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Supermarket Services Market Assessment 2003
Key Note Publications Ltd, Jan 2003
TABLE OF CONTENTS:
Executive Summary
1. Introduction
BACKGROUND
DEFINITION
OBJECTIVES
METHODOLOGY AND ORIGINAL RESEARCH
RESEARCH DIFFICULTIES
2. Strategic Overview
WHY SERVICES?
WHAT SERVICES ARE ON OFFER?
HOUSEHOLD EXPENDITURE ON SERVICES
Table 1: Household Expenditure on Services (£ per week, % and £m), 2001/2002
Figure 1: Household Expenditure on Services (£ per week), 2001/2002
Leisure Services
Table 2: Household Expenditure on Leisure Services (£ per week, % and £m), 2001/2002
Figure 2: Household Expenditure on Leisure Services (£ per week), 2001/2002
Television Services
Table 3: Household Expenditure on Television Services (£ per week, % and £m), 2001/2002
Figure 3: Household Expenditure on Television Services (£ per week), 2001/2002
Household Services
Table 4: Household Expenditure on Household Services (£ per week, % and £m), 2001/2002
Figure 4: Household Expenditure on Household Services (£ per week), 2001/2002
Telephone Services
Table 5: Household Expenditure on Telephone Services (£ per week, % and £m), 2001/2002
Figure 5: Household Expenditure on Telephone Services (£ per week), 2001/2002
Meals Out and Takeaways
Table 6: Household Expenditure on Meals Out and Takeaways (£ per week, % and £m), 2001/2002
Figure 6: Household Expenditure on Meals Out and Takeaways (£ per week), 2001/2002
MARKET SEGMENTATION
Mainstream National Supermarkets
Discounters
Convenience, Variety, Specialist and Small Chains with Some Larger Stores
Co-operatives
COMPETITIVE STRUCTURE
Table 7: The Top Five UK Grocery Multiples by Market Share (%), June 2003
MARKET LEADERS
By Turnover
Table 8: Leading UK Supermarket Chains by Turnover (£m), Years Ending 31st December 2000-2002
By Sales Per Employee
Table 9: Leading UK Supermarket Chains by Sales per Employee (£), Years Ending 31st December 2001 and 2002
By Pre-Tax Profit
Table 10: Leading UK Supermarket Chains by Pre-Tax Profit (£m), Years Ending 31st December 2000-2002
By Ratio of Pre-Tax Profit to Turnover
Table 11: Leading UK Supermarket Chains' Ratio of Pre-Tax Profit to Turnover (%), Years Ending 31st December 2000-2002
By Market Capitalisation
Table 12: Leading UK Supermarket Chains' Market Capitalisation (£m), Years Ending 31st December 2000-2002
ADVERTISING STRATEGIES
Tesco
J Sainsbury
Wm Morrison Supermarkets Ltd
Safeway
3. Financial Services
INTRODUCTION
ASDA
THE CO-OPERATIVE GROUP
MARKS AND SPENCER
MORRISONS
SAFEWAY
J SAINSBURY
TESCO
BRANDING ISSUES
4. Pharmacies
INTRODUCTION
THE SUPERMARKETS' RESPONSE
CONSUMERS' RESPONSE
CONSUMER TRUST
5. Catering
INTRODUCTION
IN-STORE CAFÉS, A POPULAR MEETING PLACE
6. Internet Access
INTRODUCTION
TESCO AND WAITROSE
SUPERMARKETS SEE BENEFIT IN ISP PARTNERSHIPS
7. Home Deliveries
ASDA
BUDGENS
THE CO-OPERATIVE GROUP
ICELAND
MARKS AND SPENCER
SAFEWAY
SAINSBURY'S
SOMERFIELD
TESCO
WAITROSE
CHALLENGES AHEAD
POSITIVE PROSPECTS
8. Other Services
AUTOMOTIVE SERVICES
DRY CLEANING
ENERGY
ENTERTAINMENT
FUNERALS
INFORMATION KIOSKS
PHOTOGRAPHIC AND COPYING SERVICES
RECYCLING
TELECOMMUNICATIONS
9. An International Perspective
EUROPE
Carrefour
Carrefour España
Caprabo
THE FAR EAST
Mixed Fortunes in Japan
THE US
Wal-Mart Entering Financial Services
Ahold USA Launches Electronic Prescribing System
10. PEST Analysis
POLITICAL FACTORS
The Euro
The Competition Commission's Report on Takeover of Safeway
In-Store Pharmacies
ECONOMIC FACTORS
SOCIAL FACTORS
TECHNOLOGICAL FACTORS
11. Consumer Dynamics
INTRODUCTION
Table 13: Comparison of Attitudes Towards Supermarket Services (% of adults), 2001 and 2003
ANALYSIS OF RESULTS
S1: 'I have obtained cash-back from a supermarket checkout in the past 6 months'
