North American SRM market 2005-2010 36
Figure 10: EMEA SRM market 2005-2010 37
Figure 11: CALA SRM market 2005-2010 39
Figure 12: AP SRM market 2005-2010 40
Figure 13: PRM Software - global market 2005-2010 41
Figure 14: PRM Software - global market 2005-2010 by region 42
Figure 15: North American PRM market 2005-2010 43
Figure 16: EMEA PRM market 2005-2010 44
Figure 17: CALA PRM market 2005-2010 46
Figure 18: AP PRM market 2005-2010 47
Figure 19: Customer Analytics - global market 2005-2010 50
Figure 20: Customer Analytics - global market 2005-2010 by region 51
Figure 21: North American Customer Analytics SW market 2005-2010 52
Figure 22: EMEA Customer Analytics SW market 2005-2010 53
Figure 23: CALA Customer Analytics SW market 2005-2010 55
Figure 24: AP Customer Analytics SW market 2005-2010 56
Figure 25: Supply Chain Analytics SW - global market 2005-2010 57
Figure 26: Supply Chain Analytics SW - global market 2005-2010 by region 58
Figure 27: North American Supply Chain Analytics SW market 2005-2010 59
Figure 28: EMEA Supply Chain Analytics SW market 2005-2010 60
Figure 29: CALA Supply Chain Analytics SW market 2005-2010 62
Figure 30: AP Supply Chain Analytics SW market 2005-2010 63
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