This report combines all four briefs from the speech analytics theme for 2006. The market focus briefs provide an introduction to speech analytics and dissect trends in its adoption by vertical and global region, while the strategic briefs provide strategic insights for vendors and a step-by-step guide for customers.
Scope of this title: -Provides revenue forecasts by vertical and global region for speech analytics -Identifies critical trends and drivers in adoption, and presents speech analytics in the context of larger economic trends -Examines the role of speech analytics within the organization for both quality monitoring and business intelligence
Highlights of this title: Outsourcers, financial services institutions, and communications firms have powerful incentives to adopt speech analytics as a quality monitoring solution
North America will be the strongest initial market for speech analytics, followed by EMEA. Utilities, travel and tourism and healthcare will be promising markets for analytics.
Speech analytics is not a disruptive technology, but a natural extension of trends within the customer-centric enterprise
Reasons to order your copy: -Gain a global overview of a valuable new tool for business intelligence and quality monitoring -Identify opportunities for both vendors and customers at a critical stage in the market -Derive in-depth insight into the drivers and inhibitors for adoption in multiple verticals