S2: 'I have eaten a meal in an in-store supermarket café in the past 6 months'
Table 14: Cash-Back From Checkouts/ Meals in Supermarket Cafés (% of adults), 2003
S3: 'I have had a prescription made up in an in-store pharmacy in the past 6 months'
S4: 'I have conducted transactions at an in-store post office in a supermarket in the past 6 months'
Table 15: Prescriptions in Supermarket Pharmacies/ Transactions at In-Store Post Offices (% of adults), 2003
S5: 'I have taken an item to be dry-cleaned in a supermarket in the past 6 months'
S6: 'I have a credit card from a supermarket'
Table 16: Dry Cleaning in a Supermarket/Supermarket Credit Cards (% of adults), 2003
S7: 'I have a savings account with a supermarket'
S8: 'The Internet service provider I use is a supermarket'
Table 17: Supermarket Savings Accounts/Supermarkets as Internet Service Providers (% of adults), 2003
S9: 'I have access to the Internet at home'
S10: 'I have purchased insurance from a supermarket'
Table 18: Home Internet Connection/Insurance from Supermarkets (% of adults), 2003
S11: 'I have used a supermarket crèche in the past 6 months'
S12: 'I have booked a holiday or short break from a supermarket travel service in the past 6 months'
Table 19: Use of Supermarket Crèches/Supermarket Holiday Services (% of adults), 2003
S13: 'Supermarkets should offer a wider range of services, e.g. dry cleaning, crèche facilities, etc.'
S14: 'Supermarkets should just concentrate on selling food, rather than offering additional services'
Table 20: Should Supermarkets Offer a Wider Range of Services (% of adults), 2003
12. Company Profiles
ASDA GROUP LTD
Corporate Strategy
Profitability
Table 21: Financial Results for ASDA Group Ltd (£m), Years Ending 7th January 2000, 6th January 2001 and 31st December 2001
Recent Developments
THE BIG FOOD GROUP PLC
Corporate Strategy
Profitability
Table 22: Financial Results for Big Food Group PLC (£m), Years Ending 1st January 2000, 31st March 2001 and 31st March 2002
Recent Developments
BUDGENS LTD
Corporate Strategy
Profitability
Table 23: Financial Results for Budgens PLC (£m), Years Ending 30th April 2000, 29th April 2001 and 28th April 2002
Recent Developments
CO-OPERATIVE GROUP (CWS) LTD
Corporate Strategy
Profitability
Table 24: Financial Results for Co-operative Group (CWS) Ltd's Food Retailing Division (£m), Years Ending 31st December 2000-2002
Recent Developments
MARKS AND SPENCER PLC
Corporate Strategy
Profitability
Table 25: Financial Results for Marks and Spencer PLC (£m), Years Ending 30th March 2001, 31st March 2002 and 29th March 2003
Recent Developments
WM MORRISON SUPERMARKETS PLC
Corporate Strategy
Profitability
Table 26: Financial Results for Wm Morrison Supermarkets PLC (£m), Years Ending 4th February 2001, 3rd February 2002 and 2nd February 2003
Recent Developments
SAFEWAY PLC
Corporate Strategy
Profitability
Table 27: Financial Results for Safeway PLC (£m), Years Ending 30th March 2001, 31st March 2002 and 29th March 2003
Recent Developments
J SAINSBURY PLC
Corporate Strategy
Profitability
Table 28: Financial Results for J Sainsbury PLC (£m), Years Ending 1st April 2000, 31st March 2001 and 31st March 2002
Recent Developments
SOMERFIELD PLC
Corporate Strategy
Profitability
Table 29: Financial Results for Somerfield PLC (£m), Years Ending 29th April 2000, 28th April 2001 and 27th April 2002
Recent Developments
TESCO PLC
Corporate Strategy
Profitability
Table 30: Financial Results for Tesco PLC (£m), Years Ending 26th February 2001, 24th February 2001 and 23rd February 2002
Recent Developments
WAITROSE LTD
Corporate Strategy
Profitability
Table 31: Financial Results for Waitrose Ltd (£m), Years Ending 27th January 2001, 26th January 2002 and 25th January 2003
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