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Profiting from Established Offshore Contact Center Locations: India, Philippines, Canada, Mexico
Datamonitor, Oct 2006, Pages: 85
A comprehensive review of established outsourcing markets including Canada, India, Mexico and the Philippines.
Scope of this title:
- Analysis of Canadas outsourcing market
- A discussion of Mexicos emergence as a US nearshore location
- A review of India and the Philippines, the most mature of all offshore contact center markets
- Numerical and graphical descriptions of these four maturing markets
Highlights of this title:
Total market sizes for the four maturing contact center outsourcing markets contained in this report
Annual rates of growth for each individual market analyzed in this report
Strategic recommendations describing how investors can profit from each of these markets
Reasons to order your copy:
- Understand how the maturing contact center outsourcing markets are likely to evolve through 2010
- Learn about what investors need to do so as to use the markets for quality and cost effective customer care
- Identify any emerging opportunities for domestic customer service in each of these locations
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Deriving Long-Term Value From Mexican Contact Center Outsourcing (Analyst Insight)
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