Speech analytics is moving from a tool for governmental intelligence work to a commercially viable proposition in customer service.
Scope of this title: - Draws from existing research on agent positions, CRM, and quality monitoring. - Draws from in-depth interviews with 12 vendors in the market.
Highlights of this title: - Offers revenue projections 2005-2010 for the 4 major global regions (North America, APAC, CALA, and EMEA,) and segments out opportunity by 12 verticals.
Reasons to order your copy: - Delivers a statistical and graphical overview of spending in the emerging market for speech analytics. - Provides a clear picture of spending trends on this emerging technology at a critical stage in its adoption.
