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Insurance Outsourcing: India Gains Momentum As Offshoring Intensifies - Trends, Insights And Key Vendor Profiles
ValueNotes, Oct 2006, Pages: 85
1. Executive Summary
1.1 The Opportunity For India
1.2 Outsource-Ability And Offshorability
1.3 The Indian Service Provider Landscape
1.4 Key Trends And Their Impact On Future Growth Of The Industry
2. Global Insurance Industry: Perspectives
2.1 Insurance Industry: Carrier At The Center
2.2 Life And Non-Life Segmentation
2.3 The US, UK And Japan Make Up For Three Fourths Of The Global Industry
2.4 Insurance Industry - Trends And Challenges
3. Insurance Outsourcing Value Chain
3.1 The Insurance Value Chain And Outsourced Processes
3.2 Offshoring Has Its Limits
3.3 Drivers Of Offshoring
3.4 Advantage India
3.5 Key Insights About Competing Destinations
4. Indian Vendor Analysis
4.1 Insurance Offshoring: Early Entrants
4.2 Captives
4.3 Different Types Of Operating Models
4.4 Third Party Vendors
4.5 Large, Multi-Service Vendors
4.6 Mid-Size Multi-Service Vendors
4.7 Small Players
4.8 Positioning Of Players
4.9 Margins And Billing Rates
4.10 Attrition And Training
4.11 Quality Certifications
5. Trends, Projections and Insights
5.1 The Opportunity For India
5.2 Offshore Services Buyer Market
5.3 Employment
5.4 Innovative Operating Models To Lead The Way
5.5 Huge Catch-Up Growth Potential
5.6 Emerging Markets All Over The World Present Newer Business Avenues
5.7 Insurance Skill Development Taking Off In India
5.8 Consolidation: Simpler Scale Up Option
5.9 BPO Offshoots Of IT Companies Poised For Growth
5.10 Larger Vendors Will Rapidly Scale The Value Chain...
5.11 Non-Voice Transaction Based Processes To Go Up Significantly
5.12 Third Party 'Administrator' And 'Provider' Convergence?
6. Company Profiles
6.1 24/7 Customer
6.2 Cambridge Solutions
6.3 EXL Service
6.4 Inductis - subsidiary of EXL Service
6.5 Genpact
6.6 Hinduja TMT
6.7 ICICI OneSource
6.8 Karvy Global Services
6.9 Patni BPO
6.10 Progeon
6.11 TCS BPO
6.12 Wipro BPO
6.13 WNS Global Services
7. Directory of Service Providers
8. Research methodology
9. About Us
Table of Figures
Figure 1: Typically outsourced insurance processes
Figure 2: Expected Winners Among Third Party Offshore Vendors
Figure 3: Structure Of The Insurance Industry
Figure 4: Major Global Insurance Companies
Figure 5: Insurance Industry Segments
Figure 6: Country Shares In Total Insurance Premia
Figure 7: Regulatory Changes In The Insurance Industry In Recent Years
Figure 8: Competitive Forces In The Insurance Industry
Figure 9:Commonly Outsourced Services
Figure 10: Not All Processes Can Be Offshored
Figure 11: Offshoreability Potential Of The Claims Processing Cycle
Figure 12: Drivers And Inhibitors Of Offshoring
Figure 13: Insurance Offshoring - Expected Benefits
Figure 14: Differences U.S. And Indian Salaries For Various Insurance Jobs
Figure 15: Comparative Rating Of Various Destinations
Figure 16: Major Captive Insurance Processing Units And Employment In India
Figure 17: Pros And Cons Of Captive And Third Party Operating Models
Figure 18: Various Operating Models For Offshoring
Figure 19: Structure Of The Third Party Vendor Industry
Figure 20: Key Characteristics Of Third Party Vendor Categories
Figure 21: Large Multi-Service Vendors Offering Insurance Services
Figure 22: Large, Multi-Service Players: Key Features
Figure 23: Mid-Size Multi-Service Vendors Offering Insurance Services
Figure 24: Mid-Size Multi-Service Vendors: Key Features
Figure 25: Small Vendors Offering Insurance Services
Figure 26: Small Players: Key Features
Figure 27: Insurance BPO Vendors: Size Vs. Specialization
Figure 28: Types Of Billing Rates
Figure 29: Billing Rates By Type Of Work In The Value Chain
Figure 30: Higher Billing Rates For Bundled Services
Figure 31: Billing Rate Trends – 2000-10
Figure 32: Human Resource Recruitment And Retention Strategies
Figure 33: Certifications And Standards For Insurance Outsourcing Vendors
Figure 34: Certifications Acquired By Various Companies
Figure 35: Indian Insurance Outsourcing Opportunity: FY 2006-2010 ($ Mn)
Figure 36: Offshore Services Buyer Market By Region: FY2006 To 2010
Figure 37: Employment Opportunity In Insurance Outsourcing: FY 2006 - 2010
Figure 38: The Captive-Third Party Mix: FY2006l
Figure 39: The Captive-Third Party Mix: FY2010
Figure 40: Insurance Industry In The BPO Industry Maturity Lifecycle
Figure 41: Recent Mergers And Acquisitions In The Global Insurance Outsourcing Market
Figure 42: Synergy Between IT Parent And BPO Unit
Figure 43: Expected Winners Among Third Party Offshore Vendors
Figure 44: Growth Expectations For Outsourcing Of Various Insurance Services
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