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Market Analysis – Global Outsourcing Services
Synergyst, Aug 2006, Pages: 58
I. EXECUTIVE SUMMARY
II. INTRODUCTION TO GLOBAL LABOR ARBITRAGE
a. Industry Snapshot
b. Key Trends
i. Europe – The New Outsourcing Hub
ii. Emerging New Markets
iii. Convergence of Business Functions
iv. Adoption of Offshore Services
v. Increase in Public Sector Outsourcing
c. Key Growth Drivers
i. Benefits in Cost Savings
ii. Contract Value on the Rise
iii. Changing Industrial Trends - Manufacturers Outsourcing Services
iv. Increased Competition due to Offshoring
v. Entry of Capitalized Players
vi. Increased Socio-Economic Benefits
vii. Global IT Services Providers & ISV Competition
d. Barriers & Challenges
i. Opposition to Outsourcing
ii. Rising OECD Concerns
iii. Challenges in Driving Innovation
iv. Management Practices
v. Positive Cash Flow
e. Pricing Models
f. Sales Cycle
g. Vendor Growth Trajectory
III. MAJOR OUTSOURCING INDUSTRIES
a. Financial Services Industry
b. Pharmaceutical & Biotech Industry
c. IT Industry (Including Call Centers)
d. Manufacturing Industry
e. Media & Entertainment Industry
IV. MAJOR OUTSOURCING HUBS
a. Australia
b. Brazil
c. Canada
d. China
e. India
f. Ireland
g. Mexico
h. New Zealand
i. Philippines
j. Poland
k. South Africa
V. LEADING PLAYERS
a. Accenture Ltd
i. Overview
ii. Outsourcing Services
iii. Major Deals
iv. Strategies
b. Computer Sciences Corporation
i. Overview
ii. Outsourcing Services
iii. Major Deals
iv. Strategies
c. Convergys Corporation
i. Overview
ii. Outsourcing Services
iii. Major Deals
iv. Strategies
d. Delphi Corporation
i. Overview
ii. Outsourcing Services
iii. Strategies
e. Electronic Data Systems Corporation
i. Overview
ii. Outsourcing Services
iii. Major Deals
iv. Strategies
f. GE
i. Overview
ii. Outsourcing Services
iii. Major Deals
iv. Strategies
g. General Motors
i. Overview
ii. Outsourcing Services
iii. Major Deals
iv. Strategies
h. GlaxoSmithKline
i. Overview
ii. Major Deals
iii. Strategies
i. Infosys Technologies
i. Overview
ii. Outsourcing Services
iii. Major Deals
iv. Strategies
j. International Business Machines (IBM) Corp
i. Overview
ii. Outsourcing Services
iii. Major Deals
iv. Strategies
k. Pfizer
i. Overview
ii. Outsourcing Services
iii. Major Deals
iv. Strategies
VI. MARKET FORECAST
GLOSSARY
List of Figures
Figure 1: Most Commonly Outsourced Activities
Figure 2: Various Steps Involved in a Typical Outsourcing Process
Figure 3: Growth Trajectory Phases of Vendor
Figure 4: IT Outsourcing Revenues - By Region (2004)
Figure 5: Number of Seats (Call centers)
Figure 6: Outsourcing in Canadian Market
Figure 7: Number of Seats (Call Centers)
Figure 8: Number of Seats (Call Centers)
Figure 9: Origin of IT Jobs sent to Poland Based Offshore Subsidiary (%)
Figure 10: Origin of IT Jobs sent to Poland Based Outsourcers (%)
List of Tables
Table 1: Comparative Labor Rate by Country
Table 2: Job Loss in US Manufacturing Industry - By Sector (1998-2003)
Table 3: Outsourcing in Canadian Market
Table 4: Facts about China Outsourcing
Table 5: Some International Companies in South Africa'
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